A few days ago my Steam account got hacked and the hackers was playing my games trying to get me VAC banned. After recovering my account i realized I am banned of quite a few games and have reported it to steam. However, i am also banned off all Rust servers, as rust was one of the games the hacker played. This is very annoying, i've only recently got the game and now i can't play it. Could anyone tell me how to solve this or whether there's a ban appeal section?
Good.
If you've been banned, thats it. Your banned.
Get a New Account.
Get a new steam account.
Raise a ticket with steam, Have proof that your account was hacked
[QUOTE=Shackledfrog;43964217]Raise a ticket with steam, Have proof that your account was hacked[/QUOTE]
They already know, they retrieved my account but i still can't play rust
[QUOTE=Shackledfrog;43964217]Raise a ticket with steam, Have proof that your account was hacked[/QUOTE]
It's doesn't matter.
Like steam says... You were responsible for your account, if you let it get hacked, your fault. Period..
[QUOTE={EG}Lion;43964185]Get a new steam account.[/QUOTE]
Yes, get a new £600 steam account. Thanks for that...
[QUOTE=1337matty;43964242]Yes, get a new £600 steam account. Thanks for that...[/QUOTE]
Does Rust Cost £600?
You are responsible for your Steam account. Did you have Steam Guard disabled? If so, whyyyyyyyyyy?
[QUOTE=KennyAwsum;43964247]Does Rust Cost £600?[/QUOTE]
I never said it did? But i'm not making a brand new account just for 1 game, also with a new account i'd have lost all progress
[editline]19th February 2014[/editline]
[QUOTE=elixwhitetail;43964269]You are responsible for your Steam account. Did you have Steam Guard disabled? If so, whyyyyyyyyyy?[/QUOTE]
I always have it on, i got hacked. I always have a long password and steamguard
[QUOTE=1337matty;43964242]Yes, get a new £600 steam account. Thanks for that...[/QUOTE]
You don't have to re-buy ALL of your games...
[QUOTE=1337matty;43964172]A few days ago my Steam account got hacked and the hackers was playing my games trying to get me VAC banned. After recovering my account i realized I am banned of quite a few games and have reported it to steam. However, i am also banned off all Rust servers, as rust was one of the games the hacker played. This is very annoying, i've only recently got the game and now i can't play it. Could anyone tell me how to solve this or whether there's a ban appeal section?[/QUOTE]
If you've got hacked and retrieved your account, tell Valve to lift the ban.
Valve can lift VAC bans as long as you make a reasonable point with them.
If they still don't then you're lying and I would know it.
So you use the same password for your email account? Or did you get keylogged?
When they retrieved your account they would have given you some info that you can forward onto VAC and Cheatpunch.
Send the details to them and request to be un-banned. If you got the proof, they [U]will[/U] un-ban you.
[QUOTE=Sievers808;43964285]You don't have to re-buy ALL of your games...[/QUOTE]
'm not making a brand new account just for 1 game, also with a new account i'd have lost all progress
[editline]19th February 2014[/editline]
[QUOTE=elixwhitetail;43964291]So you use the same password for your email account? Or did you get keylogged?[/QUOTE]
No i have different passwords for everything
[editline]19th February 2014[/editline]
[QUOTE=Shackledfrog;43964297]When they retrieved your account they would have given you some info that you can forward onto VAC and Cheatpunch.
Send the details to them and request to be un-banned. If you got the proof, they [U]will[/U] un-ban you.[/QUOTE]
Thanks, probably the only useful reply...
I'm nowhere near as good as some of the internet detectives on this forum, however a quick google search of "1337matty" does give quite a few results that involve sites that specialize in bots and an account on MPGH (however it has been inactive since 2009.)
As far as losing all of your progress, is that really a big deal? It's just like getting raided, or a server being wiped...
Starting over is kind of a fact of life in RUST. At least for now...
[editline]18th February 2014[/editline]
This is me really wanting to be one of the cool kids. xD
[QUOTE=1337matty;43964301]'m not making a brand new account just for 1 game, also with a new account i'd have lost all progress
[editline]19th February 2014[/editline]
No i have different passwords for everything
[editline]19th February 2014[/editline]
Thanks, probably the only useful reply...[/QUOTE]
if you have different passwords then youve got a keylogger bud
Steam even said that it is [B]Your[/B] responsibility. Too bad if your account got hacked... If it ever did happen...
[URL="https://support.steampowered.com/kb_article.php?ref=4020-ALZM-5519"]BTW someone getting onto your account is no excuse, that's you're responsibility, especially with steam guard[/URL]
if you can't properly secure your account then fuck maybe you shouldn't be unbanned. This is your fault for not using steam guard. I could post my account name and password and be fine knowing that no one can get into my account. (and if you did have steam guard, you need to secure your computer better.)
not our issue though. Valve handles VAC, not facepunch.
[quote]
*[URL="https://support.steampowered.com/kb_cat.php?id=10"]Valve Anti-Cheat (VAC) System info[/URL]*
1. [URL="https://support.steampowered.com/kb_article.php?ref=8830-EOBN-8013"]Abusive Admins, New Cheats, and Cheat Websites[/URL]
2. [URL="https://support.steampowered.com/kb_article.php?ref=1010-TOKN-8461"]Reporting Suspected Cheaters[/URL]
3. [URL="https://support.steampowered.com/kb_article.php?ref=4044-QDHJ-5691"]I've Been Banned[/URL]
4. [URL="https://support.steampowered.com/kb_article.php?ref=7849-RADZ-6869"]Valve Anti-Cheat System (VAC)[/URL][/quote]
[QUOTE=LordCrypto;43966341][img]https://lh4.googleusercontent.com/-aoBr8FFdoYk/UuhZXcgdetI/AAAAAAAAGcE/xZA9--zr3RU/s0/2014-01-28_17-28-49a.png[/img][/QUOTE]
While this is true, they have been know to be sympathetic. If you proove your account was hacked, they [B][U]MAY[/U][/B] un-ban you. It all depends on who responds to your ticket and the mood they are in. but you do need damn good proof
you do have a MPGH account so i wouldnt be surprised
You know guys, every great once in a while these sort of things DO happen. It happened to me quite a while back. I opened a file without thinking, my screen flashed and my Steam password and details had been changed. It took two days of dealing with Steam support and faxing a scan of my credit card and photo ID to get it back and when I did, I was VAC banned. It took a couple more days of dealing with support but eventually they removed the ban and all traces of it.
Look, I'm not saying this guy's legit, lord knows enough people post bullshit trying to get a ban lifted, all I'm saying is maybe step off the guy's nuts a bit.
[QUOTE=J!NX;43966222][URL="https://support.steampowered.com/kb_article.php?ref=4020-ALZM-5519"]BTW someone getting onto your account is no excuse, that's you're responsibility, especially with steam guard[/URL]
if you can't properly secure your account then fuck maybe you shouldn't be unbanned. This is your fault for not using steam guard. I could post my account name and password and be fine knowing that no one can get into my account. (and if you did have steam guard, you need to secure your computer better.)
not our issue though. Valve handles VAC, not facepunch.[/QUOTE]
[QUOTE=1337matty;43964270]
I always have a long password and steamguard[/QUOTE]
[QUOTE=1337matty;43964301]
i have different passwords for everything
[/QUOTE]
Give the guy a break, mate. It seems that he's done a reasonable job in keeping his account secure.
Maybe your not one to be sympathetic (which is understandable), but I reckon,
Matty, God knows you're being honest, but I hope you get this straightened out.
cheers m8
But guys the hacker only hacked his account to get him banned cause thats what hackers do. They key log your computer to get your steam account JUST so they can go get hacks and get you banned.
[QUOTE=teamvortex;43968393]But guys the hacker only hacked his account to get him banned cause thats what hackers do. They key log your computer to get your steam account JUST so they can go get hacks and get you banned.[/QUOTE]
Trust me, real hackers have BETTER things to do than banning ppl randomly.
I know its been brought up, but you say you had Steam Guard on. Did you log into Steam at a public computer or anywhere other than your own computer? The way Steam guard works is that it sends a code to the E-Mail address that is tied to the account that "authorizes" the computer you are at to access said account. You can't even change e-mail addresses without either proof of account ownership or access to the previous e-mail address. I say this as unless it was a computer that you had already authorized they would have had to have gotten into your e-mail to get to your Steam account. I don't mean to be an ass but while it does happen it seems a bit fishy, especially since despite that fact that you apparently got in contact Valve you still came here to try and appeal it.
[QUOTE=SteakStyles;43968700]I know its been brought up, but you say you had Steam Guard on. Did you log into Steam at a public computer or anywhere other than your own computer? The way Steam guard works is that it sends a code to the E-Mail address that is tied to the account that "authorizes" the computer you are at to access said account. You can't even change e-mail addresses without either proof of account ownership or access to the previous e-mail address. I say this as unless it was a computer that you had already authorized they would have had to have gotten into your e-mail to get to your Steam account. I don't mean to be an ass but while it does happen it seems a bit fishy, especially since despite that fact that you apparently got in contact Valve you still came here to try and appeal it.[/QUOTE]
He came here to ask what to do and wether there was an appeal section here, he's not outright appealing his ban in this thread.
I would contact steam/valve, I've never dealt with their customer service before, so I wouldn't be much help with that, but I do have similar experiences with other games, wow, runescape and a few others, it usually works out okay, they can track where the access to your account has came from, they will know if it was hacked.
It does appear you have been key logged, I would run your anti-virus scan, a malware bytes scan and get that resolved. After which change all your passwords again, to be safe.
Best of luck.
[QUOTE=J!NX;43966222][URL="https://support.steampowered.com/kb_article.php?ref=4020-ALZM-5519"]BTW someone getting onto your account is no excuse, that's you're responsibility, especially with steam guard[/URL]
if you can't properly secure your account then fuck maybe you shouldn't be unbanned. This is your fault for not using steam guard. I could post my account name and password and be fine knowing that no one can get into my account. (and if you did have steam guard, you need to secure your computer better.)
not our issue though. Valve handles VAC, not facepunch.[/QUOTE]
*sigh* read my other posts, i DO use steamguard
[editline]19th February 2014[/editline]
[QUOTE=SteakStyles;43968700]I know its been brought up, but you say you had Steam Guard on. Did you log into Steam at a public computer or anywhere other than your own computer? The way Steam guard works is that it sends a code to the E-Mail address that is tied to the account that "authorizes" the computer you are at to access said account. You can't even change e-mail addresses without either proof of account ownership or access to the previous e-mail address. I say this as unless it was a computer that you had already authorized they would have had to have gotten into your e-mail to get to your Steam account. I don't mean to be an ass but while it does happen it seems a bit fishy, especially since despite that fact that you apparently got in contact Valve you still came here to try and appeal it.[/QUOTE]
no, i only ever log into steam on my own pc and my tablet, neither of which anyone has access to
[editline]19th February 2014[/editline]
[QUOTE=Foorun;43968869]He came here to ask what to do and wether there was an appeal section here, he's not outright appealing his ban in this thread.
I would contact steam/valve, I've never dealt with their customer service before, so I wouldn't be much help with that, but I do have similar experiences with other games, wow, runescape and a few others, it usually works out okay, they can track where the access to your account has came from, they will know if it was hacked.
It does appear you have been key logged, I would run your anti-virus scan, a malware bytes scan and get that resolved. After which change all your passwords again, to be safe.
Best of luck.[/QUOTE]
Yeah steam support is good, when they eventually reply... But yeah i've done virus scans and nothing, i actually use malware bytes
[editline]19th February 2014[/editline]
[QUOTE=Crashty;43967498]you do have a MPGH account so i wouldnt be surprised[/QUOTE]
This isn't my facepunch account, as you might know, you cant log out of facepunch
[editline]19th February 2014[/editline]
[QUOTE=Sievers808;43964437]I'm nowhere near as good as some of the internet detectives on this forum, however a quick google search of "1337matty" does give quite a few results that involve sites that specialize in bots and an account on MPGH (however it has been inactive since 2009.)
As far as losing all of your progress, is that really a big deal? It's just like getting raided, or a server being wiped...
Starting over is kind of a fact of life in RUST. At least for now...
[editline]18th February 2014[/editline]
This is me really wanting to be one of the cool kids. xD[/QUOTE]
Thanks for the very useful reply.. And this isn't my Facepunch account, my friend logged in on here and now i can't log out so i just use this one
I'm glad you got in possession of your steam account again. I imagine that must've been a nightmare. However, there is little we can do to help. Go for steam support and explain your situation here. They probably have a way to check the infractions happened during the time you weren't in control of your account, and if that's the case, as somebody up here mentioned, they'll lift your bans
best of luck
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