Another HFB Servers Thread.

[danile666]

I have been with HFB as one of their original customers from the Day Z days. They have usually been pretty good to me, but about 26 hours ago my server was nullrouted because of the DDOSing. That sucks, we live with it. I submitted a ticket and recieved no response for about 15 hours until I e-mailed Anthony. I received a canned copy paste response within the hour about nullroute:

[QUOTE]Unfortunately the IP address that your service is hosted on has been Null routed due to a large DDoS attack. We apologize for the inconvenience caused by this but it was necessary to null route the IP address to stop the attack from effecting other servers and clients in this data center. Your service will return to normal once the attack has either been mitigated/filtered or stopped. We thank you for your patience in this matter and rest assured we are working as hard as possible to restore service to this IP address.

Joe
HFBServers
Systems Engineer[/QUOTE]

So I responded asking for an ETA on lifting the Nullrouted ip...No response. So at the 24 hour time I made a new ticket because responding to your current ticket drops it to the bottom of their que.

[QUOTE]
Unfortunately the IP address that your service is hosted on has been Null routed due to a large DDoS attack. We apologize for the inconvenience caused by this but it was necessary to null route the IP address to stop the attack from effecting other servers and clients in this data center. Your service will return to normal once the attack has either been mitigated/filtered or stopped. We thank you for your patience in this matter and rest assured we are working as hard as possible to restore service to this IP address.

Paul,
HFBServers
Support Staff[/QUOTE]

So it sure looks canned. I dont believe there is any excuse for a server to be down more than 24 hours period. DDOS can be mitigated, and that is plenty of time to handle it. I usually have good stuff to say about HFB, but the non existent support has got to stop. Here is hoping they see this, and actually rectify the situation now.