Avoid PlayRust.EU At All Costs. Worst GSP I Have Ever Used....

[ThiefZer0]

TERRIBLE experience with PlayRust.EU. I purchased a server from them about 3 days ago. I ordered a Dallas TX DDOS protected server.

From the start their Control Panel/FTP was down (DDOS Attacks) for hours while I was trying to upload mods.

After about 2 hours of waiting their CPanel came back online but was so laggy it was unusable for some time.

The next day I finally got my map uploaded and the mods uploaded.

I let the community know and we made the move.

Within minutes of having more than 20 people online the lag spikes and rubber banding was so bad you could barely move. I submitted a ticket to them and the reponse I got was

Subject: [IHSupport #GJV-440-36684]: Fresh wipe server major lag spikes
Reply-To: [email][e-mail][/email]
Hello,

the issues with server crashes, high pings and lags are already known and were all reported to Facepunch Studios. They are aware of those issues and are working on a solution. The issues are caused by the server software of Rust. Therefore we are unable to do anything against that.

Sincerely,
Steven Funke
Head of Service Desk

Ideal-Hosting UG (haftungsbeschränkt)
Haagstraße 9
91054 Erlangen
Germany

[email][e-mail][/email]
Tel.: [phone]-10
Fax: [phone]

Managing director: Ulrich Strunz
Com. Register: Fürth HRB 14249
EU VAT Nr.: DE282838796

Ticket Details
________________________________________
Ticket ID: GJV-440-36684
Department: General
Type: Issue
Status: Answered
Priority: High

What kind of response is that? I understand the game is a bit laggy and it crashes from time to time but rubber banding so bad you cant move and won't even admit their "DDOS Protected Servers" are being DDOS'd.

I requested a refund for 25 euro out of the 32 euro i was charged since I used the service for 2 days. The refund was promptly declined and this is the response I get from that...
From: Ideal-Hosting Support <[e-mail]>
Date: February 18, 2014 at 12:38:02 PM EST
To: [email][e-mail][/email]
Cc: [email][e-mail][/email]
Subject: [IHSupport #GJV-440-36684]: Fresh wipe server major lag spikes
Reply-To: [email][e-mail][/email]
Hello Ryan,

how can you be so sure that those issues are caused by our machines? How do you know that Multiplay does not suffer the same issues with a lot of their servers? We're in a mailing list with every gameserver provider and they reported the same issues.

Sincerely,
Steven Funke
Head of Service Desk

Ideal-Hosting UG (haftungsbeschränkt)
Haagstraße 9
91054 Erlangen
Germany

[email][e-mail][/email]
Tel.: [phone]-10
Fax: [phone]

AVOID THIS COMPANY AT ALL COSTS IF YOU CARE OR WANT TO KEEP YOUR PLAYER BASE