Been around for a while, looking for a reputable company that doesn't have a "we'll take your money, and hope nothing goes wrong, because if it does, you're on your own" attitude. Does anyone actually know of a damned good reputable company that isn't overpriced or in over their head?
But back to the point, i'd like to hear your stories, what companies to avoid, and what companies are reputable, let's call this a discussion of sorts where we can all collaborate (as much as facepunch does) so we know what to avoid, and what is actually worth it.
Here's my story to start you off with:
[B]online.net - The 8 hour downtime for 10 minute DDoS company.[/B]
From "mitigation" to "nullrouting", the liars way.
On 17/04 (Today) @ 16:03 I received a "whopping" 672Mbps flood on my dedicated server.
Upon noting this, and my 1gbps guaranteed bandwidth (per second) I wasn't too bothered until online.net's "ddos mitigation" service activated and decided to close every port available on my server. This is for an attack that lasted 10 minutes.
After such, I post a ticket asking why the server isn't back up, noting the attack is finished, and I get the response of:
[img]http://puu.sh/8cxqC.png[/img]
Which in this case, isn't a mitigation, it's technically a null-route as no traffic (legitimate or not) can get to, or from the box.
The idiot then decided to reply by doing a local nmap (LOCAL) to the server, reporting all services are online.... Even though, I specifically stated it wasn't accessible externally here:
[img]http://puu.sh/8cxVu.png[/img]
Here's my reply to his answer:
[img]http://puu.sh/8cy3j.png[/img]
He then decides to come up with another answer, in which case the answer to why my server is offline, is because of the ddos mitigation, which lasts 8 hours. Meaning that my server will be offline for 8 hours, which I can't afford to happen.
[img]http://puu.sh/8cyf4.png[/img]
[img]http://puu.sh/8cyoI.png[/img]
I'll leave it at this for now. All this, to get my point across took just shy of two hours. JUST to get them to understand.
This is the last response I received from him, decided to completely blank me after this. I'll probably give them a call in the morning, and since they don't do international calls, skype it is.
[url]http://www.online.net/en/dedicated-server/dedibox-pro2k14[/url]
[img]http://puu.sh/8cz97.png[/img]
[I]Yeah right.
[/I]
TL;DR: I'll be moving hosts as soon as I can recoup costs that I spent on this abysmal company.
I'd suggest against hosting your server's from them, even if the prices are tempting.
From what I can tell, OVH has a much better practice, however I would like your opinions on them too.
I ran Havoc Gamers back in the day and dealt with dev null quite often.
I recommend a provider that has utilizes a mixture of Internap and Level 3.
As for my previous host I previously used the following providers for either vds or dedicated. Listed from best to worst.
NuclearFallout Enterprises 2010-2011
Limestone Networks 2008-2010
Datatshack 2012-2013 & 2013-2014
Dedimart 2010-2011
Also good place for reviews on providers is webhostingtalk.com. I used that to reference a variety of factors suchs as location, price, hardware, support, and network.
[quote]From what I can tell, OVH has a much better practice, however I would like your opinions on them too.[/quote]
We've used OVH for about a year now and I don't think we've had a single problem with them. Keep in mind, though, with a dedicated server, you don't have the support of web hosts and have to do everything yourself, which probably scares off 90% of the gmod community.
I remember people saying good things about OVH 3 - 4 years ago. I don't know anything about them besides that the opened up to NA market through there new Canadian data center about year or two ago.
Best Providers I've used:
FluctisHosting(Hosts WebHosting, Minecraft, Any CS Game, VPS, Good DDOS Protection, Active Staff, Staff in many countries.)
Worst Server Hosting:
1.(The Worst)ExecoreHosting-Bad service, Rude staff, Staff only consists of 2 members, the head of servers works another job full time and is rarely on, No DDOS protection, You can't even buy DDOS protection.
2.XenonHosting(Hosted Gmod with them, Started Decent, became absolute garbage after they got attacked. The service wasn't that great, and they lied saying they'd have a fix to mitigate the DDOS after a week, and they haven't repaired it to date.)
[QUOTE=NiandraLades;44572225]We've used OVH for about a year now and I don't think we've had a single problem with them. Keep in mind, though, with a dedicated server, you don't have the support of web hosts and have to do everything yourself, which probably scares off 90% of the gmod community.[/QUOTE]
I completely forgot to mention- I currently run(or ran) a Linux Dedi which at peak times hosted over 100 players (this week mostly, hence the DDoS), DIY really isn't an obstacle.
Unfortunately in Australasia you aren't really spoiled for choice.
Wombat Servers get mad if you edit the gamemode. "Because it causes poor performance."
Vilayer, overload their boxes and force a restart at 8pm Sydney Time no matter what right in the middle of peak.
Extent Hosting have mysteriously wiped customers servers in the past.
AusFrag screwed me over my deleting my web and db hosting miraculously over a non existent overdue invoice of $10 supposedly when i was $60 in credit with them, they also did something similar to spykr what made it worse for me as I recommended he use them. They also perform poorly nowadays by overloading their boxes, im guessing this is because a bunch of servers moved to them after Hpyanova suffered major outages and lag because they use a crappy datacentre.
Hypanova Hosting ... don't go there.
I use PantheonES as theyre more of a Hobbyist host and have never lagged even with a full server. However I would only use them if you arn't a rookie server owner because at present you have to do a fair bit manually as they have only recently got into gmod. I imagine this will improve overtime. My customer experience has been outstanding as I have both a support agent and one of the directors on steam. I've also been advised that their slot limit for their boxes are very low. I have not had a bad experience yet.
Since I'm based in the US I've only ever played with US hosts, but I'll give a spiel.
Out of the box, NFO has to win this game. Before the end of last year there wasn't a second during the day I wasn't being attacked, and from the servers you couldn't even feel it. They do an excellent job at mitigation until the amount of traffic begins to saturate your line.
I would have to say that for stability, though, Limestone takes over. Comparing the service between when I was there and now at NFO, my machines randomly go offline for very short periods of time, but just long enough for some disconnects to happen. LSN is quite a bit more expensive, though, and their entry level mitigation is more of a "we'll null route this IP so your other IPs aren't affected" type of service. Once you get into their enterprise mitigation (i.e. $50 or $100 per IP per month) their protection will do better than even NFOs, but obviously at that kind of expense you would expect it to.
I have to suggest NFO first for bigger communities only because of their free mitigation. I would love for LSN to come out with tougher mitigation with their basic packages, because paired with the fact that you have complete control over the hardware in your machine (and the fact that their Windows OSes are legal), they could definitely take the game.
[QUOTE=KingofBeast;44572636] (and the fact that their Windows OSes are legal)[/QUOTE]
In virtualized environment it doesn't [i]really[/i] matter. Microsoft stated that at least for Hyper-V you only need one CD Key.
I think it was this [url=http://channel9.msdn.com/Events/TechEd/NorthAmerica/2013/MDC-B330#fbid=]video[/url] that it was mentioned.
[del]I'm not sure what platform they are using to deploy windows virtual servers. So I could be wrong about them being legally allowed to.[/del]
[url=http://www.nfoservers.com/forums/viewtopic.php?f=44&t=10254#p53834]According to this post they don't use Hyper-V so I'm unsure of their motives.[/url]
[editline]17th April 2014[/editline]
If you gonna watch the video it's stated at [b]8:18[/b] to [b]9:52[/b].
Is there anyone I can talk to @NFOServers that would be able to explain what their VPS' can manage safely? I mean it doesn't cater for Garry'sMod server's at all as they change depending on scripts/setup.
Here's online's way of nullrouting FYI:
[img]http://puu.sh/8cIxa.png[/img]
Got via KVM...
[QUOTE=KingofBeast;44572636]Since I'm based in the US I've only ever played with US hosts, but I'll give a spiel.
Out of the box, NFO has to win this game. Before the end of last year there wasn't a second during the day I wasn't being attacked, and from the servers you couldn't even feel it. They do an excellent job at mitigation until the amount of traffic begins to saturate your line.
I would have to say that for stability, though, Limestone takes over. Comparing the service between when I was there and now at NFO, my machines randomly go offline for very short periods of time, but just long enough for some disconnects to happen. LSN is quite a bit more expensive, though, and their entry level mitigation is more of a "we'll null route this IP so your other IPs aren't affected" type of service. Once you get into their enterprise mitigation (i.e. $50 or $100 per IP per month) their protection will do better than even NFOs, but obviously at that kind of expense you would expect it to.
I have to suggest NFO first for bigger communities only because of their free mitigation. I would love for LSN to come out with tougher mitigation with their basic packages, because paired with the fact that you have complete control over the hardware in your machine (and the fact that their Windows OSes are legal), they could definitely take the game.[/QUOTE]
LSN would have to completely redesign their infrastructure to offer in-house filtration for large attacks. Enterprise is just Black Lotus and they only offer like 1Gbps sustained on Black Lotus. The "10Gbps" and "20Gbps" options are one hour burst limits and after that you get null routed.
I'm pretty happy with the enterprise filtration, but if you ever come under a heavy sustained attack for several hours don't expect it to protect you.
Though, I wouldn't say LSN is stable. Over the last two years with them they switched my account manager on me, changed my pricing around on live nodes and disabled duplication on several of my servers. They've gone through several price changes on their main website as well, which is not a sign of stability.
NFO is an amazing host, never have had a complaint with them and they've been able to automatically mitigate every attack or if something more serious comes up, John the owner will fix the issue personally. They've been dropping their prices constantly. I used to pay $240.00, now I only pay $190
My DayZ server gets DDoS'ed left and right. I currently rent a dedicated server from LSN, their enterprise DDoS protection practically doubles my players latency. It tanks short attacks like a beast, but since they outsource their protection, latency suffers, even when we're not being attacked. Having pings constantly around 150ms is not really fun.
I've had great experiences with NFO in the past, I'll be ordering a dedicated server from them in Chicago some time tonight.
Well, i just bought a server from OVH (Soyoustart.co.uk) and I have to say the control panel looks amazing, I sat here in awe for a minute or so when everything loaded up, it's so sleek.
If you are able to do everything yourself and willing to wait 24-48hrs for a reply to tickets when your machine has any sort of problem (hardware failure specifically) then OVH is very good, the pricing after you get over the setup fee is great and I don't think any host in there price range could ever match the DDoS protection they offer, an attack that got me nullrouted at NFO 3 times (the only times I ever got nullrouted) ovh simply "vacuumed up your traffic onto our mitigation infrastructure" and it never affected me.
If you are hosting Garry's Mod servers then I think NFO is probably best because of the fact they have/will work to fight against all the annoying source exploits being abused recently this is something OVH won't touch.
[QUOTE=Phoenixf129;44573930]Well, i just bought a server from OVH (Soyoustart.co.uk) and I have to say the control panel looks amazing, I sat here in awe for a minute or so when everything loaded up, it's so sleek.[/QUOTE]
Mind if I ask what server you chose from them and how many servers/slots you're running. I'm with Vilayer and am considering moving to a dedi server.
[QUOTE=Adzter;44574038]Mind if I ask what server you chose from them and how many servers/slots you're running. I'm with Vilayer and am considering moving to a dedi server.[/QUOTE]
I only got the cheapest one, I'm the kind of guy who starts with what he needs, not something super powerful, why pay for it if you don't use it?
I host on average 100 players, 200 peak sometimes. The cheapest OVH server there is capable of handling those without worry.
[QUOTE=Phoenixf129;44574842]I only got the cheapest one, I'm the kind of guy who starts with what he needs, not something super powerful, why pay for it if you don't use it?
I host on average 100 players, 200 peak sometimes. The cheapest OVH server there is capable of handling those without worry.[/QUOTE]
Have fun when OVH attempt to configure their "Anti DDoS protection" and accidentally filter all upstream traffic again :v:
Or when there's a fault with the hardware and as a result they insist on formatting your hdds before doing anything else.
(Speaking as a small community with 1 server) never use iPage for websites, they are total garbage. Their CP is a weird cheapo trash wanna be CPanel and their support is ass, but what can you expect when paying $1 a month.
[QUOTE=YourStalker;44576663](Speaking as a small community with 1 server) never use iPage for websites, they are total garbage. Their CP is a weird cheapo trash wanna be CPanel and their support is ass, but what can you expect when paying $1 a month.[/QUOTE]
I never liked the idea of running a website on someone elses machine. Sure your server and website could be attacked and temporary unavailable but I'd rather manage it them someone else over priced under performing hardware.
Also a good idea if you don't want to get a web panel for hosting your servers with aka everything like TCAdmin is to check out [url=http://ashersoftware.com/seDirector/download/]seDirector[/url]. The functionality of it is just amazing.
[QUOTE=Aide;44592274]I never liked the idea of running a website on someone elses machine. Sure your server and website could be attacked and temporary unavailable but I'd rather manage it them someone else over priced under performing hardware.
Also a good idea if you don't want to get a web panel for hosting your servers with aka everything like TCAdmin is to check out [url=http://ashersoftware.com/seDirector/download/]seDirector[/url]. The functionality of it is just amazing.[/QUOTE]
It's a shame seDirector doesn't have a linux alternative, or similar.
I'm still stoneage "screen -s dayz ./start.sh" commandline :)
I do have to say though, SoYouStart had a fault when I bought the server, I didn't have to report it, a technician was automatically assigned my server (fault detection system) and within 10 minutes it was fixed- The error was the OS was failing to install, something simple they fixed up for me in a record time.
I have to say, things are looking up, this company seems VERY promising, I hope they don't let me down.
Also, Aide, you seem pretty knowledgeable, is there any kind of "controlpanel" (not bgp, brightgamepanel) for linux, similar to TCAdmin but free alternative?
OVH/SoYouStart has pretty nice technical staff if you don't mind responsetimes. They do however have excellent monitoring, I shut down my server with them on accident (actual Windows shutdown) and they restarted it, sent me a text and it was up within two minutes of me shutting it down.
[QUOTE=Phoenixf129;44600574]It's a shame seDirector doesn't have a linux alternative, or similar.
I'm still stoneage "screen -s dayz ./start.sh" commandline :)
I do have to say though, SoYouStart had a fault when I bought the server, I didn't have to report it, a technician was automatically assigned my server (fault detection system) and within 10 minutes it was fixed- The error was the OS was failing to install, something simple they fixed up for me in a record time.
I have to say, things are looking up, this company seems VERY promising, I hope they don't let me down.
Also, Aide, you seem pretty knowledgeable, is there any kind of "controlpanel" (not bgp, brightgamepanel) for linux, similar to TCAdmin but free alternative?[/QUOTE]
There isn't because the GSP market for CPs is terrible and all attempts to make one has usually been made by teens that have no real clue as to what they're doing. TCA1/2 is the best of the worst, you're better off making your own solution if possible.
I use a dedicated server at Dacentec for pretty much everything. I have it as a Hyper-V node and make virtual machines for each thing I want to run. One VM and IP for source games, another VM and IP for websites, etc. If you get attacked, it's an instant 1-4 hour null route. Their support is pretty fast, and their prices are insanely low for a rent to own with a really good network. I would not recommend them for gameservers because they instant null route and they offer only older high end hardware. For anything else they are a dream.
I've used NFO before but the amount of attacks that drop their network are unacceptable for serious things.
I've been using Vultr (gameservers.com, Choopa) for odd tasks and their servers and network are really good for their prices too.
I use Dacentec as well - got two servers with them, one running VMWare and the other runs Hyper-V - love them!
[QUOTE=Phoenixf129;44600574]Also, Aide, you seem pretty knowledgeable, is there any kind of "controlpanel" (not bgp, brightgamepanel) for linux, similar to TCAdmin but free alternative?[/QUOTE]
TCAdmin or GameCP is as good as it gets on Linux. In my experience all the free and paid alternatives I have tried when I did run Cent OS and Ubuntu were terrible or no longer supported.
[QUOTE=Aide;44606721]TCAdmin or GameCP is as good as it gets on Linux. In my experience all the free and paid alternatives I have tried when I did run Cent OS and Ubuntu were terrible or no longer supported.[/QUOTE]
You could always write your own, if it's for personal use (Using php exec(), or what not)
Been using So You Start (OVH) for about 2 months now, pretty flawless.
Had a DDOS attack a while back that lasted about an hour, got an email every 15 minutes telling me so, didn't affect the players on the server at all.
Hey guy's I've been using Xenon servers for awhile and I gotta admit I've had absoultely no problems with them so far and if your looking to get a server then check em out! (My referral link) [url]http://www.xenonservers.com/clients/aff.php?aff=1237[/url] And If you need help with setting up your server you can also get ahold of me on steam (-ICE-) and I'll gladly help you out! Oh and here's a 10% off coupon too! >>>>> Coupon: APR1410OFF
[QUOTE=-ICE-;44631097]Hey guy's I've been using Xenon servers for awhile and I gotta admit I've had absoultely no problems with them so far and if your looking to get a server then check em out! (My referral link) [url]http://www.xenonservers.com/clients/aff.php?aff=1237[/url] And If you need help with setting up your server you can also get ahold of me on steam (-ICE-) and I'll gladly help you out! Oh and here's a 10% off coupon too! >>>>> Coupon: APR1410OFF[/QUOTE] How hard is it to understand NO ADVERTISING!
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