Recently, a large supporter of my server (who has donated around $200~) decided to get the smart idea to charge back everything they bought. With PayPal being PayPal, there wasn't coverage on the default setup for digital goods, even if I had them agree to a terms of service prior to contributing stating that they couldn't charge back if their service was received (it was). As of right now, I'm now out $200 and the credit card company has responded on two of three of the chargebacks thus far, in the buyer's favor. Obviously, I'm pissed off about this, but I'm a bit more pissed off at myself for not doing anything to prevent this from happening other than a few pretty words.
So my question is, what are some tips you have to prevent someone from charging back when they pay through an automatic donation system? If not prevent them, what can I do to have the case go in my favor?
After 3 years of running a server I have never won a chargeback someone has filed through the bank, I'm not sure if you can do anything about them specific chargebacks.
You can't. You don't have any invoices or proof of exchanging services and thus you have no evidence against them. Donations are not safe from chargebacks, but exchange of services is if you have proof.
[QUOTE=thegrb93;47686416]You can't. You don't have any invoices or proof of exchanging services and thus you have no evidence against them. Donations are not safe from chargebacks, but exchange of services is if you have proof.[/QUOTE]
Oi don't forget about taxes that come about for receiving payment as apposed to a donation. The only reason anyone calls it donations is because tax evasion.
Paypal doesn't give a shit and won't touch anything related to "digital goods". If someones charging back via their bank there's absolutely nothing you can do. The bank will always side with their client with things like this. It's best to just realize you probably didn't lose anything tangible and forget about it.
If Paypal took the money from your credit or debit card without your prior knowledge, then you have every right to get your bank or credit card company to do a chargeback as that is illegal in the EU and UK (and I'm assuming the US as well)
i've asked paypal support about this a few times.
long story short: you're boned.
State the goods weren't tangible, hopefully you have a transaction log which they can use to compare his ID against. Practically throws you a winning hand.
You won't win.
Just permaban him and move on.
I actually have yet to lose a chargeback case from PayPal, and I always state it is intangible and explain what that person X bought a VIP package for a game that gives them special abilities (keep it simple). The only time I "lost" was a few months ago, and it had to do with something about the client and overdrafting. PayPal's hands were tied and the rep issued me a credit equal to the amount I lost for, "being a great customer and dealing with these issues so often."
Should also note that I have probably resolved around 100-150 chargeback cases.
If you have not done so already, make sure the item description includes something like "(virtual item)" or "(intangible good)"
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