why are microsoft so dumb when it comes to cancelling an XBL account? - Games

after realising how much money i was wasting by spending fiver after fiver each month on a month's subscription, i thought it would be high time to buy a year's worth so i don't have to bother thinking about it. The problem is, Microsoft are dumb as fuck with their "we want to make it near enough impossible to disable your gold account". Google brought me to [URL="http://support.xbox.com/support/en/us/nxe/XboxLive/MyAccount/ManageMyAccount/CancelMembership.aspx"]here[/URL], which helped me enough to get to my account part here. [img_thumb]http://imgur.com/RuBLX.png th[/img_thumb] there isn't even an option to change the automatic renewal like it said on the support page, and I really cannot be bothered to phone them up and probably just get the same result because the person on the other end of the phone is dumb. help would be appreciated

Hmm, try "Manage Payment Options"

shit, i just assumed that it would have the same outcome as what that option had on my xbox, but i just removed my credit card. i hope that works and ty for help [editline]01:11PM[/editline] it never worked, but i found a ridiculous way to do it [QUOTE] [B]Note[/B] You cannot remove a credit card that is associated with an active Xbox LIVE subscription. When you try to remove the credit card, you will see the following error: This payment option cannot be removed at this time. Please contact Xbox LIVE Customer Support. Before you can remove your credit card, you need to do one of the following:•Add a new payment option to your Xbox LIVE Gold account. •Cancel your Xbox LIVE Gold subscription. You can do this by contacting Xbox support or by turning off auto-renewal on your Xbox LIVE Gold membership and waiting for the membership to expire.Once you’ve done one of these two things, you can remove the credit card. [/QUOTE] [editline]01:19PM[/editline] dont have another credit card and i can't use my mums. if i were to phone MS i'd need my secret answer which i am clueless on [editline]01:24PM[/editline] solution i just thought up of: buy a year's worth from ebay, click redeem code, done

[QUOTE=TINCAN;21713174]after realising how much money i was wasting by spending fiver after fiver each month on a month's subscription, i thought it would be high time to buy a year's worth so i don't have to bother thinking about it. The problem is, Microsoft are dumb as fuck with their "we want to make it near enough impossible to disable your gold account". Google brought me to [URL="http://support.xbox.com/support/en/us/nxe/XboxLive/MyAccount/ManageMyAccount/CancelMembership.aspx"]here[/URL], which helped me enough to get to my account part here. [img_thumb]http://imgur.com/RuBLX.png th[/img_thumb] there isn't even an option to change the automatic renewal like it said on the support page, and I really cannot be bothered to phone them up and probably just get the same result because the person on the other end of the phone is dumb. help would be appreciated[/QUOTE] It says modify membership on that page, just choose 12 month?

[QUOTE=YWNJack;21713659]It says modify membership on that page, just choose 12 month?[/QUOTE] i'd rather get the code from ebay for around £12 cheaper

They obviously make it hard so the dumb and lazy keep paying them even though they otherwise wouldn't.

[QUOTE=Awesomecaek;21713778]They obviously make it hard so the dumb and lazy keep paying them even though they otherwise wouldn't.[/QUOTE] if your calling me dumb i can't take it seriously from someone whose name is awesomecaek

[QUOTE=TINCAN;21713800]if your calling me dumb i can't take it seriously from someone whose name is awesomecaek[/QUOTE] Ahh, but he could say likewise about your OIFY avatar, and lack of capitalizing the "I's" and beginnings of sentances and proper nouns. Reason for Editing: see Reason for Editing at top.

[QUOTE=BlueSaint;21713919]Ahh, but he could say likewise about your OIFY avatar, and lack of capitalizing the "I's" and beginnings of sentances and proper nouns.[/QUOTE] oify is so dumb (-________-) why would i even want to go their, grammar nazi

i had this exact same problem when i disabled mine last year and i cant remember how i eventually did it. i have to do this again today

[QUOTE=Greaterbeing~;21714041]i had this exact same problem when i disabled mine last year and i cant remember how i eventually did it. i have to do this again today[/QUOTE] whats ur gt gb

[QUOTE=BlueSaint;21713919]Ahh, but he could say likewise about your OIFY avatar, and lack of capitalizing the "I's" and beginnings of sentances and proper nouns.[/QUOTE] Sentances. :clint:

it doesnt matter im unsubscribing right now but im having the same problem as you. i figured out how to do it last time but it took me like an hour

You NEED to call them to disable your membership.

no you dont. i figured out how to do it last time i will do it again

i would phone them up but i need my secret p/w which i dont have

ok i remember now. my account -> membership level then there should be a box that says Automatic Renewal: ON click the 'on' and scroll down to the box and check 'OFF' that's how i did it last time but apparently you cant in the uk anymore. [editline]02:42PM[/editline] yeah you have to phone them up now its the only way. fucking cuntish microsoft

fu*k i will change my secret password

you dont need it. i phoned them and told them my gamertag, full name and address and they got it done

The other way is redeeming a timecard thingy. Of course that just plays into their hands though.

[QUOTE=TINCAN;21715528]fu*k i will change my secret password[/QUOTE] You have to remember your secret password to change it.

no you dont

Change your cards end date to this/next month like I did. You have to phone them up otherwise. I was annoyed that it wouldn't work just from that site.

[QUOTE=BlueSaint;21713919]Ahh, but he could say likewise about your OIFY avatar, and lack of capitalizing the "I's" and beginnings of sentances and proper nouns.[/QUOTE] No-one actually cares, man!! Also, could you possibly get yourself banned just for a bit on purpose? I am not much help as I have had LOADS of problems with Microsoft and their gay shit. Once you get out of a problem like this, just remember: NEVER TRUST MICROSOFT!! They scam and cheat their way into your wallet! Oh and turn off Auto Renewal? Get a twelve month and forget about it, like I did, next time. Seriously.

I tried for over 4 months to cancel my membership. I wasted nearly 100 bucks on that shit. I played like 3 times. I would call so much to try and cancel, but they kept pushing me around the system. I did eventually get it done though. I canceled my credit card.

Just used one of those 30 days gold membership cards, that way you'll stop paying.

"Why are mircrosoft so dumb?" ... *cough* *awkward silence*

Story from a friend: "I used my sister's credit card to get an account since I don't have one. When I called to cancel they said that only the credit card owner may cancel. *switches to shitty girl voice* "This is her, I'd like to cancel." Guy with thick Indian accent- "That's you. I can tell." "What?" "You just switched your voice." "What are you talking about? Just cancel my account." *Back to normal voice* "So can you cancel the account now?" "Get your 'sister' back." "Sorry man she just left for dance lessons. Can you cancel the account?" "*sigh* Your account has been canceled." That's the short version with about 5x less hilariously pathetic voice changing.