RBS memo urging staff to 'let customers hang themselves' published - Sensationalist Headlines

[QUOTE]An internal RBS memo urging managers to let struggling business customers “hang themselves” when in financial difficulty has been published in full. Among the tips circulated to staff within RBS’s controversial turnaround unit Global Restructuring Group (GRG) were to sell clients services that they “normally cannot afford” and “missed opportunities mean missed bonuses”. Other points in the guide included pursuing “basket cases” for work, “if they sign they can’t complain” and “Rope: sometimes you need to let customers hang themselves”. The training document, written in 2009 and entitled ‘Just Hit Budget’, had previously been reported on but not put in the public domain. The Treasury Select Committee published it today after obtaining it from the taxpayer-owned bank. RBS distanced itself from the document, saying it was produced by a junior manager no longer employed by the bank and was not reflective of RBS or the GRG's policy.[/QUOTE] [url]https://www.google.co.uk/amp/www.telegraph.co.uk/business/2018/01/17/rbs-memo-urging-staff-let-customers-hang-published/amp/[/url]

That's really atrocious. I don't know what kind of legal repercussions there would be for this though, if any.

[QUOTE]RBS distanced itself from the document, saying it was produced by a junior manager no longer employed by the bank and was not reflective of RBS or the GRG's policy.[/QUOTE] I always thought statements like that were conveniently weasel worded to [I]appear[/I] responsible, but the likely scenario was that the junior manager in question continued to work there and was never reprimanded for this document because it carried tacit approval [I]until it got published in the public domain[/I]. He then left the company to work somewhere else which allows them to use this excuse, but doesn't (conveniently) explain what steps they took to call out this shit within their own bank, if they were actually so concerned about 'ethical' banking policies. What a lot of PR shit.

Bit of a fucking hypocritical statement when RBS had to be fucking bailed out back in 2007. [quote]RBS distanced itself from the document, saying it was produced by a junior manager no longer employed by the bank and was not reflective of RBS or the GRG's policy[/quote] Is a load of bollocks as well, since for him to have written the memo, he'd have been employed by them at the time of the writing, doesn't matter if he left afterwards.

Considering how many people are struggling with financial difficulty, this is disgusting. RBS should be ashamed of that pathetic excuse they gave. I just hope nobody actually followed through, say someone with a large debt and clinical depression maybe. I would hope they get sued to hell and back "oh we are dismissing this document it wasn't us and we don't let people do that anyway, it's just not us or our friends way to do this lol" Yeah no, that's not right at all. They need to properly publicly apologize, they hired the wank who did this after all

[QUOTE=joshthesmith;53064401]Considering how many people are struggling with financial difficulty, this is disgusting. RBS should be ashamed of that pathetic excuse they gave. I just hope nobody actually followed through, say someone with a large debt and clinical depression maybe. I would hope they get sued to hell and back "oh we are dismissing this document it wasn't us and we don't let people do that anyway, it's just not us or our friends way to do this lol" Yeah no, that's not right at all. They need to properly publicly apologize, they hired the wank who did this after all[/QUOTE] Not defending what they wrote at all because it's garbage and unacceptable from a bank either way around but rather than literally encouraging people to hang themselves in context it's actually encouraging it metaphorically ie suggesting they should be letting people to take up financial contracts they have no hope of paying off or escaping so the bank can reap the benefits.

[QUOTE=metallics;53064640]Not defending what they wrote at all because it's garbage and unacceptable from a bank either way around but rather than literally encouraging people to hang themselves in context it's actually encouraging it metaphorically ie suggesting they should be letting people to take up financial contracts they have no hope of paying off or escaping so the bank can reap the benefits.[/QUOTE] It's not unheard of for people in financial troubles to harm themselves though. Banks, especially ones that was bailed out by the tax payers should act better.

So glad I left RBS for Nationwide a few years ago. Fuck them.

This is from 2009 nearly a decade ago. RBS has already been absorbed by Lloyd's Banking Group which even had to split itself due to monopoly concerns.

[QUOTE=ViralHatred;53067337]This is from 2009 nearly a decade ago. RBS has already been absorbed by Lloyd's Banking Group which even had to split itself due to monopoly concerns.[/QUOTE] Yes, but that's also right before the recession caused partly by banks being irresponsible with lending.

royal bank alright

[QUOTE=Janus Vesta;53067463]Yes, but that's also right before the recession caused partly by banks being irresponsible with lending.[/QUOTE] after, recession was late 2008 to early 2009