You can just use the law that electronic products should work for a reasonable amount of time law to get things replaced or refunded within under around 3 years.
Apple's support has been great for my family and friends in the UK at least.
When I drove my friend to an apple store to pick up his macbook air the guy told us it comes with a one year warranty. When I asked him whether he knew about this EU law he said it didn't exist - So there are definitely issues here.
[QUOTE=Catdaemon;37872061]When I drove my friend to an apple store to pick up his macbook air the guy told us it comes with a one year warranty. When I asked him whether he knew about this EU law he said it didn't exist - So there are definitely issues here.[/QUOTE]
They wanted to charge me £119 to fix a supposed antennae problem when I was convinced it was fine, and it turned out that my phone had been blacklisted for no apparent reason after I called my provider, and I have only had my phone a little over a year.
[QUOTE=Cushie;37872541]They wanted to charge me £119 to fix a supposed antennae problem when I was convinced it was fine, and it turned out that my phone had been blacklisted for no apparent reason after I called my provider, and I have only had my phone a little over a year.[/QUOTE]
Every item you buy in GB has a 2 year store warranty, no matter how much bullshit they try to sell you, as long as you have the receipt and cite the trading act they're legally obliged to fix your damaged goods if you have purchased it within 2 years.
[QUOTE=ZombieDawgs;37872617]Every item you buy in GB has a 2 year store warranty, no matter how much bullshit they try to sell you, as long as you have the receipt and cite the trading act they're legally obliged to fix your damaged goods if you have purchased it within 2 years.[/QUOTE]
That doesnt cover broken screens or anything, does it? My brother broke his by accident and he's going to need to pay the £119 service charge.
I have heard of people getting them fixed by lodging a complaint with their country's consumer protection group over the way they mislead the strength of the glass they used in the phone, considering they skimped out on the gorilla glass for the iPhone 4/4S
[QUOTE=Cushie;37872684]That doesnt cover broken screens or anything, does it? My brother broke his by accident and he's going to need to pay the £119 service charge.
I have heard of people getting them fixed by lodging a complaint with their country's consumer protection group over the way they mislead the strength of the glass they used in the phone, considering they skimped out on the gorilla glass for the iPhone 4/4S[/QUOTE]
afaik the EU law covers defects in design and faulty products, but the Sale of Goods act 1979 might help you, as the product is expected to be of reasonable quality, and that might be able to cover your broken screen, as you could spin it on the "I expected it to have the same sort of glass most major phones have" direction.
[quote]For the purposes of this Act, goods are of satisfactory quality if they meet the standard that [B]a reasonable person would regard as satisfactory[/B], taking account of any description of the goods, [B]the price[/B] (if relevant) and all the other relevant circumstances.
(2B)For the purposes of this Act, the quality of goods includes their state and condition and the following (among others) are in appropriate cases aspects of the quality of goods—
(a)fitness for all the purposes for which goods of the kind in question are commonly supplied,
(b)appearance and finish,
(c)freedom from minor defects,
(d)safety, and
[B](e)durability[/B]. [/quote]
The price is relevant, as you're buying a luxury phone. It is reasonable to expect that it has a gorilla glass screen as a large portion of luxury smartphones in that price range have it and it's not reasonably durable without.
Of course, since the glass was actually broken by the user, it could also be spun as a buyer's fault situation.
You could argue that a cracked screen falls under durability but it's a standard consumer phone, not a hardened military device.
In my opinion If you drop the phone and it cracks, it's your fault. Not the manufacturers.
Yeah if it comes down to a manufacturing fault then you're well in your rights however the phones aren't designed to be dropped so unless you magically bullshit your way through saying that the CPU overheated and cracked the screen then it's entirely your fault.
[QUOTE=BAZ;37872991]You could argue that a cracked screen falls under durability but it's a standard consumer phone, not a hardened military device.
In my opinion If you drop the phone and it cracks, it's your fault. Not the manufacturers.[/QUOTE]
I do agree with you, it is the consumer's fault for dropping it, and the company really shouldn't have to cover in that case.
Just that the specific wording of the act means that it would potentially be possible to argue it if one wanted to.
[QUOTE=ZombieDawgs;37873281]Yeah if it comes down to a manufacturing fault then you're well in your rights however the phones aren't designed to be dropped so unless you magically bullshit your way through saying that the CPU overheated and cracked the screen then it's entirely your fault.[/QUOTE]
Not thinking someone would drop a device which is constantly pulled out of pockets and held in one hand would be stupid.
They obviously have a certain design aspect that covers not making it smash to pieces but something like that can't be taken into account without hugely affecting the design.
Hence why covers and protectors were invented.
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