That's good and all but I wouldn't hold my breath for Valve to actually listen. They just love to not pay attention to what's going on in their service.
[QUOTE=Keychain;49054968]That's good and all but I wouldn't hold my breath for Valve to actually listen. They just love to not pay attention to what's going on in their service.[/QUOTE]
they promised that support would be better by the end of the year
they only last week responded to a months-old ticket of mine
and the response was copypasta that had absolutely nothing to do with my issue
gj valvo
[QUOTE=bitches;49055092]they promised that support would be better by the end of the year
they only last week responded to a months-old ticket of mine
and the response was copypasta that had absolutely nothing to do with my issue
gj valvo[/QUOTE]
Refunds was good step in the right direction. Let's see if they keep going.
When both fucking EA and Blizzard completely out do your customer support then your just being fucking bad.
Valve has absolutely no reason to have such garbage support for nearly like 11 fucking years now.
Both EA and Blizzard have numbers comparable to Valve, and global presence, yet have phenomenal support. Fucking Blizzard support is almost never copy pasted and you actually get a human being.
They need to stop with their fucking stupid fucking outlook of "well we want our workers to do what they want" philosophy for everything, and hire a fucking support team. I dont care if it goes against Valves cute little set up, its fucking abysmal.
[QUOTE=HoodedSniper;49055256]When both fucking EA and Blizzard completely out do your customer support then your just being fucking bad.
Valve has absolutely no reason to have such garbage support for nearly like 11 fucking years now.
Both EA and Blizzard have numbers comparable to Valve, and global presence, yet have phenomenal support. Fucking Blizzard support is almost never copy pasted and you actually get a human being.
They need to stop with their fucking stupid fucking outlook of "well we want our workers to do what they want" philosophy for everything, and hire a fucking support team. I dont care if it goes against Valves cute little set up, its fucking abysmal.[/QUOTE]
They don't even need to offer live support or anything like that to have a massive improvement over their existing support. If a ticket can be solved in under 24 hours that would be astounding compared to what it is now.
[QUOTE=HoodedSniper;49055256]Both EA and Blizzard have numbers comparable to Valve[/QUOTE]
You mean in terms of employees? They're multiple times bigger than Valve. Or you mean money? Also wouldn't surprise me if they had multiple times more than Valve. Not that any of this excuses Valve, mind you.
With all of Valve's money I don't see how hard it is to get a 100-200 man support office. Hell these guys don't even get paid that much as it is, I'm sure it won't put a dent in their wallet. Right now there's probably only like 30 guys who log in on occasion and check their mail.
[QUOTE=redBadger;49055656]With all of Valve's money I don't see how hard it is to get a 100-200 man support office. Hell these guys don't even get paid that much as it is, I'm sure it won't put a dent in their wallet. Right now there's probably only like 30 guys who log in on occasion and check their mail.[/QUOTE]
It would be really interesting if someone has information about how many employees Valve had in 2003, before Steam, compared to now when they basically have monopoly on the PC market and still just 300-350 workers (according to Wikipedia).
Valve talked about why their support's still terrible [url="http://steamed.kotaku.com/valve-explains-why-steam-customer-service-is-still-terr-1736988223"]last month.[/url] Basically they've had bad experiences with third parties so they're gonna do it themselves, but training personnel takes time (especially if it needs to fit in a flat management structure, which seems to be already a bottleneck on Valve's general screening process). Until that point, they're rolling out general system updates like Refunds and mobile auth (to combat account jacking) to reduce the number of tickets.
They've had that "fuck it, we'll have to do it ourselves then" attitude with a lot of things recently (Controller, Link, OS, Vulkan, Vive).
[QUOTE=Marik Bentusi;49056055]Valve talked about why their support's still terrible [url="http://steamed.kotaku.com/valve-explains-why-steam-customer-service-is-still-terr-1736988223"]last month.[/url] Basically they've had bad experiences with third parties so they're gonna do it themselves, but training personnel takes time (especially if it needs to fit in a flat management structure, which seems to be already a bottleneck on Valve's general screening process). Until that point, they're rolling out general system updates like Refunds and mobile auth (to combat account jacking) to reduce the number of tickets.
They've had that "fuck it, we'll have to do it ourselves then" attitude with a lot of things recently (Controller, Link, OS, Vulkan, Vive).[/QUOTE]They did the same thing with Portal 2's advertising, where they said that basically everyone they talked to didn't even seem to be paying attention in their meetings, and basically couldn't do shit right. So they did it themselves.
[QUOTE=jazzpunk;49055460]You mean in terms of employees? They're multiple times bigger than Valve. Or you mean money? Also wouldn't surprise me if they had multiple times more than Valve. Not that any of this excuses Valve, mind you.[/QUOTE]
Valve easily has far more.
Those companies just sell THEIR games.
Valve sells everyones, on top of their own, on top of the steam market. Valves private so we just dont have the numbers. Gabe was actually announced as a straight up Billionaire not too long ago. Valve makes fuckloads, especially since its private.
In terms of employees you are right, so thats kind of the issue. Hire more support employees.
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