Apple Tech Support call that was actually really awesome. - Hardware & Software

So my cracked screen worsened today: [IMG]http://img.photobucket.com/albums/v191/SorrowSpear/1214091617.jpg[/IMG] Naturally, it's close to Christmas and I'm going to come across some money, and in my effort to try to get the screen replaced, I called Apple Tech Support at 1-800-APL-CARE. I get connected to a tech support, they tell me the repair fee is $119.99 so I'm like "Fuck That" and ask them if it'd cost less if I went to a local Apple Store. Guess what the tech told me? No, not the normal "blah blah" crap. This tech told me I can try to replace my iPod for free by making up a story and going to the local Apple Store. I'm not kidding, the example she gave was to tell them "I was watching a video on my iPod when the screen just cracked randomly." Oh, best support tech ever.

They don't get a commission, so why not actually help customers rather than weighing them down with overblown charges?

Fair enough.

-Snipaaaaaaaaaaaasgngdstupidpost-

haha, that is awesome.

Worth to give it a try? haha

I like your router name. :buddy:

[QUOTE=TEH_TPMASTER;18972267]I like your router name. :buddy:[/QUOTE] Wireless network you mean?

Daaaamn, if I saw a crack like that on my iPhone I would have a heart attack.

It's terrible because the screen is attached to the iPod...

[QUOTE=BackflipHatchetAttack;18979210]It's terrible because the screen is attached to the iPod...[/QUOTE] The touch function still works and as far as I can tell the cracks don't reach the surface (though they probably do) It's annoying with the new crack though, with the old one at least I could see if I had a good angle, now there's no good angle at all

I tried to do this with my MacBook, they didn't buy it :(

I'd undo the jailbreak too just to play it safe, or at least disable the UI mods you have.

Yeah, I'm definitely undoing it. I'll just make a case about how it always got hot and how the screen was never exactly 100% perfect (which are both true and both factors on how it keeps getting worse)

Turn in the help desk representative if your scheme doesn't work. There's a chance apple will be grateful of your tattling and fix your shit for free, while ruining someones life as they are promptly fired.

lol, a friend of mine has one with a bullethole in it xD

haha but ur excuse sucks lol

[QUOTE=Rombishead;19029998]haha but ur excuse sucks lol[/QUOTE] haha lol ur so hardcore man!!!!! My excuse is fine. If it doesn't work either way, I have the money to pay for a fix.

tell us the end result man!

Yeah it's kind of pointless how they make you pay so much for a repair. Someone that is going to invest that much in a repair might as well go the whole ten yards and buy a new iPod Touch. In your case, I'd try going to the Apple store with a bullshit excuse. I've had my iPhone replaced tons of times. Most of the times were legit reasons. I've had problems with the touchscreen, vibrate/ring switch, the power switch, and I've had dead pixels (which they do replace if it's a really bad case of it).

Freaking epic.

all this reminds me of the microsoft scams

can i borrow your thread for a sec? anyway on my ipod i can't find the option to display the amount of battary i got in percent, also i can't the display the date only the time

[QUOTE=johan svensk;19126008]can i borrow your thread for a sec? anyway on my ipod i can't find the option to display the amount of battary i got in percent, also i can't the display the date only the time[/QUOTE] did you jailbreak it, because that's what I did