So I downloaded PingPlotter and set it to ping google, this was the result:
[IMG]http://puu.sh/4paA0.png[/IMG]
As far as I know, the only activities on my home network during this time were:
Netflix streaming to TV
Chrome open with 5 tabs, no videos playing, nothing like cookie clicker running
Skype running but no calls
OovoO running but no calls
PingPlotter
Sibling's computer (I have no idea what they are doing, possibly running a server).
Do you think this could be a router problem? I think it might be since when someone tried to transfer large amounts of data from a networked external hard drive to their computer, it skyrocketed my ping as well.
The router model is RT-N56U.
According to Comcast, I am supposed to be getting 10Mb/s DL and 2Mb/s UL, but speedtest.net says around 5 and I've never seen a download go above 2.
Update:
Ping has settled out to normal for me (<50). Netflix is still going and I haven't changed anything here.
Just checked, seems someone has forwarded ports 25565 and 5665 for a "tekkit" server and something else. Could server traffic be causing these issues?
Picture of PingPlotter graph after returning to normal:
[IMG]http://puu.sh/4paQG.png[/IMG]
If the server(s) are a true problem, I can get rid of the open ports, but is there any way to test this without doing that?
Today I tried playing a game, during the match I noticed that my character was quite jittery at times.
Here's another chart of the time during my game.
[IMG]http://puu.sh/4pNWa.png[/IMG]
No one else was home at the time so I was the only one on the network.
Are you using wireless? Then that's why.
Otherwise check how old your modem is. If your modem is more than a year old feel free to give comcast a call and they'll replace it for free (at least my comcast service did).
The speed/age of your router doesn't matter much as long as you're wired directly in.
[QUOTE=Naelstrom;42171054]Are you using wireless? Then that's why.
Otherwise check how old your modem is. If your modem is more than a year old feel free to give comcast a call and they'll replace it for free (at least my comcast service did).
The speed/age of your router doesn't matter much as long as you're wired directly in.[/QUOTE]
Yeah I am on wireless right now, with a wireless adapter card.
I'll try running an ethernet cable and will post the results.
Okay, I guess it was my network card that was the problem. When I switched to ethernet, all my ping problems went away.
My download speed also went up from 2 Mb/s to 24.5 Mb/s!
[QUOTE=Killdozer;42185438]Okay, I guess it was my network card that was the problem. When I switched to ethernet, all my ping problems went away.
My download speed also went up from 2 Mb/s to 24.5 Mb/s![/QUOTE]
Update the drivers for your wireless card. Move your computer or the wireless router around to see if you can get a better signal for them. Update the firmware in your Modem - if you can.
Okay so it's been 3 weeks since I went wired. In the past few days a new problem has cropped up, I'm getting pretty bad packet loss.
Some of the more irritable affects of this are having facebook messages / emails lost in transmission, and having very jittery movement in games despite relatively great pings.
Here is the accompanying PingPlotter readout.
[QUOTE]
[IMG]http://puu.sh/4JH0m.png[/IMG]
[/QUOTE]
Is this Comcast being shite? Most of the packet loss seems to be happening with their nodes.
[editline]6th October 2013[/editline]
Oh and each one of the red lines on the lower graph reads as 100% packet loss
Try plugging yourself directly into your modem and see if the problem persists. If so: give comcast a call, they'll replace your modem for free usually.
You should also make sure you're not using a splitter on your coaxial cable. if you are try plugging directly into the street line to see if the problem persists. Just like the modem if the splitter is bad just replace it.
Tried plugging into my modem, same result.
I'm not using a splitter as far as I know.
To check for a splitter just look at the coaxial cable going from your modem to the wall, and make sure it's not going into a splitter.
But yeah it sounds like your modem (or simply the actual network you're connected to is bad). You should contact comcast and get them to fix it.
Don't give up, they have a line of indian workers who ward off callers. They can easily mark your account as needing a replacement modem though. Depending on your contract they'll even do it for free.
Why do you think it is a modem issue and not something wrong with the first node that I'm connecting to? (the one with the ip of 24.5.8.1)
Your freedom falls before the modem you're using. You won't be capable of fixing the modem or anything beyond it.
Given you still have problems connecting directly to your modem. The modem is bad or the "node" is bad. Either way you need to give Comcast a call.
1-800-XFINITY or
1-855-OK-BEGIN (1-855-652-3446)
should get you to the support line.
[editline]asdf[/editline]
Again, depending on your plan it could be painfully easy. Assuming the modem is bad; when my modem went bad after 4 years of use or so: I gave them a call and they replaced it for free* with 1 day shipping. I was up and running again the next day.
* Our plan included a 5$ a month fee for 'modem insurance' or some other.
I find that using your own (good) router plugged into the crap cheap internet hubs that ISPs give you eliminate a lot of connectivity problems, they really suck at being a modem and wireless router bundled into one
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