Do disgruntled customers really have to show signs of aggression to get good service? - General

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[img]http://farm2.static.flickr.com/1182/911474278_012e86b5b3.jpg[/img] Thread reminded me of this.

[QUOTE=Averice;22225545]-ketchup- Thread reminded me of this.[/QUOTE] In a case like this, I could understand the customer being angry as this has happened to me several times. [editline]09:22PM[/editline] Also, it's a sandwich. Buying the second sandwich couldn't have cost more than what.. $5-$7? You got one sandwich for free, I would call that a good deal.

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You know, you're incredibly patronizing.

[QUOTE=Relys;22225738]$8.99... Even though [b]I could buy several sandwiches with what I make per hour[/b] I didn't have any money in my wallet. I just paid most of my savings for my first car and 8 credits of summer college. I would not argue with free coupons, in fact I would probably be as upset with the person as Daolpu is with me, but these were vouchers exchanged for cash in an event to promote their businesses name and reputation. Like I said, I had a flawed view of customer service in the food industry. Thank you for correcting it. Anyways, speaking of work it's time for me to go back to it. :) I'm sorry if I ruined anyones evening. I'm sure the last thing people like Daolpu wants to talk about is dealing with upset customers on their time off. XD Thank you for your replies![/QUOTE] Turns out that sandwiches per hour are the metric for success. Also I like how in an earlier post he uses the fact that the guy behind the counter was "a black guy with sliver grills" as self-evident proof that he's less educated than OP.

Who the hell ever eats at Quizno's?

[img]http://dl.dropbox.com/u/3677532/ewg.JPG[/img]

[QUOTE=Athena;22224919]Good god brevity is the soul of wit. In about seven hundred less words: Edit: Terrible PR? Really? Yeah I'm sure the stockholders are really shaking over this.[/QUOTE] Lmfao, oh man, have a funny. OP, I can understand your frustration. But 2 main, very important points swipe your soapbox out from under you. 1. You admittedly stated that you didn't know the restrictions of the coupons. And that's just what they were, restrictions. Rules are rules, and unless life is at stake, rules shouldn't be broken. So before that whooooleee story, you already admitted that you were trying to get around some limitation. 2. You were being a penny-pincher. Just buy the other fucking sandwich. Jesus. What you spent in gas probably evened out to what you saved on the second sandwich, anyway.

[QUOTE=TH89;22226815][img]http://dl.dropbox.com/u/3677532/ewg.JPG[/img][/QUOTE] You forgot the black guy's silver grills.

They're inside his mouth.

OP: I work at a grocery store. Entitled assholes like you stress me out and make my job harder. Go fuck yourself. What did the employees do to you?

You don't have to be aggressive to get good service, one time at my work some nice guy asked me for some help, I was on the way to show him where the product was when some asshole bogan just yelled at me to help him, I told him I was helping this guy but he just kept yelling, I told the nice gentlemen to wait for a second while I sorted it out, he looked a little disappointed and that made me feel horrible. Went over to the bogan, told him we don't sell wahtever he was looking for then I led the nice guy around the store getting him everything he needed and giving him a discount. If you're nice you can get good service, I hate serving assholes cause all you do is yell at me and demand you're right and I'm not going to try and help you if you don't show a litle courtesy, prick.

Once upon a time I went into a Dunkin' Donuts with two coupons, one for a bagel and one for a beverage. I tried to use them both at the same time (knowing that it probably wouldn't work, so I had enough money to pay for my stuff if it didn't) and the guy behind the counter said, "Sorry, one coupon per customer per visit." I stared at him for a few seconds and replied, "So... should I come back later or...?" and he just chuckled and said he would take both. And he did. The End. Sometimes life just throws you a freebie. Just don't whine and cry and bitch if it doesn't.

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Jonathan Mortimer Smith graduated Ohio State in 1993. I accept paypal. Seriously though, why are you making this so unnecessarily complicated? You had a voucher that had rules, they wouldn't wouldn't let you bend those. Why are you so on about it? I'm not an asshole to my customers, I try to treat everyone with the utmost respect and be as kind and helpful as I possible can. I work in the Print Department of an Office Depot and I'll spend hours with a single customer in Photoshop or Illustrator tailoring their business cards or logos to look exactly like they'd want it. I'll get online and do searches at other stores for products we don't have, then call them and see if they have it and how much is, and if they could hold it for my customer. If an older customer needs help with their entire shopping list I'll spend my time picking up everything they need. I even once remained on the phone with an older woman, just because she wanted to some one to talk to. I had to the phone to my ear for well over 45 minutes just listening to her stories about her kids and chatting with her about who knows what, and this was some one who didn't even come into the store because we didn't have what she wanted! I smile and laugh with customer's children, and even let them have a sucker from the copy center's candy bowl. (if their parents let them :v: ) If they're being loud or running around, I have a bunch of little hacky sacks and various other toys to keep their children occupied and happy while I work with their parents to get their designs created. If I ever work with a customer who is dissatisfied because of another employee or an error with their print job, I do everything in my power to make it right. I'll drop anything I'm working on and get their stuff done right, and get it done then and there. If I wanted I could go on for pages with all the things I've done to help customers that didn't even remotely fit under my job title, because I absolutely love helping people and making them happy. It's the greatest feeling, and makes working retail worth it. I can recall every single customer I've had who I've made unhappy due to my own mistake, the looks on their faces stored in my head. I did anything within reason to make up for my mistakes short of violating company policy. Which brings me to my point, once we're at the register, it's time for business. I have no intention of putting my job at risk. Every single transaction is closely monitored and flagged if any changes are made that attempt to or succeed in circumventing company policy. I once did an over ride for a custom on a coupon similar to the one you have. They wanted to purchase four cases of paper, with two coupons "Buy one case of Office Depot Letter Paper get the second Free". The customer was very polite, and didn't harass me in any way. They said they didn't notice the "One per customer" and asked if there was any way I could bend the rules. I did. The next week I get pulled into my manager's office. To my surprise, there is a transaction report with that coupon listed, and a flag next to my employee ID. The loss prevention board wanted me [B]axed[/B], but for whatever reason, my managers stepped in and defended me. From that day on, when it comes to the companies rules and policies, I don't fuck around. That's the reason I've been so outspoken in this thread.

Yesterday, at work, we took a coupon that expired in 2004. No, it wasn't an accident, my manager is a pussy that can't say "no". Their food was about half off. Honestly people, coupons have conditions on them for a reason. Get over it, nobody owes you anything.

I would've came in, ordered a sandwich then walked out, and came back in and ordered another. two different trips so they can't do shit

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[QUOTE=Armotekma;22229231]I would've came in, ordered a sandwich then walked out, and came back in and ordered another. two different trips so they can't do shit[/QUOTE] They can do whatever they want, you know. They reserve the right to refuse service.

[QUOTE=Relys;22229285]Well that explains [B][I]a lot[/I][/B] Daolpu. I think you're taking my case way too personally and a little bit out of context while trying to compare it to your job. I am talking to the manager of the store about a local promotion that was paid for with cash for products that were already made.[/QUOTE] I'm just trying to make a point. Yes, I'm sure Quizno's is franchised and something like what happened to me wouldn't have happened there, but it wouldn't hurt to assume that it was possible, and try to make their job as easy as possible for them. Working where I do has given me a new respect for anyone that has a job who deals with regular customers. I try to ask very little, and if they make a mistake, give them the benefit of the doubt. I guess I just don't understand why you're so upset. I try visualizing myself in the situation you were in, and the only thing I can assume I'd do is apologize for misreading the voucher, then get a sandwich the next day. To each their own I guess.

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[QUOTE=Relys;22229359]and as a consumer I reserve the right to demand the level of service I deem satisfactory.[/QUOTE] I'm talking legal rights here. You don't have the legal right to get whatever you want, which seems to be what you think.

[QUOTE=Averice;22225545][img]http://farm2.static.flickr.com/1182/911474278_012e86b5b3.jpg[/img] Thread reminded me of this.[/QUOTE] I'm sorry, but there's no excuse for doing shit like that. So what? An accident was made and someone didn't get served. You don't have to be a butt hurt assfuck and do something as immature as that. People make mistakes, it's not like they intentionally ignored their "high and mighty" ass. This has happened to me before and I can understand. Most of the time, the manager will even compensate for the mistake. God, I fucking hate some people.

[QUOTE=Relys;22228822]I believe most of the people I upset in this thread also work in some form of retail or another business that involves interaction with the general public. Be it job rated or just poor social skills I see a lot of irrational hate and mocking that has resulted from one or both of the aforementioned reasons. [/QUOTE] So basically what you're saying here is, anyone that disagrees with you has poor social skills? or what, I'm having a hard time figuring this one out, maybe it's because you're on such a higher plane of existence and my small mind just can't comprehend it. [QUOTE=Relys;22228822] I'm already half way through college. I highly doubt there's any graduates with BA's working day shifts at Quiznos. [/QUOTE] This one was also interesting, so because you're in college, that gives you the right to treat other people like something you just stepped in? Alot of people can't afford college or simply just aren't smart enough to do it, that doesn't mean you should treat them like a second class citizen. But really if you're the hyper intellectual college student that you put yourself off to be, you should be able to comprehend the rules of a coupon. I've worked in retail and I cna tell you whenever a customer wanted to be a shithead and throw a tantrum that made us help them less, I would spend very long amounts of time making sure customers leave the store with everything they came for, hell sometimes I enjoyed it, it's nice to help people out, if they geniuenly didn't relize a coupon expired or something like that, sometimes we'll let it go through, but if something said 'one per customer' it's one per customer, and when someone would scream at me because they could only use one coupon at a time, or they could only buy 1 Wii at a time, I wasn't about to make a concession to them, neither were any of my managers, I've actually told people before that throwing a fit didn't work with their parents and it won't work with me either. Just because I had a shitty job that people see as below them doesn't mean I'm gonna let anyone walk all over me, if they don't like it, tough, they can leave. my point is you can't always get what you want, and if you go around with the attitude you're putting off here, you're just gonna piss people off.

One coupon per visit? I would have walked out of the store and then came back five minutes later asking for my sandwich.

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[QUOTE=Relys;22225239] [B]Well, it seems like a lot of these responses are coming from people who work in the customer retail industry but are not managers.[/B][/QUOTE] Okay here we go. We deal with people like you every day. The place I manage is a pretty loose ship so we usually let people use expired certificates for about a week after they expired, but for what you're complaining about we probably wouldn't have allowed it either. Even if you put up a giant fuss we would still deny and possibly phoned security. You're the person that every poor customer retail employee and manager have to deal with and all we can think is "good god why can't you be normal". The reality is that the customer is not always right, and many business are running under that platform now (despite what they say). And that doesn't mean we'll act like cocks, it just means that we aren't going to bend the rules to please Mr. Whiner. Signed, A Manager edit: If Quiznos wasn't a giant successful chain then maybe I could see your point. However I'm sure your negative comments about Quiznos is not going to be a PR disaster. From a customer point of view, yeah that sucks, get over it.

You should've left the store and then reentered. Then it's technically a new visit. Edit: 2000 posts!

[QUOTE=Relys;22238818]wall of condescending text[/QUOTE] Okay I'll look at it from a customer's point of view 'oh only one per visit, okay I'll come back later.' and the world keeps on spinnin'