Exposing Bad Customer Service - General

[QUOTE=l337k1ll4;45616059]Because a phone call takes 20 seconds and going to the store takes 20 minutes?[/QUOTE] [QUOTE=Tetsmega;45615586]Because gas is expensive. Minute calls are not.[/QUOTE] site as in website, not site as in physical location

[QUOTE=Ldesu;45614360]I've never even heard of anyone calling a store asking them to check if something is in stock. Is this normal in America or something?[/QUOTE] When I worked the salesfloor at target I would take about 30 calls a day at least.

[QUOTE=l337k1ll4;45616059]Because a phone call takes 20 seconds and going to the store takes 20 minutes?[/QUOTE] Website m8

If you make me go though a hundred dvd's to find your dumb show that I've never heard of before you bet your ass I'm going to take an hour to find it. Gotta search every, single, one of those titles for you. I can't just skim, I'll might miss something. I also get paid by the hour so the more work the customers make me do the more time I have to slack off, its when you don't have customers, that's when you do some real work. Also yeah these fucks in the video are really dam lazy.

[QUOTE=OrDnAs;45616603]goddamn, why won't you do your goddamned job? Okay, be a lazy shit. A lot of people want your job anyways. get fired already[/QUOTE] It's a minimum wage job, they aren't going to be paid any better if they do their best.

What an asshole. I kind of resent everyone's expectation of extremely good customer service from people with low-paying jobs. I feel like being able to fuck off at least a tiny bit at work is important for staying sane

[QUOTE=PirateMax;45617816]It's a minimum wage job, they aren't going to be paid any better if they do their best.[/QUOTE] There are a fuckload of people that aant to get that job, just because there isnt enough jobs. Anyone that doesn't do his job right should be fired [editline]7th August 2014[/editline] There is no better incentive: if you are a lazy dumbfuck, you are going to lose your job.

[QUOTE=OrDnAs;45618686]There are a fuckload of people that aant to get that job, just because there isnt enough jobs. Anyone that doesn't do his job right should be fired [editline]7th August 2014[/editline] There is no better incentive: if you are a lazy dumbfuck, you are going to lose your job.[/QUOTE] The only people who want a job in retail are people who've never worked in retail. And retail jobs are plentiful, the Targets and Walmarts near me are pretty much always hiring since they have such a high turnover rate.

its 2014, people don't know you can get movies and most other shit cheaper on amazon than in a store? Like yeah, minimum wage employees aren't going to give a shit about customer service, really blew the whistle on something there.

[QUOTE=Ninja Gnome;45616902]site as in website, not site as in physical location[/QUOTE] I have seen less than a tiny handful of stores that have even remotely accurate website inventories, and none of them have ever been anything other than electronics stores like Microcenter. Best Buy? Nope. Walmart/Target? You joking? Home Depot/Lowes/Sears? Most of them don't even have a clue what's physically in the store "but they can order that water heater you reserved online 30 minutes ago and it will only cost 300 dollars more!" Any grocery store on the planet? Good joke mate. Book stores? Most of them are planned by people ripped on acid. Good luck.

[QUOTE=Sand^;45618862]The only people who want a job in retail are people who've never worked in retail. And retail jobs are plentiful, the Targets and Walmarts near me are pretty much always hiring since they have such a high turnover rate.[/QUOTE] Is a known fact that there are no jobs left in the USA

[QUOTE='[Seed Eater];45616439']I work in customer service at a grocery store and honestly I hate when people call to see if we have an item. I would say the vast majority of the time I'm actively working on or engaged in something else, most of it more pressing and more important than checking for an item a customer is too lazy to come and check on for themselves. While I always attempt to check because I'm not a dick, I can find it completely understandable why someone would blow off a customer's request and say bullshit. "Yes, allow me to completely drop everything else I need to do, tell the customers I'm helping currently that they get to wait because someone who didn't take their initiative of actually coming to the store wants to check our inventory, put aside the three or four other matters that should be dealt with in the next five minutes, so I can walk halfway across the store to check if we have you item available right now." Maybe I'm a little cynical about it, but it's probably the second biggest inconvenience to have to deal with in my job. The first is corporate (hyuk hyuk).[/QUOTE] Surely though you wouldn't take a call whilst you're helping other customers? The person calling is potential business and i'm sure the store would like you to treat it as such. I wouldn't call it lazy either, the customer has every right to be able to call up and check inventory, they may be busy, in an emergency situation or just don't have the time, of course they could be just damn right lazy too but i don't think it's necessarily lazy if someone doesn't want to walk/drive around to 10 different stores all day to check if an item is in stock if they could just call the employees who are in the store. I think your problem seems to be that you're answering the phone when you're too busy? I don't know dude

is this the same idiot who went into fast food restaurants and told the guys who made him food to go back and make it look like it did in the adverts

[QUOTE=evlbzltyr;45619154]is this the same idiot who went into fast food restaurants and told the guys who made him food to go back and make it look like it did in the adverts[/QUOTE] No, that was mediocrefilms

The stupidest one was the guy who just said "No, we don't have the Big Bang Theory". It's one of the biggest comedies on TV at the moment, if you sell DVD's your bound to have at least some of the seasons.

[QUOTE=OrDnAs;45616603]goddamn, why won't you do your goddamned job? Okay, be a lazy shit. A lot of people want your job anyways. get fired already[/QUOTE] Well, it's not my job. Besides the obvious of it literally not being in my job description or being part of my routine, customer service is almost always centered on the following: 1. Dealing with returns 2. Dealing with special orders 3. Dealing with complaints, questions, and compliments 4. Dealing with returned and damaged merch and in many smaller grocery stores, such as mine, you can tack on: 5. Dealing and improvising with breaks 6. Supervising front end 7. Making sure flow of traffic is going smoothly 9. Handling lottery, liquor, and tobacco 10. Being the first to respond to calls And in department stores like in the video, most of the people there aren't customer service people, they're department workers whose job isn't customer service primarily but instead to stock, face, price, order, relocate, and prep their departments while also being expected to help customers with questions. Dealing on the phone usually isn't part of their usual responsibilities. What exactly do you think people do in these jobs, just wait around until someone walks up with a question or calls so we can wait on them hand and foot? For shit wages nonetheless? Hell, I used to, but after busting my ass for a year without recognition or reimbursement then what's the point in putting in more effort when I can do the minimum to do a relatively good job and still get paid the same? You want better customer service then get your stores to incentivize their employees more. [editline]7th August 2014[/editline] [QUOTE=BlazeFresh;45619098]Surely though you wouldn't take a call whilst you're helping other customers? The person calling is potential business and i'm sure the store would like you to treat it as such. I wouldn't call it lazy either, the customer has every right to be able to call up and check inventory, they may be busy, in an emergency situation or just don't have the time, of course they could be just damn right lazy too but i don't think it's necessarily lazy if someone doesn't want to walk/drive around to 10 different stores all day to check if an item is in stock if they could just call the employees who are in the store. I think your problem seems to be that you're answering the phone when you're too busy? I don't know dude[/QUOTE] I'm actually supposed to prioritize the phone whenever possible, and that includes taking it between customers in line or during small orders. Which is a pain.

There would be times that my manager and deputy manager in GAME would simply place the person on hold for 30 seconds, go for a piss or get a drink and then tell them they didn't have it in stock. Glad I don't work in retail anymore.

[QUOTE=Lord Fear;45615083]Why waste a call when you can go to the stores site to check if they have what you want?[/QUOTE] "waste a call" are you fucking serious with that counter argument? you pay people to do their job they should do it. i'm not sure what the point is of defending people that don't do their jobs right. boohoo it's minimum wage, that somehow means you shouldn't give a shit about your job and you don't need to do the work you do properly o.k. do you have any idea how much of a cunt you come off as when you lie to customers so you can just stand around for an extra 5 seconds? ow my back checking a shelf 2 ft away from me to see if we have a product to sell ow too much work ow

[QUOTE=OrDnAs;45616603]goddamn, why won't you do your goddamned job? Okay, be a lazy shit. A lot of people want your job anyways. get fired already[/QUOTE] I think us retail and fast food employees would "do our jobs" if they actually paid us enough to give a shit. [editline]7th August 2014[/editline] also dealing with customers over the fucking phone is a pain in the ass. when i'm working (at subway) i always prioritize the customers who are actually in front of me over people trying to call our store phone. on more than one occassion i've had some angry mom burst into the store and go "WE TRIED CALLING FOR 10 MINUTES!" somehow unable to understand that we're busy making sandwiches for customers who are right here in the flesh. also my dumbass employees sometimes break away from a large line and take a phone order, which is awful because then we've got less hands to [I]help actual customers.[/I] [editline]7th August 2014[/editline] [QUOTE=endorphinsam;45621915]"waste a call" are you fucking serious with that counter argument? you pay people to do their job they should do it. i'm not sure what the point is of defending people that don't do their jobs right. boohoo it's minimum wage, that somehow means you shouldn't give a shit about your job and you don't need to do the work you do properly o.k. do you have any idea how much of a cunt you come off as when you lie to customers so you can just stand around for an extra 5 seconds? ow my back checking a shelf 2 ft away from me to see if we have a product to sell ow too much work ow[/QUOTE] taking a wild guess that you've never worked in retail before, or worked in a job where you get interrupted by customers every 30 seconds

[QUOTE=milkandcooki;45621973]I think us retail and fast food employees would "do our jobs" if they actually paid us enough to give a shit. [editline]7th August 2014[/editline] also dealing with customers over the fucking phone is a pain in the ass. when i'm working (at subway) i always prioritize the customers who are actually in front of me over people trying to call our store phone. on more than one occassion i've had some angry mom burst into the store and go "WE TRIED CALLING FOR 10 MINUTES!" somehow unable to understand that we're busy making sandwiches for customers who are right here in the flesh. also my dumbass employees sometimes break away from a large line and take a phone order, which is awful because then we've got less hands to [I]help actual customers.[/I] [editline]7th August 2014[/editline] taking a wild guess that you've never worked in retail before, or worked in a job where you get interrupted by customers every 30 seconds[/QUOTE] taking a wild guess that you assume that because you work "a harrdd jobb >:(" you think it's okay to not do it correctly. bing bong correct you don't like your job? quit. you can't find another one? sucks, but at least you're not talking to people every 30 seconds golly that is such a pain. four of my brothers work in the union, and they're making $30-50 an hour. when they started out they were making 9. not even a dollar over the minimum wage of 8.25 in my state. when they started out, get this: they were still doing the same amount of work. yes, all of that physical labour and construction they were doing was for nine dollars an hour. they didn't jackoff the whole time they were there, they knew that they would only get promoted to higher pay if they actually did the shit they were supposed to do. so they did. stop being such an entitled manchild.

The last time I called a store to check stock, I called a Target, asked them if they had a camera in stock, they did, they put it on hold, and when I showed up, there was a camera behind the register with a sticky note with my name written on it. Some people do their job. Maybe it helps that I'm super nice to retail employees since I know it's shit.

[QUOTE=milkandcooki;45621973]I think us retail and fast food employees would "do our jobs" if they actually paid us enough to give a shit. [editline]7th August 2014[/editline] also dealing with customers over the fucking phone is a pain in the ass. when i'm working (at subway) i always prioritize the customers who are actually in front of me over people trying to call our store phone. on more than one occassion i've had some angry mom burst into the store and go "WE TRIED CALLING FOR 10 MINUTES!" somehow unable to understand that we're busy making sandwiches for customers who are right here in the flesh. also my dumbass employees sometimes break away from a large line and take a phone order, which is awful because then we've got less hands to [I]help actual customers.[/I] [editline]7th August 2014[/editline] taking a wild guess that you've never worked in retail before, or worked in a job where you get interrupted by customers every 30 seconds[/QUOTE] lol what [b]it's your job[/b]. you actively went out searching for jobs and for whatever reason ended up with a retail job, so fucking do it correctly. i've worked at target, i've worked at a grocery store, i've worked with firefighting unit crews, i've worked in a janitorial company with 10000x different contracts where the work was never the same. the retail job was the [b]easiest[/b] job out of all of the jobs i have worked. dealing with customers is a godsend compared to hauling 80lbs of firehose gear uphill for 15 hours a day in 35c weather. stocking shelves and being interrupted by customers every 30 seconds is a million times easier than sweeping sawdust and climbing around with a water hose spraying off shit off at a mill for 12 hour shifts 4pm - 4am 4 times a week. retail is probably the only job you've ever had and you're acting like it's the most difficult and demanding job on the planet, and that gives you a right to just not do it properly? i'm not even sure what to say to something that hilarious

[QUOTE=OrDnAs;45618686]There are a fuckload of people that aant to get that job, just because there isnt enough jobs. Anyone that doesn't do his job right should be fired [editline]7th August 2014[/editline] There is no better incentive: if you are a lazy dumbfuck, you are going to lose your job.[/QUOTE] And they'll get fired for it too. Retail chains ask more than the employee can handle because that's just how it works for them to save money. I've worked in a few, I've quit from all of them because they're unreasonable jobs. I've worked retail on the floor selling shit, and you depending on the section you're in, you have a quota of items to sell. During sales or clearance events, that quota can go up higher, but they staff the floor with even more people so no one actually makes that quota. I've worked backroom in the stock rooms, and there is little to no organization, and the amount of work tasked to a few individuals in a time frame that is almost impossible is a regular thing. You're always tasked with three jobs at once. Unload the trucks, unpack the stock, and do literally whatever anyone asks you to do because there's just never enough hands. They work you like this UNTIL you quit. People don't stay in these jobs unless it's literally the only job you can get. It's unskilled labour and because it's so, no one gives a rats ass about you. You work harder, you don't get anything for it. Why is that a good business model? They're thankless jobs and no one cares. There's no protection and no help for these people. Your attitude is bullshit.

also lol [QUOTE]if they actually paid us enough to give a shit.[/QUOTE] maybe they'd pay you a little more if you actually gave a shit. sure, maybe 10 extra cents an hour tops, but that's a whole 208 extra dollars a year, gross. retail sucks, but you aren't entitled to more money just to do your job.

[QUOTE=endorphinsam;45622028]taking a wild guess that you assume that because you work "a harrdd jobb >:(" you think it's okay to not do it correctly. bing bong correct you don't like your job? quit. you can't find another one? sucks, but at least you're not talking to people every 30 seconds golly that is such a pain. four of my brothers work in the union, and they're making $30-50 an hour. when they started out they were making 9. not even a dollar over the minimum wage of 8.25 in my state. when they started out, get this: they were still doing the same amount of work. yes, all of that physical labour and construction they were doing was for nine dollars an hour. they didn't jackoff the whole time they were there, they knew that they would only get promoted to higher pay if they actually did the shit they were supposed to do. so they did. stop being such an entitled manchild.[/QUOTE] the difference between retail and construction is, there is no up for the retail employees. They won't get paid more no matter what. They don't really get raises. It's not the same when there is no incentive to keep your head down and work.

[QUOTE=HumanAbyss;45622342]the difference between retail and construction is, there is no up for the retail employees. They won't get paid more no matter what. They don't really get raises. It's not the same when there is no incentive to keep your head down and work.[/QUOTE] Some retail jobs are less shitty than others. My sister worked at petsmart for 6 years and accrued about $1.30 in raises over those 6 years. It doesn't happen frequently, or substantially, but it does happen. She left the job because of work drama. She hated every second of it, but she's dedicated enough that once in awhile, good things happened. e. sorry. It was $1.30.

[QUOTE=HumanAbyss;45622342]the difference between retail and construction is, there is no up for the retail employees. They won't get paid more no matter what. They don't really get raises. It's not the same when there is no incentive to keep your head down and work.[/QUOTE] Yes it is. the incentive is getting fired for not doing your job correctly. I don't understand why people would want to defend not doing their jobs correctly because they're making minimum wage. it's why it's a minimum wage job, if you don't want a shit job don't get one. People act like it's difficult to get jobs now because of "der ecornormoyyyy" but really it's basically the same. you can find jobs easily if you look hard enough. [editline]sd[/editline] if you think job x is hard and you're not willing to put effort into maintaining the job, then job x isn't for you. entitlement isn't going to get you anywhere in life. bootstrap.

[QUOTE=Protocol7;45622368]Some retail jobs are less shitty than others. My sister worked at petsmart for 6 years and accrued about $1.70 in raises over those 6 years. It doesn't happen frequently, or substantially, but it does happen. She left the job because of work drama. She hated every second of it, but she's dedicated enough that once in awhile, good things happened.[/QUOTE] Asking people to go above and beyond for a 1.70 isn't really a great incentive. I worked my ass off as a stockworker, and never saw a raise. People who had been there for 3 years and worked hard hadn't seen a raise. The people on the floor selling got commissions on big items and had plenty of incentive to work harder, which makes sense, but no one in the backroom in my experiences has ever been given a reason to work harder or go above and beyond. [editline]7th August 2014[/editline] [QUOTE=endorphinsam;45622393]Yes it is. the incentive is getting fired for not doing your job correctly. I don't understand why people would want to defend not doing their jobs correctly because they're making minimum wage. it's why it's a minimum wage job, if you don't want a shit job don't get one. People act like it's difficult to get jobs now because of "der ecornormoyyyy" but really it's basically the same. you can find jobs easily if you look hard enough.[/QUOTE] That depends massively on your location. Making a generalized statement like that is really dumb. It literally changes from town to town, city to city, and acting like it doesn't is childish. I'm not defending not doing your job correctly. But doing your job correctly in those positions can be almost impossible. You can't be in two places at once, and more than a few times i've been told to be in two places at once.

[QUOTE=HumanAbyss;45622396]Asking people to go above and beyond for a 1.70 isn't really a great incentive. I worked my ass off as a stockworker, and never saw a raise. People who had been there for 3 years and worked hard hadn't seen a raise. The people on the floor selling got commissions on big items and had plenty of incentive to work harder, which makes sense, but no one in the backroom in my experiences has ever been given a reason to work harder or go above and beyond.[/QUOTE] going above and beyond isn't the same as taking the time to do your job correctly. I take it you assume turning your head 90 degrees, then walking 25 feet to confirm or deny a product being in stock is "going above and beyond".

[QUOTE=endorphinsam;45622432]going above and beyond isn't the same as taking the time to do your job correctly. I take it you assume turning your head 90 degrees, then walking 25 feet to confirm or deny a product being in stock is "going above and beyond".[/QUOTE] See, you're not even reading what I'm saying. I'm not defending that behaviour.