Honda damages guy's car, employee pretends he can't hear him - General

[QUOTE=S31-Syntax;49337204]The point isn't the damage, its the principle. He took his vehicle into a dealership, he trusted them with his car. They damaged his car. On top of that, they're not only refusing to fix it, they're refusing to acknowledge that they even heard him mention it. Its dishonest, its rude, its illegal, and its damaging to Honda's image as a whole.[/QUOTE] They offered to perform the repair a week later. I'm sure that prefaced the recording, too. Both of them were being childish. Bottom line: they offered a repair, for free, and he got upset because it wouldn't be right then. All I was saying is that it's sad that people can't/won't/are too lazy to perform their own repairs. They'd save a lot of money and avoid situations such as these. And I really doubt one poor customer experience will damage Honda's image even somewhat significantly, this is a drop in the bucket.

[QUOTE=Aetna;49337228][B]They offered to perform the repair a week later.[/B] I'm sure that prefaced the recording, too. Both of them were being childish. Bottom line: they offered a repair, for free, and he got upset because it wouldn't be right then. All I was saying is that it's sad that people can't/won't/are too lazy to perform their own repairs. They'd save a lot of money and avoid situations such as these. And I really doubt one poor customer experience will damage Honda's image even somewhat significantly, this is a drop in the bucket.[/QUOTE] Wait where was that?

the video also only shows you 10% of whats going on. you can't trust a video when the guy clearly cut it to be in his favor. [editline]17th December 2015[/editline] [QUOTE=EskillV2;49307104]This is the damage he noticed after he inspected his car. [thumb]http://i.imgur.com/G9hLhAk.jpg[/thumb] I hope the honda dealership gets a hefty fine and that manager gets fired because he's obviously doesn't do his job at all.[/QUOTE] that looks like a small scuff from rubber or something insignificant. By the time he took out of his life to take a picture of it he could have wiped it off with his shirt in less time.

[QUOTE=haloguy234;49333621]I feel bad for both people. I can understand why the employee is acting like a cunt. It's because the customer is acting like a cunt. Getting a scratch on your car that wasn't there before you took it somewhere is certainly something to be concerned about, but it's not something that I would raise hell over, especially a scratch like that. What the fuck? Instead of saying "I can't hear you", I would have said "Hmmm, but when you brought your car in, it didn't work? And now it does? Oh." and walked away. Shit happens. Chances are this is one of those rare instances that occur in ANY type of repair work. I fix laptops and phones for a living and sometimes people try to give me shit for doing them a favor, like cleaning their nasty ass keyboards. Sometimes in the process the paint on some of the keys gets eroded, making them less noticeable. Most people don't give a shit, hey I fixed their computer and got rid of the 5 pounds of skin flakes and hair in their keyboard. But there's always one person here and there, that one guy that decides it's a crime against humanity that I tried to do something nice for him and he doesn't appreciate it. Most of these people I just tell them to deal. "But I didn't want my keyboard cleaned!". Okay, sure, I can agree with that. But [I]I'm[/I] supposed to work on it. I'm [I]supposed[/I] to use the keyboard. And [I]I[/I] don't want my hands touching it until it's clean. Either way you look at it both of these guys are just being dicks. I can understand them both, but it's dumb how they're both handling it.[/QUOTE] So stop being a literal little bitch about other people's property and wear a fucking pair of gloves while you touch their stuff if you're that grossed out I'd be pretty pissed if I brought my laptop in to some dumbshit at a repair shop and got it back after he decided to scrape all the paint off the keys You remind me of that guy on FP who posted some story about his job at the food market how he was trying to give change to some lady, and he was trying to get her to give him change she had in her hand (to give her a full bill back instead of change) and she was confused and refused so he literally grabbed it out of her hand and then had the nerve to post about it like he wasn't the total idiot in the situation [editline]17th December 2015[/editline] [QUOTE=redBadger;49337358]the video also only shows you 10% of whats going on. you can't trust a video when the guy clearly cut it to be in his favor. [editline]17th December 2015[/editline] that looks like a small scuff from rubber or something insignificant. By the time he took out of his life to take a picture of it he could have wiped it off with his shirt in less time.[/QUOTE] I wasn't aware you could pop a broken headlight back in with your t-shirt :rolleyes: [editline]17th December 2015[/editline] Clearly some people in this thread have no fucking idea how expensive car parts can be - I'm not even gonna mention repair fees Some dumb girl in my neighborhood backed into my step-dads corvette like 2 or 3 years ago (it was an '01, mind you) and cracked the plastic bumper and it was a $3,000 fix. I just put $400 in tires and $300 in headlights into my Saab - that's probably 3/4 of what I would've paid if my parents weren't car dealers. Most vehicles aren't a piece of junk that you just bang up and say "whatever" about

[QUOTE=gbtygfvyg;49304595][url]http://www.torontohonda.com/roni-bchara/[/url] Someone on youtube looked him up.[/QUOTE] [QUOTE]What cheers you up? Anything that jiggles[/QUOTE] straight playa [QUOTE]Which cartoon character do you resemble the most? Tin Tin[/QUOTE] [t]http://www.torontohonda.com/wp-content/uploads/2015/05/roni-inner.jpg[/t] [IMG]https://upload.wikimedia.org/wikipedia/en/e/e2/Tintin_and_Snowy.png[/IMG]

[QUOTE=Kylel999;49337630]So stop being a literal little bitch about other people's property and wear a fucking pair of gloves while you touch their stuff if you're that grossed out I'd be pretty pissed if I brought my laptop in to some dumbshit at a repair shop and got it back after he decided to scrape all the paint off the keys[/QUOTE] Yeah okay. Until you have to use a laptop that has roach poo, hair, skin flakes, and what looks like semen caked on the keys, you don't know what it's like. I have other laptops that I work on too. I don't have the space to put nasty computers like that in some quarantine area. I'm also not leaving a literal bio hazard out in the open until it's clean and taken care of.

[QUOTE=haloguy234;49337753]Yeah okay. Until you have to use a laptop that has roach poo, hair, skin flakes, and what looks like semen caked on the keys, you don't know what it's like. I have other laptops that I work on too. I don't have the space to put nasty computers like that in some quarantine area. I'm also not leaving a literal bio hazard out in the open until it's clean and taken care of.[/QUOTE] A fucking plastic bag is what some laptops deserve. More than once I had a laptop show up on my bench and when I put it down a dozen bugs ran out. That shit is being put in a bag and I'm calling the customer to pick it up.

[QUOTE=Levelog;49337765]A fucking plastic bag is what some laptops deserve. More than once I had a laptop show up on my bench and when I put it down a dozen bugs ran out. That shit is being put in a bag and I'm calling the customer to pick it up.[/QUOTE] Yep, that's happened to me from time to time. I double bag it and tell them to come get their shit. One time I opened a desktop up and roaches came spilling out allover my legs and feet. It's fuckin disgusting.

[QUOTE=Aetna;49337228]They offered to perform the repair a week later.[/QUOTE] Considering car dealerships, I wouldn't trust them with this statement unless it is in writing. "We'll take care of it later" is a textbook excuse to get a pissed off customer out the door, and then deny liability down the road "It was like that when you brought it to us." We've had the run around from a VW dealer for more or less this exact thing. They backed it into a lamp post and cracked the rear bumper. Didn't want to pay several hundred dollars for a replacement. I know someone who wound up taking a GM dealer to court because they left greasy fingerprints all over his headliner. The mechanic quite literally wiped his hand cleans on the inside of the car, and then they tried to blame him for it afterwards.

[QUOTE=Kylel999;49337630]Some dumb girl in my neighborhood backed into my step-dads corvette like 2 or 3 years ago (it was an '01, mind you) and cracked the plastic bumper and it was a $3,000 fix. I just put $400 in tires and $300 in headlights into my Saab - that's probably 3/4 of what I would've paid if my parents weren't car dealers. Most vehicles aren't a piece of junk that you just bang up and say "whatever" about[/QUOTE] Oh man, my car is totally a piece of junk you can bang up and say "whatever" about and that's the way I prefer it. It runs fine, I do almost all my fixes myself, if anything happens that's just an aesthetic damage I don't even bother with it. I understand the appreciation for cars but unless you're supremely rich it seems like it could easily fuck you over financially. The price of your step-dads front bumper is $1000 more than my entire car.

[QUOTE=crazymonkay;49333730]I'm not knowledgeable about cars at all, but is there a reason other than appearance that would make a scratch like that a big deal? If this happened to me I probably would never notice it.[/QUOTE] if it's a metal part then rust, but that's a plastic bumper. I would bet money that scratch was already there. looks suspiciously like typical parking lot scratches. park your car anywhere and someone will bump into it like that [editline]18th December 2015[/editline] [QUOTE=Kylel999;49337630]I wasn't aware you could pop a broken headlight back in with your t-shirt :rolleyes:[/QUOTE] that headlight looks firmly attached to me

[QUOTE=S31-Syntax;49337204]The point isn't the damage, its the principle. He took his vehicle into a dealership, he trusted them with his car. They damaged his car. On top of that, they're not only refusing to fix it, they're refusing to acknowledge that they even heard him mention it. Its dishonest, its rude, its illegal, and its damaging to Honda's image as a whole.[/QUOTE] its not just a dealership its an official dealership from what i can see, which makes a big difference because they do actually represent the company and the company's service i don't think the damage was just a little scratch though it could have been more but sometimes shops do shit and don't want to get caught my family has had mechanics do some stupid stuff while we had our cars in the shop, like my brother's trailblazer had an improperly installed tow harness on it, and it was screwing up the back lights, the shop guys just fucked off instead of removing it properly and they managed to short like half his entire electrical system and the shop was on the hook for it after we discovered half the fuses were blown because we had hand checked every fuse before we sent it in, they initially didn't want to fix it properly and pay them to fix the damage they did, but we got them to agree to pay for parts and most of the labor

[QUOTE=haloguy234;49337753]Yeah okay. Until you have to use a laptop that has roach poo, hair, skin flakes, and what looks like semen caked on the keys, you don't know what it's like. I have other laptops that I work on too. I don't have the space to put nasty computers like that in some quarantine area. I'm also not leaving a literal bio hazard out in the open until it's clean and taken care of.[/QUOTE] I touch people on a daily basis that have worse than roach poo, hair, skin flakes and semen on them. Put them in a plastic bag when you're done and wear gloves when you work on them. It's not a hard thing and clearly people have a problem with whatever you're doing [editline]18th December 2015[/editline] [QUOTE=butre;49340098] that headlight looks firmly attached to me[/QUOTE] ... you're right :|