• Working Retail: Stories of the Underpaid
    1,544 replies, posted
[QUOTE=Dubious George;32440286]No, it's a customary thing. You're considered an asshole if you don't. Around 10-15% is a good range to hold to.[/QUOTE] If the service is reasonable, or satisfactory, 8-10% is the norm here. If it's good or great, normally you tip 10-15%. If it's shit you give nothing obviously. I don't like it when restaurants (often shit ones with moody staff) put on a service charge which is sometimes up to 20%, and get all angsty when you challenge it because service was shit. With large groups I can kind of understand it, but I've seen it put on when it was just the 3 of us eating.
[QUOTE=james0724;32438673]wait you expect tips in america, aren't they up to the customer to decide whether you did a good job.[/QUOTE] In a job where more than 50% of your income is tips, yes. Waiters/Waitresses get about half of minimum wage and are expected to make the remainder up in tips. It's considered good form to tip. If you don't tip at all you're a cheapskate asshole. If you tip under 15% and your service wasn't terrible you're a dick. 15% is acceptable for bad, not terrible, service. 20% is encouraged for great service and somewhere between for good. [editline]23rd September 2011[/editline] [QUOTE=Mort and Charon;32441759]If the service is reasonable, or satisfactory, 8-10% is the norm here. If it's good or great, normally you tip 10-15%. If it's shit you give nothing obviously. I don't like it when restaurants (often shit ones with moody staff) put on a service charge which is sometimes up to 20%, and get all angsty when you challenge it because service was shit. With large groups I can kind of understand it, but I've seen it put on when it was just the 3 of us eating.[/QUOTE] I agree that establishments should not FORCE a tip. That's presumptuous. But you should ALWAYS tip even if your service wasn't that good. Maybe the waiter/waitress is having a bad day. Maybe they're worried about their bills and could really use a couple of dollars. Now, I understand and agree with gratuity charges on LARGE parties such as 5-8+ people. That's to be expected. That many people is usually a hassle to seat and serve.
[QUOTE=Ven Kaeo;32449166]In a job where more than 50% of your income is tips, yes. Waiters/Waitresses get about half of minimum wage and are expected to make the remainder up in tips. It's considered good form to tip. If you don't tip at all you're a cheapskate asshole. If you tip under 15% and your service wasn't terrible you're a dick. 15% is acceptable for bad, not terrible, service. 20% is encouraged for great service and somewhere between for good. [editline]23rd September 2011[/editline] I agree that establishments should not FORCE a tip. That's presumptuous. But you should ALWAYS tip even if your service wasn't that good. Maybe the waiter/waitress is having a bad day. Maybe they're worried about their bills and could really use a couple of dollars. Now, I understand and agree with gratuity charges on LARGE parties such as 5-8+ people. That's to be expected. That many people is usually a hassle to seat and serve.[/QUOTE] That many people are jsut as many if they are there on their own.
Yeah, where I work, average bill per person is $20, so its fairly decent dining. Also, my average tip % varies between 18%-20%, and I was our store's first employee of the month(nbd, but it does demonstrate I know how to work and such). On an average 4 shift week, I make about $30 + tips (after taxes) for roughly 22 hours of labor, in America at least, tips are not to ever be considered optional, not tipping can be just as bad as not paying if you are a waiter.
I've got a few stories. I work at a local greengrocer making sure all the stock on the shelves is fresh, undamaged, and we actually have some on the shelf. Its pretty decent most of the time, but some customers are annoying as hell, or can't see shit. Theres the usual mass of people asking where something is, while having their backs to the shelf were its currently sitting, at eye-level. And theres the people who smash or ruin stock and just leave it there for somebody else to worry about. Like one customer who took a litre-tub of gourmet yoghurt which sells for about $20 each, and dropped it. But she didn't just drop one, she dropped [b]six[/b] before she finally got one in her basket and called somebody to clean-up the mess. I occasionally jump on cash registers if we don't have enough people on during the busy hours, like lunch-hour. the only problem with the cash registers is that they run Windows XP with a dodgy program which calculates everything for you. They usually work fine, but if the boss changes the price of an item, they all crash and somebody has to climb into the roof space and reset the computers from up there. So the boss changes a price, crashes the computers, and sends somebody into the shop during the busiest time of the day to try and reset the computers. The unlucky person who was up there had a customer push the step ladder over while she was standing on top of it, and she broke her wrist after falling. Closing the shop is a big pain in the ass, as it is anywhere. Customers always coming in at the last minute and emptying boxes upon boxes of packed fruit and vegetables which need to be refrigerated over night, just to find one which they think looks good but is probably rotten on the inside. One of these customers comes by with a laptop right as somebody finishes pulling a pallet of cheap stuff from the front of the shop inside the doors. He pushes the close button, and the guy puts his laptop sideways in the middle of the automatic doors to stop them from closing, climbs over the pallet, and starts unpacking shit. In the end, he left after buying a single fucking avocado. And finally, shopping centre management. We go through hundreds of boxes of stock per day, so the boss bought a small compactor which crushes it all into cubes and gets taken away by the recycling company, seems like a good idea. The next week, centre management put barriers in the loading bay to stop us from putting our compacted cubes in an empty corner until they get picked up. So we have to load all the cardboard manually into a cardboard bin, and haul it to the other side of the centre with a pallet-truck.
Fuck dude. If I had a customer put something in the door to stop it from closing AT closing time I would have pushed it out and told him to fuck off and come back tomorrow. Goddamn impetuous customers.
So, today at work I had the mother of all facepalms. This woman came in, and as many of you may know, unless you live in a terribly underdeveloped country, they sell cooking sprays and oils in aerosol cans. This woman comes in, and heads over to the oil isle. I'm stocking some of the cans to the shelf, and this woman comes, takes the lid off one, and starts spraying it wildly into the air. I am staring at her, in disbelief. I have seen people crack open chips and eat them, and pay for them, but never start randomly spraying cooking oil. I ask her, "M'am, can I ask why you're spraying that?" She looks at me, and says, "Because I want to know how good it smells or not." I give her a blank stare, and say, "You realize that it's cooking spray, right?" She says, "Yes, I want to know how it smells before I buy it." I say, "Sorry, I can't allow you to keep doing that." She responds, "Why not?" At this point, my irritation kicks in. "Because you're getting oil all over the isle, and there is no "scented" cooking oil, spraying it isn't the same as spraying air freshener." Dumbass.
Storytime, I was waiting in line for buying some cheap decorations to spruce up my room when the woman in front of me started complaining about how the poor dude at the front was going too slow scanning in her 50 types of scented candles. (She was one of those stereotypical Lindsay Middle-aged crisis dressed in pink "girls") Now, normally you'd expect the person to shut up after hearing an apology, but this total bitch just couldn't keep her mouth shut and went on and on and on and on and on And on and on and on and on Not even a single second of silence, her mouth never stopped moving. I felt like everyone in the line behind me was getting angry, and the dude scanning her candles was finally starting to show signs of losing his cool. Yet she went on and on and on, acting snobbish, racist, childish, prude you name it The final blow came when he had to reach out to accept her credit card, one of those incredibly stupid chihuahua's popped out of her pink purse, proceeded to bite the guys hand, quite fiercely, resulting in bloody hand. Now, this store has a sign the size of the atlantic ocean pointing out in big bold letters that animals are not allowed inside the shop. She ignored that, and other rules too by then swearing at the employee for startling her little shaking freakshow and getting blood on her dress. I was disgusted, really, fucking, disgusted at how low she was behaving, and I saw the guy about to enter rage + 1 mode, when I winked to him as I bent over to pretend my shoelaces were untied, and proceeded to put some of my bubblegum, that I had been chewing on, strategically under-and-over her incredibly high-topped shoes. She was so busy bitching she never even noticed. I stood up, acting all saintly while she muttered her last insult as she retrieved her card. She turned around, took one step, her shoes had a structural stability breakdown, keeled over and fell face-first out the doorway of the shop (the counter was located near the exit) Moaning in pain, the dog escapes out the door and decides to go chase after a motorcycle. She then gets up, cleans off her shoes and proceeds to run after it, not even caring about the ones who pranked her. After him and I were done laughing, I payed for my stuff and walked out. It felt good knowing that I helped lighten his day and ruin hers.
Chewing gum tripped her? Fuck man what were you chewing and why are you doing that to your teeth :v:
chew JB weld erry day
How does one chew jailbait
I had some dickish customers today but sometimes one person can make your day. I had to fit an elderly gentleman's licence plate bulb, a quick 5 second job. I told him and his wife of the charge (3.99, a rip off to be fair) and they said they may as well get me to do it. So we walk out to the car which is rather unusually not in the car park but round the corner and up the road. I do the job in about 10 seconds as I thought, thank them, they thank me and they go on their way. About 15 minutes later I'm facing up on the shop floor and I see the same gentleman coming towards me. Assuming there's a problem I approach him and ask how I can help, and he says "Didn't get to thank you properly for coming out to help me" and gives me a pound! Even a small gesture like that made up for all the prick customers. What a hero.
Just read the entire thread. I've worked in 2 retail stores and i found them very stressful!!!
[QUOTE=Ven Kaeo;32449166]In a job where more than 50% of your income is tips, yes. Waiters/Waitresses get about half of minimum wage and are expected to make the remainder up in tips. It's considered good form to tip. If you don't tip at all you're a cheapskate asshole. If you tip under 15% and your service wasn't terrible you're a dick. 15% is acceptable for bad, not terrible, service. 20% is encouraged for great service and somewhere between for good. [editline]23rd September 2011[/editline] I agree that establishments should not FORCE a tip. That's presumptuous. But you should ALWAYS tip even if your service wasn't that good. Maybe the waiter/waitress is having a bad day. Maybe they're worried about their bills and could really use a couple of dollars. Now, I understand and agree with gratuity charges on LARGE parties such as 5-8+ people. That's to be expected. That many people is usually a hassle to seat and serve.[/QUOTE] 15-20% seems a hell of a lot here in Europe. I've been to most western European countries and 10% really seems the standard, but I think waiters get payed a better wage here (especially in mainland Europe), and the food is more expensive. I mean in an average restaurant, 4 people eating, 2-3 courses and alcohol, it's probably going to come to [i]at least[/i] £100-£130. So about $150-$200. Is that a lot over there?
[QUOTE=Mort and Charon;32475346]15-20% seems a hell of a lot here in Europe. I've been to most western European countries and 10% really seems the standard, but I think waiters get payed a better wage here (especially in mainland Europe), and the food is more expensive. I mean in an average restaurant, 4 people eating, 2-3 courses and alcohol, it's probably going to come to [i]at least[/i] £100-£130. So about $150-$200. Is that a lot over there?[/QUOTE] Higher than average.
So I work at a movie theater as a doorman, i check the tickets and stuff. I also handle the machines so they work correctly, and all lights and stuff. Basically everything so that the movie plays correctly. We have this machine which washes the 3D-glasses, after that I have to dry them with a towel one at a time, it's a pain in ass, you can't never dry it completely there are always some water drops left there. So there are lots lots lots of these people who pick the glasses, check if they're allrite, then walk to the lady who sells tickets, and starts complaining that 'these glasses are dirty as hell why doesn't anyone wash them omg youre so unhygienic!' they aren't dirty goddamnit they are some [B]water stain[/B]s that can be [B]cleaned[/B] with your [B]small cleaning towel[/B] you can get when you pick the glasses. Also those customers who complain about the glasses AFTER the movie. WE EVEN SHOW A GODDAMN 3D-TEST CLIP BEFORE THE MOVIE, so you can return the glasses if they're not functional. The clip even mentions that if the glasses stop working in middle of the movie you can come pick up new ones up the stairs from the ticket seller. ALSO those who come complain that the movie was too scary for their kids we want our money back. ALSO those who come complain that 3d gives them headache, give us money back. It's not our problem if it gives you a fucking headache. ALSO those who come complain that they cant watch 3d movies because they already have glasses and it feels comfortable. Hell, one time a family came back because the sounds were too loud. I hate 3D movies
I used to work at a thrift store just to help out (I wasn't paid) and some guy dressed as Santa walks in and starts handing people $100 bills. My manager made him leave because he thought they were counterfeit. They turned out to be real bills and he felt bad afterwards.
Retail. If it weren't for the money, it would be for the coworkers there. Worked a retail job for about say, 7 months before I got fired. Really a mess of a store. Somehow, it attracts the cutest, attractive women to say the least. I was going to get hired as a loading dock joe because of the racist old woman behind the desk. That was until this hot ass Hispanic manager barged into the room at the right time, took a liking to me and hired me to work the floor. Little did I know, most employees were women in their twenties and thirties. It was great. Months pass and I get acquainted with almost everyone there. It got to the point where I could just shout and tease at the women every time I had the chance to. I befriended this 28 year old woman and pretty soon she took a liking to me as well, surprising as I was only 19 at the time. She wanted me to give her a ride home cause she didn't have "a ride." I'd rather drive her than let her walk alone at dusk, turned the offer down; goodbye and that's it. Not too long after I met a rather unusual 29 year old from Iran. We ended up in an elevator together and got intimate somewhat. Next thing you know, the same thing, a ride home. I said I was busy tonight and I turned her down. There was ONE time when things were incredibly weird. This rich couple went around the store and got a mountain of clothes. I was trying to avoid them because I knew I would have the nightmare of scanning every single item. The woman saw me and just pointed at me and shouted my name from my nametag. I tried to go to the rest room but my manager came chasing after me saying that the woman demanded I do it. I'm like, FUUUUU. Turns out they bought over $600 worth of clothes because they're going for a yacht vacation. I got a visit from my hot Hispanic manager and she gave me a wink and a pat on the back. I worked the "female" sections of the store too for some reason. I always got assigned to purses, accessories, jewelry, underwear and I wonder why the hell I was always the only guy there. Needless to say, it was an experience worth having once in your life. I was fired because I missed too many work days due to having extreme hangovers after wild clubbing and partying.
[QUOTE=Mort and Charon;32475346]15-20% seems a hell of a lot here in Europe. I've been to most western European countries and 10% really seems the standard, but I think waiters get payed a better wage here (especially in mainland Europe), and the food is more expensive. I mean in an average restaurant, 4 people eating, 2-3 courses and alcohol, it's probably going to come to [I]at least[/I] £100-£130. So about $150-$200. Is that a lot over there?[/QUOTE] For 4 people? Yes. In a standard, middle-class restaurant here, not too fancy but not a slum, 4 people can be more than comfortably fed for around $60 to $80. [editline]25th September 2011[/editline] [QUOTE=sHiBaN;32477848]Retail. If it weren't for the money, it would be for the coworkers there. Worked a retail job for about say, 7 months before I got fired. Really a mess of a store. Somehow, it attracts the cutest, attractive women to say the least. I was going to get hired as a loading dock joe because of the racist old woman behind the desk. That was until this hot ass Hispanic manager barged into the room at the right time, took a liking to me and hired me to work the floor. Little did I know, most employees were women in their twenties and thirties. It was great. Months pass and I get acquainted with almost everyone there. It got to the point where I could just shout and tease at the women every time I had the chance to. I befriended this 28 year old woman and pretty soon she took a liking to me as well, surprising as I was only 19 at the time. She wanted me to give her a ride home cause she didn't have "a ride." I'd rather drive her than let her walk alone at dusk, turned the offer down; goodbye and that's it. Not too long after I met a rather unusual 29 year old from Iran. We ended up in an elevator together and got intimate somewhat. Next thing you know, the same thing, a ride home. I said I was busy tonight and I turned her down. There was ONE time when things were incredibly weird. This rich couple went around the store and got a mountain of clothes. I was trying to avoid them because I knew I would have the nightmare of scanning every single item. The woman saw me and just pointed at me and shouted my name from my nametag. I tried to go to the rest room but my manager came chasing after me saying that the woman demanded I do it. I'm like, FUUUUU. Turns out they bought over $600 worth of clothes because they're going for a yacht vacation. I got a visit from my hot Hispanic manager and she gave me a wink and a pat on the back. I worked the "female" sections of the store too for some reason. I always got assigned to purses, accessories, jewelry, underwear and I wonder why the hell I was always the only guy there. Needless to say, it was an experience worth having once in your life. I was fired because I missed too many work days due to having extreme hangovers after wild clubbing and partying.[/QUOTE] The only thing I got from this was "Hot girl asks for ride, I don't give them ride"
[QUOTE=Ven Kaeo;32478197] The only thing I got from this was "Hot girl asks for ride, I don't give them ride"[/QUOTE] I gave one a ride, but not the other. Regardless, it was fun to work in a retail store full of women
[QUOTE=sHiBaN;32477848]Months pass and I get acquainted with almost everyone there. It got to the point where I could just shout and tease at the women every time I had the chance to. I befriended this 28 year old woman and pretty soon she took a liking to me as well, surprising as I was only 19 at the time. She wanted me to give her a ride home cause she didn't have "a ride." I'd rather drive her than let her walk alone at dusk, turned the offer down; goodbye and that's it. Not too long after I met a rather unusual 29 year old from Iran. We ended up in an elevator together and got intimate somewhat. Next thing you know, the same thing, a ride home. I said I was busy tonight and I turned her down. I was fired because I missed too many work days due to having extreme hangovers after wild clubbing and partying.[/QUOTE] Wow, just wow. You turned down opportunity twice and lost a great job.
[QUOTE=sHiBaN;32478439]I gave one a ride, but not the other. Regardless, it was fun to work in a retail store full of women[/QUOTE] I don't agree. Generally there's a rule or something in your employee contract that says no co-worker relationships or something, so you'd be surrounded by temptation and unable to act upon it. I'd rather my coworkers be guys that I can relate to and hang out with than a bunch of hot girls I'd love to have sex with but can't.
Table of 6 comes in today, stays well over an hour and at their $120 bill they leave $7.53. Its totally cool though, they said I did a great job. I wonder if I can pay my car insurance with compliments too?
Wow really? That's fucking bullshit. That's like 8%. That's a goddamn insult. [editline]25th September 2011[/editline] Also they left coins which is even worse.
Just got a job at bestbuy in the homelife department. Bring on the idiots.
[QUOTE=Takkun10;32481301]Just got a job at bestbuy in the homelife department. Bring on the idiots.[/QUOTE] I'm sorry
I'll never understand why people make a big deal about tips. In Australia, it's almost unheard of, and never mandatory.
[QUOTE=Noth;32483909]I'll never understand why people make a big deal about tips. In Australia, it's almost unheard of, and never mandatory.[/QUOTE] Let me save you some time since we already covered this. [QUOTE=Ven Kaeo;32449166]In a job where more than 50% of your income is tips, yes. Waiters/Waitresses get about half of minimum wage and are expected to make the remainder up in tips. It's considered good form to tip. If you don't tip at all you're a cheapskate asshole. If you tip under 15% and your service wasn't terrible you're a dick. 15% is acceptable for bad, not terrible, service. 20% is encouraged for great service and somewhere between for good. [editline]23rd September 2011[/editline] I agree that establishments should not FORCE a tip. That's presumptuous. But you should ALWAYS tip even if your service wasn't that good. Maybe the waiter/waitress is having a bad day. Maybe they're worried about their bills and could really use a couple of dollars. Now, I understand and agree with gratuity charges on LARGE parties such as 5-8+ people. That's to be expected. That many people is usually a hassle to seat and serve.[/QUOTE] In conclusion, I make $3 an hour without tips which would be impossible for anyone in America to survive on.
We don't really have tips here in Australia. I mean you can leave some change in a glass or bottle at the restaurant but apart from we really don't. And we make at least minimum wage.
I just make it an even number and add a few euros, that's more of a tip most people get here, of course our minimum wage is quite high too.
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