• Working Retail: Stories of the Underpaid
    1,544 replies, posted
Eventually you can judge people based on how they look, by experience. There's exceptions of course, but the majority of people act the same as they look. I found this out by being completely neutral to everyone, and analyzing the results.
[QUOTE=Frankiscool!;33179900]I work at a Chocolate store. Every day i have to deal with lame ass customers who think they're hot shit making all the exact same jokes. I'm not kidding they litterly quote each other verbatim. My store smells like chocolate or what ever we are cooking at the time, so its always a really pleasant, sweet smell. 10 times a day I hear "OH MY! I THINK I JUST GAINED 10 POUNDS JUST BY WALKING IN HERE! :V" or "I COULD GAIN WEIGHT JUST BY SMELLING". Then there is the classic, "I'll have one of everything" guy that says it like i haven't heard it twice already today. Not to mention our chocolate is 21.90 a pound and when they pick 3 of the heaviest pieces and bitch about how its $15, all while getting out their money and buy it anyways, idk what it is but it cracks me up every time.[/QUOTE] that never happen
[QUOTE=Empty_Shadow;33144180]I show the grills at my maccas nothing but love, I make sure they're cleaned after every run of meet, I steam them pretty regularly (about once every 2 hours, which is regulation. I've seen someone else steam them probably once ever) and I wipe them down regularly and keep them free of grease. But the grills, they hate me. They hate my guts, they burn me, slash me with their sharp corners and always fuck up my meat. Why grills. Why do you hate me :( At the moment I have a massive open sore on my knuckle where I got burnt and tore the blister off on some steel. Hurts like a BITCH.[/QUOTE] That takes me back around 10 years ago. I was cleaning around the rim of the oil vats and pushed hard enough for my hand...and accompanying arm to get a nice dip. Surprisingly, even though being in the longest (first in, last out) my hand had very little burning. The underside of my arm though was another story. Ended up with blisters the size of tennis balls hanging off it....good times.
[QUOTE=Hana-San;33164022]Apparently a lot of shops change the settings of tvs to make the cheaper tvs look worse than the expensive ones.[/QUOTE] Yeah no tvs have retail modes that have predefined colour settings. The cheaper tvs look worse because they're cheaper. [editline]8th November 2011[/editline] I'm getting tired of customers who come in and crack a joke about me "working hard" when they see me get up from the desk in the back room. Fuck you buddy there are other aspects to my job than listening to you bitch about how the battery you want costs too much. Paperwork to file notices to read sales reports to look over. And maybe I just want to take a fucking break after having been on my feet all day you inconsiderate twat.
I'm thinking about applying for a job at EB games or something similar. But I hear that they only hire 1 person a year at the shop where I would like to work.
[QUOTE=Hana-San;33194416]I'm thinking about applying for a job at EB games or something similar. But I hear that they only hire 1 person a year at the shop where I would like to work.[/QUOTE] Why would you ever want to work at a game-store? I've just heard so many horror stories.
[QUOTE=ewitwins;33194520]Why would you ever want to work at a game-store? I've just heard so many horror stories.[/QUOTE] It has to be better than working as a checkout chick.
[QUOTE=Hana-San;33194557]It has to be better than working as a checkout chick.[/QUOTE] That's a good point, to be sure.
[QUOTE=ewitwins;33194577]That's a good point, to be sure.[/QUOTE] Also things might be different in Australia, than it is in America.
[QUOTE=Ven Kaeo;33191482] I'm getting tired of customers who come in and crack a joke about me "working hard" when they see me get up from the desk in the back room. Fuck you buddy there are other aspects to my job than listening to you bitch about how the battery you want costs too much. Paperwork to file notices to read sales reports to look over. And maybe I just want to take a fucking break after having been on my feet all day you inconsiderate twat.[/QUOTE]Happens a lot to me too, I usually offer them the chance to trade places with me from 3-4 pm on Wednesdays, the time when our weekly shipment of eight full pallets of stuff arrives. A surprising amount take up my challenge, then bitch and moan when I don't help them unload it all. I usually tell them something along the lines of: "You said you could do my job, you don't need another person helping." They don't make that comment after that.
[QUOTE=Wolfmatyr;33196589]Happens a lot to me too, I usually offer them the chance to trade places with me from 3-4 pm on Wednesdays, the time when our weekly shipment of eight full pallets of stuff arrives. A surprising amount take up my challenge, then bitch and moan when I don't help them unload it all. I usually tell them something along the lines of: "You said you could do my job, you don't need another person helping." They don't make that comment after that.[/QUOTE] If I did that I'd get fired. Pretty funny though.
I work at Price Chopper as a cashier. Exciting shit, right? Anyways, some horror stories. 11:55pm, 5 minutes before I get off for the night. The only other person really working is someone in customer service, and they have me bagging for them, since it's obviously dead. Suddenly, out of nowhere, 3 ambuloceti come wheezing up in those electric carts (I swear the chassis is made of adamantium), packed to the brim with shit, with the final person dragging ANOTHER full shopping cart behind them. Jesus. Fucking. [b]Christ.[/b] Anyways, we scan all the shit, with me frantically bagging and looking for places to put the damn bags. Total is something ridiculous, like $400. Lo and behold, the "lead" land-manatee whips out his EBT (food stamps) card. Oh. That explains it. Except he conveniently only has ~$120 on there. OH BOY HERE WE GO. They stand and debate on what to put back for a while, and then start telling us what they don't want. Funny enough, they put back all of their 'veggies' (bags of lettuce and such), yet kept their six 2-liter bottles of Pepsi, eight bags of chips...you get the picture. Finally they get their shit together, pay, and leave. Customer service person turns to me and tells me to help her put back the ~90 items they chose not to buy. [b]Motherfucker.[/b] Long story short, I got out around 12:45 and had to be back in at 8am the next morning. Funny thing is, I literally cannot quit this job, or I'll no longer be able to afford the gas required to travel to school, which is 45 minutes from home. Granted, I live in the dorms for the week, and come home to work on weekends.
I work at a supermarket deli (Kroger). We have A LOT of different varieties and brands of meats and cheeses. We have them all out in a display case. In fact, in order to ask for something, you need to walk up to this very display case, which is lit up brighter than a Christmas tree, and ask one of the employees behind it for what you want us to slice up and package. You would have to be literally blind to not be able to see what we sell, what price it is, and how many different kinds there are. And you'd think it would be common sense to tell us how much you want. So a guy walks up... Me: Hello, how can I help you? Customer: Yeah, I'll have some ham. Me: ... Customer: ... I've actually encountered people like this several times. Then I have to initiate a question cycle to find out what the hell they actually want, and some people actually seem to get offended by it. I'm unsure what it is that causes people to believe that foodservice clerks have mindreading powers. A couple times I just didn't ask any questions. I waited a moment to see if they would specify, but they just kind of stared at me. So I just picked a random pre-sliced ham from the counter and bagged up a pound of it. One guy was happy with that. Another guy got mad at me when I picked out a ham and told me he didn't want that. So I asked him what he did want. He said he didn't know. WELP!
I was working cash register today, and a guy came in with his mom. Every time I looked at him, he'd pull this weird squinty duck face on me. Once I'd look past him, he'd drop the face, but as soon as I made eye contact with him, he'd do the face again. Maybe he was wooing me.
I work TWO retail jobs to make ends meet. Can't do shit with this history degree unless I go back for a masters or something. (working a double tomorrow... yay!). Anyway, I have had no bad experiences with the management/staff at either job. except the fact at one of them I'm underpaid and I can't squeeze a raise out of them for the life of me. I've also only had a few bad customer experiences too, its really all about the attitude you carry. When I have rough customer interactions, it usually just the customer being vocal about their disappointment about how long they had to wait for help or that we don't have a product in stock. The strangest "bad customer" story I have though is about a customer who made some strange threats. In the electronic store I work at, a customer came in and inquired about some off-brand tablet we sold. He asked if we had any in stock, so I checked our inventory and told him we were currently sold out. Most customers are okay with this situation, or at the very most they make some vocal disappointment but nobody ever really gets angry. Well this guy didn't necessarily get angry but he went on some weird tirade after we also found out that I couldn't order the tablet for him (it was unavailable for ordering in our inventory system). He said he had been to two previous stores of our specific chain in the past month and they were sold out as well. He asked why he can't by the display and we told him that its a demo unit that we technically don't own because its supplied by the manufactorer and is not for sale by us or by them. He asked to see a manager so I grabbed one, and then he told the manager he was going to contact the Better Business Beureu or something because we were doing a bait and switch, drawing him in with that product only not to have it or sell it. We replied that he was more than welcome to contact whoever he wanted, but we weren't luring him in here with that product because its not even listed on our website and is not in any of our circulars. He eventually just left.
I have to work Electronics on Black Friday. I've only ever worked the backroom and unloaded the truck and such. I have no idea what to do on the floor or how to interact with customers. Some things just aren't worth dying for.
[QUOTE=Frankiscool!;33179900]I work at a Chocolate store. Every day i have to deal with lame ass customers who think they're hot shit making all the exact same jokes. I'm not kidding they litterly quote each other verbatim. My store smells like chocolate or what ever we are cooking at the time, so its always a really pleasant, sweet smell. 10 times a day I hear "OH MY! I THINK I JUST GAINED 10 POUNDS JUST BY WALKING IN HERE! :V" or "I COULD GAIN WEIGHT JUST BY SMELLING". Then there is the classic, "I'll have one of everything" guy that says it like i haven't heard it twice already today. Not to mention our chocolate is 21.90 a pound and when they pick 3 of the heaviest pieces and bitch about how its $15, all while getting out their money and buy it anyways, idk what it is but it cracks me up every time.[/QUOTE] conversely starbucks baristas never expect you to say thanks a latte
I've learned to not expect any sort of response from people. Even if I actually take my time, go back in the back, climb up the 50 foot latter to the top where most of the extra stock is stored, search for 10 minutes, then actually take the time to come back and tell you the situation, never once have I received a thank you. Instead, people act like it's your fault that something isn't in stock.
Had top management coming to the store I work in today. Everything had to be perfect. I had to make everything neat. But I had a delivery, of 22 bags of shopping sitting at my register waiting to leave. And trust me that's a lot of shopping. Then I was told to give out 10 pamphlets about some survey you can do online for our store. I got to 9 and went stuff this. Everyone can just google the darn thing if they want information on it. And having to work 26 hours in 6 days (which is 14 more than I usually do, is making me tired.) I dislike having to wake up at unusual times. I had a 9-2 shift today, 2-7 the day before. And Sunday I have to start at 7 in the morning. Which will kill me as I then have a 4 hour break and am working for another 4 hours. Shouldn't have told me boss that I'm available any time.
You're complaining about only working 26 hours a week? Jesus christ. You will never survive a full time job. You can't even handle 5 hour shifts. What is wrong with you.
[QUOTE=Hana-San;33229197]Had top management coming to the store I work in today. Everything had to be perfect. I had to make everything neat. But I had a delivery, of 22 bags of shopping sitting at my register waiting to leave. And trust me that's a lot of shopping. Then I was told to give out 10 pamphlets about some survey you can do online for our store. I got to 9 and went stuff this. Everyone can just google the darn thing if they want information on it. And having to work 26 hours in 6 days (which is 14 more than I usually do, is making me tired.) I dislike having to wake up at unusual times. I had a 9-2 shift today, 2-7 the day before. And Sunday I have to start at 7 in the morning. Which will kill me as I then have a 4 hour break and am working for another 4 hours. Shouldn't have told me boss that I'm available any time.[/QUOTE] What the hell are you bitching about? 26 hours isn't that much...
i put in 42 hours a week across school and work, shit ain't easy
[QUOTE=CodeMonkey3;33228584]I have to work Electronics on Black Friday. I've only ever worked the backroom and unloaded the truck and such. I have no idea what to do on the floor or how to interact with customers. Some things just aren't worth dying for.[/QUOTE] If you work in a big box store like I do, theres really nothing to worry about. Theres SO many people, and I mean WAY TOO MANY PEOPLE that come in that Black Friday shifts are basically like this: 1) Person comes in asking for a product they saw in the paper 2) Getting the product for them, asking if they want warranties/services etc etc anything else (this is usually no on Black Friday since 99.99999% of the Black Friday shoppers are either very poor or cheapskates and never dish out extra dough 3) If you no longer have the item they are after, they either leave or you just repeat step 2 with a different product 4) Go to the next customer. All 4 steps take under 10 minutes and you just do that same song and dance over and over and over and over again. Whereas stores usually care about numbers like margin profit, credit card signups, attatching warranties and service, this usually goes out the window on Black Friday because A) theres just too many people to spend 20 minutes with each customer going over everything and B) stores are already prepared to sell at a loss on Black Friday and just try to make sure they meet their target revenue The other cool thing about Black Friday is if you work a "closing" shift versus an "opening" or "mid" shift as usually your store has pretty much sold everything around 5PM and it just turns into all the late shoppers seeing if anything left and you just bouncing around from customer to customer asking if theres anything you can help with.
[quote]2) Getting the product for them, asking if they want warranties/services etc etc anything else (this is usually no on Black Friday since 99.99999% of the Black Friday shoppers are either very poor or cheapskates and never dish out extra dough[/quote] I can personally say big box store warranties / protection plans are complete bullshit.
[QUOTE=ewitwins;33194520]Why would you ever want to work at a game-store? I've just heard so many horror stories.[/QUOTE] In my city most of the Gamestops and now-defunct EB Games hires really cute cashier girls. How embarrassing for me because I'm here to nerd-out and buy my videogames and here's this lovely curvy thing with voluptuous wavy and curly hair, gorgeous face and sexy lips selling me my GTA4. It's so awkward for me since it would be the last place I'd think to see a girl like that. Don't even get me started when they look for the disk in their drawers; they just bend over and you see that fucking pear-shaped butt just mooning me....ughhhhhh How many times they've flirted with me when I was caught off-guard. "That'll be $31.50!" *she puts her hand on her hip "OKAY YES MA'AM!" "Hahah." *she sounded embarrassed and looked shy as she blushed, gave me an endearing smile and smirk "Geeze! Let me get the money out, you jerk, think you're hot stuff behind the counter eh?" "I'm just kidding! Hahah.....your wallet looks nice..." *shes grasping at straws at this point We just hit it off and her face was red as a tomato the whole time. When she gave me my receipt she circled her name several times and wrote her number on the back with her marker. I never called her though, I'm too shy and embarrassed
[QUOTE=sHiBaN;33236489]In my city most of the Gamestops and now-defunct EB Games hires really cute cashier girls. How embarrassing for me because I'm here to nerd-out and buy my videogames and here's this lovely curvy thing with voluptuous wavy and curly hair, gorgeous face and sexy lips selling me my GTA4. How many times they've flirted with me when I was caught off-guard. "That'll be $31.50!" *she puts her hand on her hip "OKAY YES MA'AM!" "Hahah." *she sounded embarrassed and looked shy as she blushed, gave me an endearing smile and smirk "Geeze! Let me get the money out, you jerk, think you're hot stuff behind the counter eh?" "I'm just kidding! Hahah.....your wallet looks nice..." *shes grasping at straws at this point We just hit it off and her face was red as a tomato the whole time. When she gave me my receipt she circled her name several times and wrote her number on the back with her marker. I never called her though, I'm too shy and embarrassed[/QUOTE] yeah every gamestop I've gone to there have been fat or ugly dudes so I'm calling your bluff
[QUOTE=Protocol7;33236620]yeah every gamestop I've gone to there have been fat or ugly dudes so I'm calling your bluff[/QUOTE] Hey, to each their own, if you notice fat ugly guys first, I don't mind your tastes. I wouldn't put the effort into sharing this with you guys anyway if it wasn't true, why waste our time? I've been to several Gamestops and EB Games over the past few weeks buying my console exclusives and the rare PC buy. One store had this cute Japanese girl that wouldn't stop trying to sell me more pre-orders, ended up making fun of her too, to much of her co-worker's chagrin, (the guys she works with probably never talked to her). This other one I had to trade-in some old console titles and this brunette just won't leave me alone and always tried to fix store displays around where I was browsing. It's just awkward haha. Maybe I'm just an introvert but I'd rather meet girls when I'm at the ready. Then again I should have been in any situation. But last place I'd thought I would be comfortable was at a nerdy game store. :P
At bestbuy we barely change the settings at all half the time we don't. We literally put the tv together plug it in and leave it. At most we may change it to the brighter settings since the store is bright as shit. Got my bestbuy blue shirt. No longer in "training mode"!
I don't work in retail but I work in a pub/restaurant thing by the sea nearby where I live. I only clean up the kitchen and wash the dishes. One time though I was going to the pub to get to the store cupboard where I needed to get some supplies and this guy was coming from the other side of the door. So as you do I open the door and he's like "Cherrs big boy" I just stood there like wtf. Cool story :)
[QUOTE=Ven Kaeo;33231704]You're complaining about only working 26 hours a week? Jesus christ. You will never survive a full time job. You can't even handle 5 hour shifts. What is wrong with you.[/QUOTE] Since I have bad knees from a condition that I've had since I was a kid, standing for 4 hours gives me a lot of pain. If I wasn't having to stand the whole time it would be fine.
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