You're a moron. For all you know they were on their lunch break. Legally they cannot help customers on lunch. It's performing a job without being paid.
And you're not going to find any stores that sell the same goods for less. No store is going to take a fucking profit hit like that. Especially when they're already not making money.
[highlight](User was banned for this post ("Flaming, massive arguing" - Orkel))[/highlight]
[QUOTE=Ven Kaeo;33470864]You're a moron. For all you know they were on their lunch break. Legally they cannot help customers on lunch. It's performing a job without being paid.
And you're not going to find any stores that sell the same goods for less. No store is going to take a fucking profit hit like that. Especially when they're already not making money.[/QUOTE]
Okay, so every employee in that store, at that particular moment (~4:30) was on lunch break?
And I didn't go to staples and get the same Linksys router for $20 cheaper that same day? When it WASN'T on sale?
Alright man, if you say so.
Considering the Manager checked you out after finishing up with a tech support call, obviously he was not. The other two might have been.
You sound like a whiny git, you know that? You had a bad customer service experience so you fucking push that image on EVERY store within a company.
Yes. There are going to be bad apples. But there are over 4,500 RadioShacks in the united states. They are not all bad. Even if all 8 of your bad experiences were at different stores that's 0.1% of the stores in the nation.
You going to tell me that 0.1 = 100?
[QUOTE=Ven Kaeo;33470919]Considering the Manager checked you out after finishing up with a tech support call, obviously he was not. The other two might have been.
You sound like a whiny git, you know that? You had a bad customer service experience so you fucking push that image on EVERY store within a company.
Yes. There are going to be bad apples. But there are over 4,500 RadioShacks in the united states. They are not all bad. Even if all 8 of your bad experiences were at different stores that's 0.1% of the stores in the nation.
You going to tell me that 0.1 = 100?[/QUOTE]
I'm going to tell you that out of all of my experiences in a radioshack, none were positive.
Generally, that speaks volumes for a company.
And you don't leave 4 people in line over a 15 minute tech support call when you have two other employees in the store sitting on their asses. Either you call the person back later/tell them to call later, or you get one of them to ring people up.
Basic retail logic.
On top of that, when I called the regional manager to complain, he acted much the same as you are now.
1- You have 8 experiences, RadioShack has 4500+ stores. RadioShack wins, your shitty consumer logic does not.
2- No it really does not. It speaks volumes for the people working at those stores.
3- A lunch break cannot be for any less than 30 minutes, and the employee can not work during their break. It is unlawful for a place of employment to in any way make an employee do work while on lunch break, as well as unlawful for the employee to DO work on their lunch break. Federal law.
4- That's because the Regional Manager isn't an idiot and he's probably tired of dealing with consumers with absolutely no working experience like you who think the idiom "The customer is always right" is fucking truth incarnate carved in the finest granite.
You've obviously never held a job. How about you just leave now, since obviously your only purpose in posting here was to be a prat.
now i don't want a job
anyone have any nice stories
No. You will be forced to deal with people like 1/4 Life every day if you work retail.
Get a job in labour or in an office. Really anything besides a customer service environment.
So, it's okay to leave 4 customers in line because a previous customer can't hook up her stereo, without so much as a word, while 2 others sit in the store watching football and eating pizza?
You're the reason I don't shop at Radioshack anymore.
[highlight](User was banned for this post ("Take the arguing elsewhere" - Orkel))[/highlight]
And people like you are the reason I've lost faith in humanity.
What the FUCK don't you understand about it being [i]against the law[/i] for employees to work on break? Are you that dense?
Once they clock out [i]they must remain on break until 30 minutes have passed.[/i] It's a fucking [b]Federal[/b] law.
Who the fuck died and made you king of the world that determines how they should take their lunch breaks? If they want to take them eating pizza and watching football that's their fucking choice. Personally I wouldn't take my break on the sales floor but that isn't [i]your[/i] call.
Sure. The manager could have handled it better. He could have asked for your patience. But a lot of people can't handle stress like that well. It's called being human. Just because you had some bad experiences does [i]not[/i] make the entire company shit. Thinking so just makes you a moron.
[QUOTE=Ven Kaeo;33471139]And people like you are the reason I've lost faith in humanity.
What the FUCK don't you understand about it being [I]against the law[/I] for employees to work on break? Are you that dense?
Once they clock out [I]they must remain on break until 30 minutes have passed.[/I] It's a fucking [B]Federal[/B] law.
Who the fuck died and made you king of the world that determines how they should take their lunch breaks? If they want to take them eating pizza and watching football that's their fucking choice. Personally I wouldn't take my break on the sales floor but that isn't [I]your[/I] call.
Sure. The manager could have handled it better. He could have asked for your patience. But a lot of people can't handle stress like that well. It's called being human. Just because you had some bad experiences does [I]not[/I] make the entire company shit. Thinking so just makes you a moron.[/QUOTE]
Let's remove the two other employees.
Is it OKAY to leave 4 customers in line for 15+ minutes because a previous customer called in asking how to set up her stereo?
I'm saying 15+ because I left before he could finish the phone call, and I'm not the only one who did.
First come, first serve. You came in after the other woman called, you wait your god damn turn. Your attitude of entitlement is bullshit. You are not special. You are not a flower or a ray of sunshine. That woman's time is just as important as yours.
Just because she isn't there in person does not discount her from her place in 'line'. You wouldn't cut in line at an amusement park, would you? No. You would not.
And if you would then you're even more of a terrible fucking person.
[QUOTE=Ven Kaeo;33471186]First come, first serve. You came in after the other woman called, you wait your god damn turn. Your attitude of entitlement is bullshit. You are not special. You are not a flower or a ray of sunshine. That woman's time is just as important as yours.
Just because she isn't there in person does not discount her from her place in 'line'. You wouldn't cut in line at an amusement park, would you? No. You would not.
And if you would then you're even more of a terrible fucking person.[/QUOTE]
We were in line when she called; she took preference. He made her hold for the guy he was ringing up, and then proceeded to deal with her problems while 4 people including myself waited in line.
Calm down a little, you seem VERY angry over something as simple as someone complaining about their experiences at a retail store you work at.
That's the manager's call, then. Just because he's bad at multitasking doesn't make him a fucking demon.
If he'd have told her to wait and finished with you guys, then someone HER feelings would have gotten trodden on like yours. "Oh how dare he put me on hold I should take priority I AM MORE IMPORTANT."
[QUOTE=Ven Kaeo;33471229]
If he'd have told her to wait and finished with you guys, then someone HER feelings would have gotten trodden on like yours. "Oh how dare he put me on hold I should take priority I AM MORE IMPORTANT."[/QUOTE]
Oh well?
Here's some retail logic; she's already a sale. The 4 potential sales that are directly in front of you take preference. If she can't hold for a tech support call, then she can return it. You'll gain more money and better word of mouth that way.
And none of this was the manager's call. It was a manager and an employee that were watching football; the person ringing people up was another employee of the store. I called the manager of that store the next day, and he probably cared less about it than you do. The regional manager wasn't any help either, in fact, he seemed fairly irate about it and just wanted me gone.
You don't know that she's already a sale. She could have bought it elsewhere and might have come into the store to get something the other store didn't give her to make it work.
Even if she was already a sale, she's also a potential return. She is just as goddamn important as you or anyone else. It all depends on what's being bought and returned.
Stereo systems are expensive. The cheapest one we have is $100. That's a hefty return, even for a high volume store. Chances are, people waiting in line have small things that they needed and knew they needed when they walked in, not a 'sale' but a tender. One $100+ return is more important than 4 small tenders.
You don't have any inkling of how a retail environment works. You've obviously not held a retail job. Stop fucking pretending you know what you're talking about.
[QUOTE=Ven Kaeo;33471258]You don't know that she's already a sale. She could have bought it elsewhere and might have come into the store to get something the other store didn't give her to make it work.
Even if she was already a sale, she's also a potential return. She is just as goddamn important as you or anyone else. It all depends on what's being bought and returned.
Stereo systems are expensive. The cheapest one we have is $100. That's a hefty return, even for a high volume store. Chances are, people waiting in line have small things that they needed and knew they needed when they walked in, not a 'sale' but a tender. One $100+ return is more important than 4 small tenders.
You don't have any inkling of how a retail environment works. You've obviously not held a retail job. Stop fucking pretending you know what you're talking about.[/QUOTE]
You're right that I've never held a retail job, but that doesn't change anything. A stereo return is very little money lost compared to a router purchase ($150), and a TV purchase (Guy behind me), and whatever else the other two were going to get. ESPECIALLY if radioshack gets as little per purchase as you say it does.
Regardless of money, you don't do that to a customer. It's basic business practice, which is why no other electronic store treats their customers like that.
You haven't had a retail job, I have. You know what my average customer satisfaction score is? 87%. That's goddamn good. So I'm obviously doing something right.
Stereos have a higher markup than televisions and routers. That television would have made the store $2, your router would have made the store $15, her stereo made the store around $30. The sales associate lost $15 but retained $30, that is a net profit.
And quit fucking going back and forth. First you talk about customers like they're cattle made for sales then you go on about 'not treating customers like that'.
[QUOTE=Ven Kaeo;33471316]You haven't had a retail job, I have. You know what my average customer satisfaction score is? 87%. That's goddamn good. So I'm obviously doing something right.
Stereos have a higher markup than televisions and routers. That television would have made the store $2, your router would have made the store $15, her stereo made the store around $30. The sales associate lost $15 but retained $30, that is a net profit.
And quit fucking going back and forth. First you talk about customers like they're cattle made for sales then you go on about 'not treating customers like that'.[/QUOTE]
There's two different ways of explaining something. Logical (Pure sales potential) and morally (Customer Satisfaction).
Strange that the sales potential is more important to you; oh well. That's why I don't shop radioshack.
[QUOTE=Ven Kaeo;32276514]So I figured FP needs a thread where the retail workers share their tales of assholes, idiots, and just plain stupid customers.
I will share first. I work at a Radioshack surrounded by low income homes and tons of bus stops. My best story is of a man who came in asking for an ereader that HAD been on sale 2 weeks prior (our sales end every week on Saturdays). He had been on vacation in NYC for a week and had the sale flyer from two weeks ago when the ereader had been on sale for $150 (normally $170). He demanded I give him the sale price. I took him to the ereader showed him the price tag, and said to him very apologetically "I'm sorry sir but we only change prices if the item is incorrectly priced on our shelves." He stares at the item then at me and screams "WELL THEN FUCK YOU AND FUCK YOUR TABLET" before storming out past two elderly women who by this point looked very confused and afraid. Just before slamming our door he turns around, jabs a credit card in my direction (a radioshack credit card) and yells "IF I DIDNT OWE YOU FUCKERS MONEY I'D SHOVE THIS THING UP YOUR ASS YOU PIECE IF SHIT" and left.
Your turn :v:[/QUOTE]
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[QUOTE=1/4 Life;33471351]There's two different ways of explaining something. Logical (Pure sales potential) and morally (Customer Satisfaction).
Strange that the sales potential is more important to you; oh well. That's why I don't shop radioshack.[/QUOTE]
I'm arguing your posts in the same manner you made them. You make a plea against sales potential, I make an argument for it. You make a plea against customer satisfaction, I make an argument for it. It's called debating.
A mixture of both is more important to me. But I also abide by my company's rules and regulations. I try my hardest to make sure customers are happy but I'm not about to put my job on the line for anyone's satisfaction. Nor am I going to go out of my way to help someone who's already being a douchebag.
[editline]27th November 2011[/editline]
[QUOTE=Ghost111;33471355][IMG]http://myfacewhen.com/images/43.jpg[/IMG][/QUOTE]
IDGI
[QUOTE=Ven Kaeo;33471385]I'm arguing your posts in the same manner you made them. You make a plea against sales potential, I make an argument for it. You make a plea against customer satisfaction, I make an argument for it. It's called debating.
A mixture of both is more important to me. But I also abide by my company's rules and regulations. I try my hardest to make sure customers are happy but I'm not about to put my job on the line for anyone's satisfaction. Nor am I going to go out of my way to help someone who's already being a douchebag.
[editline]27th November 2011[/editline]
IDGI[/QUOTE]
I don't see how calmly walking out of a store instead of continuing to wait for someone is being a douchebag. It's fairly obvious that you've got some kind of superiority complex toward consumers, so there's really no point in arguing anymore. I'm just gonna stop posting.
[QUOTE=1/4 Life;33471407]I don't see how calmly walking out of a store instead of continuing to wait for someone is being a douchebag. It's fairly obvious that you've got some kind of superiority complex toward consumers, so there's really no point in arguing anymore. I'm just gonna stop posting.[/QUOTE]
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Did I call you a douchebag? No I did not.
I don't have any 'superiority complex'. Consumers are people too. What I DON'T like is consumers who treat retail workers like shit just because they can't have their way, and people who are unfair to a large group because of their interactions with a small number of the group.
[QUOTE=JeanLuc761;33468954]Well that's not fair. That particular store might have been a hellhole, but that doesn't mean the majority of them are that way. I've never had a problem with my local Radioshack.
Hell, that's the same logic that's given Gamestop such a bad rap.[/QUOTE]
Radioshack's are actually kinda nice because in my experience, there isn't usually a tech-illiterate meathead sitting behind that weird circle counter in the middle of the store. They usually know what the fuck they're talking about. Would definitely shop there over Best Buy or any other shitty place.
[QUOTE=FFStudios;33471533]Radioshack's are actually kinda nice because in my experience, there isn't usually a tech-illiterate meathead sitting behind that weird circle counter in the middle of the store. They usually know what the fuck they're talking about. Would definitely shop there over Best Buy or any other shitty place.[/QUOTE]
I'll second that actually.
No bad experiences in Best Buy (Unless you count credit card offers), but it's just not a great store.
1/4 Life, go away. You just got done saying how much RadioShack sucks and how you'd never shop there again and bitching so much. You cannot do a 180 and say "Oh yeah I'll second that Radioshack > Best Buy"
@FFStudios, thank you.
[QUOTE=Ven Kaeo;33471567]1/4 Life, go away. You just got done saying how much RadioShack sucks and how you'd never shop there again and bitching so much. You cannot do a 180 and say "Oh yeah I'll second that Radioshack > Best Buy"
@FFStudios, thank you.[/QUOTE]
That first part is true, but I'm more than allowed to say that I dislike something else more, am I not?
Take it as a compliment. You don't work for the bottom.
Anything from you at this point is an insult.
[QUOTE=1/4 Life;33471551]I'll second that actually.
No bad experiences in Best Buy (Unless you count credit card offers), but it's just not a great store.[/QUOTE]
What makes Best Buy not a great store? I go into places like Staples and Radioshack and see small selection with uncompetitive prices. Best Buy has more shit than all the other electronics stores combined and their prices are the same or better. On the chance Best Buy IS selling something and its more expensive than another store, they price match. Also everyone I work with is very knowledgeable about their department.
1- Best Buy's prices are not actually better. On more occasions than I can count, our prices have been lower
2- Best Buy's employees really don't give a shit about you, and will attempt to upsell you or give you something you don't need, because they work in a more competitive/commission based environment
3- Best Buy employees are forced to shove credit card applications and other useless drivel down your throat and if they don't they get fired without notice (Mostly the company but that's still shitty)
4- Best Buy's selection is only broader than RadioShack's because they have huge fucking stores. Compared to the size of our stores, our selection is actually larger on a ratio basis. On average stores have over 4,000 different items crammed into ~2,000 square feet, compared to BB's 15,000ish items in an on average 32,000 square foot store.
5- If a store has to offer price matching its' because their prices aren't the lowest and they know it.
6- From my experience RadioShack employees are more knowledgeable about more things than Best Buy employees. Not to mention we have one section to our store and we all know it, compared to Best Buy's multiple sections with employees who are like "Uhhh hur well I dunno I'm actually from ass kissing and this here is butt licking let me get Bob he works in this area"
7- Geek Squad is by far the worst, most terrible business venture I have ever seen. They put more emphasis on selling useless shit to the customer than fixing their problem. I had a man come into our store once to get help with his DVD/VHS combo player that Best Buy 'fixed' for $180, and it still didn't work.
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