• Working Retail: Stories of the Underpaid
    1,544 replies, posted
[QUOTE=W00tbeer1;33790290]Just a tip for when you're at a drive thru: When the server says "Just give me one second please" don't be that guy to wait exactly 1 second and say "Okay your second is up are you ready?" or something along those lines. I get that so many times and it's not even funny it's just completely annoying and obnoxious just sit there and wait. The person probably has to deal with so much shit, just don't say it trust me.[/QUOTE] That's like at the end of the night when I'm sweeping the floor, you get at least 400 people come in and say, "You missed a spot HAHA!" Next is when someone comes in and says, "Working hard or hardly working?" or even better, "Give this man a raise!" Shut the fuck up, seriously. You know I have a shitty job, and you saying these stupid ass things isn't helping my terrible job, and you only make me want to smash your goddamn teeth in.
[QUOTE=CrispexOps;33790793]That's like at the end of the night when I'm sweeping the floor, you get at least 400 people come in and say, "You missed a spot HAHA!" Next is when someone comes in and says, "Working hard or hardly working?" or even better, "Give this man a raise!" Shut the fuck up, seriously. You know I have a shitty job, and you saying these stupid ass things isn't helping my terrible job, and you only make me want to smash your goddamn teeth in.[/QUOTE] I can tolerate all of those phrases, but there is one comment that makes me genuinely consider flipping my shit...when a customer sees that you aren't working on something at that exact second and plops their merchandise down on the counter and says something along the lines of "Instead of just standing around, how about you earn your pay." Or any variant of "You look lazy, take care of me." I swear to god, I wouldn't even mind getting fired. Fuck anyone who says that.
[QUOTE=JeanLuc761;33791119]I can tolerate all of those phrases, but there is one comment that makes me genuinely consider flipping my shit...when a customer sees that you aren't working on something at that exact second and plops their merchandise down on the counter and says something along the lines of "Instead of just standing around, how about you earn your pay." Or any variant of "You look lazy, take care of me." I swear to god, I wouldn't even mind getting fired. Fuck anyone who says that.[/QUOTE] Nothing is worse than when you're on break, we've got a bench outside that we all sit on and have a smoke when we're not working, you get so many dirty looks and you get people saying, "So nice you're getting paid to sit around."
[QUOTE=CrispexOps;33791225]Nothing is worse than when you're on break, we've got a bench outside that we all sit on and have a smoke when we're not working, you get so many dirty looks and you get people saying, "So nice you're getting paid to sit around."[/QUOTE] As far as I'm concerned, I should be able to give those scum a verbal thrashing. No swears necessary, just a "I'm on break. How DARE you judge me based on [U]nothing[/U]?"
Old Customer in a Store-Owned electric scooter at checkout, bag their items and ask if they want help out telling them it's no trouble, they refuse. They continue to drive the scooter out of the store (in store use only plastered all over the damn thing) into a fucking blizzard.
[QUOTE=Keegs;33791437]Old Customer in a Store-Owned electric scooter at checkout, bag their items and ask if they want help out telling them it's no trouble, they refuse. They continue to drive the scooter out of the store (in store use only plastered all over the damn thing) into a fucking blizzard.[/QUOTE] Oh God, that reminds me of the other day, this old guy drives into a handicapped parking spot, gets out of the car, walking normal and everything, then he goes to his trunk, pulls out a dissembled Rascal scooter. I thought, "Ok, he's probably got his wife in the car waiting for him to put it together." He assembles it, kneeled down, then CLIMBS ONTO IT, and takes off into the store. He grabs a cart, controlling the scooter with one hand pulling the cart with the other.
I used to work at Sears in the electronics department and I had my share of annoyances. First of all, the customers at Sears usually all share one characteristic: they're old and angry. My favorite customer was an old man who came into the store and immediately approached me with a furious look in his eye. He tells me that he bought an LCD TV from our store a couple days ago and he didn't receive all of the parts that were supposed to be in the box. He then proceeds to open up the manual for the TV that he brought with him and opens up to a page with a large bold heading at the top that says "Additional Accessories" and begins pointing at a picture of an SD card and starts telling me "that square thing" didn't come in the box. I then smile and tell him what an SD card is and how it was not supposed to come with the TV, it is a separate accessory that you can buy to view photos on your TV. He then starts yelling at me and says he wants to talk to a manager. At this point I was so relieved I was sick of dealing with him so I call my manager over and my manager says almost word for word to him exactly what I said and the customer then becomes content and leaves. My manager is probably in his late 40's/early 50's which leads me to believe that a lot of older people just don't trust young people and will only listen if someone older tells them it. Oh and Sears training is terrible. You spend about 10 hours on the computer doing boring online training and they say they will train you live on the floor after that but instead they said they were going to "throw me to the wolves." They then get mad at me when I have no idea how to do credit card applications, returns, etc. There's no way that working at any other retail store could be worse than working at Sears.
Surprisingly, people are actually decent at my grocery store. Sure, I have the very rare grumpy-ass person, or someone who tries to get fussy about something, but I've never been yelled at or verbally abused. I just apologize for any trouble, and remain calm and polite through the whole thing. It works wonders. Of course, I have to work on Christmas Eve, so let's see if that holds true.
[QUOTE=Dack Jagnells;33791878]I used to work at Sears in the electronics department and I had my share of annoyances. First of all, the customers at Sears usually all share one characteristic: they're old and angry. My favorite customer was an old man who came into the store and immediately approached me with a furious look in his eye. He tells me that he bought an LCD TV from our store a couple days ago and he didn't receive all of the parts that were supposed to be in the box. He then proceeds to open up the manual for the TV that he brought with him and opens up to a page with a large bold heading at the top that says "Additional Accessories" and begins pointing at a picture of an SD card and starts telling me "that square thing" didn't come in the box. I then smile and tell him what an SD card is and how it was not supposed to come with the TV, it is a separate accessory that you can buy to view photos on your TV. He then starts yelling at me and says he wants to talk to a manager. At this point I was so relieved I was sick of dealing with him so I call my manager over and my manager says almost word for word to him exactly what I said and the customer then becomes content and leaves. My manager is probably in his late 40's/early 50's which leads me to believe that a lot of older people just don't trust young people and will only listen if someone older tells them it. Oh and Sears training is terrible. You spend about 10 hours on the computer doing boring online training and they say they will train you live on the floor after that but instead they said they were going to "throw me to the wolves." They then get mad at me when I have no idea how to do credit card applications, returns, etc. There's no way that working at any other retail store could be worse than working at Sears.[/QUOTE] As a cashier the first thing they taught me at my Sears Store was credit card apps, They wanted between 5-10 a day depending on your hours. It got to the fucking point where every had one or got declined or so many times they don't bother. Pain in the ass.
[QUOTE=CubeManv2;33792198]As a cashier the first thing they taught me at my Sears Store was credit card apps, They wanted between 5-10 a day depending on your hours. It got to the fucking point where every had one or got declined or so many times they don't bother. Pain in the ass.[/QUOTE] I worked there for 6 months. I didn't process one credit card app. Everyone who wanted them already had them and even though there was a quota of them we had none of the sales associates paid any attention to them.
It was so fucking racist too, my manager literally said go after the minoritys (mexicans) they bearly know what your saying but once you say 15$ off when you sign up or credit card they instantly want it
[QUOTE=CubeManv2;33792362]It was so fucking racist too, my manager literally said go after the minoritys (mexicans) they bearly know what your saying but once you say 15$ off when you sign up or credit card they instantly want it[/QUOTE] That's hilarious. I live in a town that's like 60% hispanic so that would be most of our customers so I never heard anything like that. Plus my manager was hispanic.
[QUOTE=Pilk;33788799]It's pretty cool. 30 minute commute is not much in Melbourne though... it takes me about 45 minutes to get to work. [editline]19th December 2011[/editline] Even though I live like a 10-15 minute drive away. Stupid public transport.[/QUOTE] Seriously? I live in Melbourne (inner city, pretty much) and get to school (20 minute car ride) in ten.
[QUOTE=Pilk;33786975]Museums don't get busy before Christmas... so work is really boring right now. School holidays start here soon though. What.[/QUOTE] Yeah. Tiny sub-store (if you can call it that, I suppose) that hardly gets any customers. One of the regulars who works down there, they only let one person work there a day, brought an aero bed, and set it up in the back room so he could sleep all day.
[QUOTE=CubeManv2;33792362]It was so fucking racist too, my manager literally said go after the minoritys (mexicans) they bearly know what your saying but once you say 15$ off when you sign up or credit card they instantly want it[/QUOTE] Not racist. Business technique.
So the woman whom I have previously complained about came in, asked for a flat of budweiser and then proceeds to start pulling stuff off the rack for herself. I say hold on I'll get you a flat of that beer. [B]I open the back door to the fridge, pull out a flat of the beer[/B]. She then stares at me for a good few moments touching the beer I just pulled out. Then asks me if this beer is as cold as the beer in the fridge rack despite it coming from the same source that she was about to grab. After another five minute argument about where the beer is stored, she takes 2/3rds of the beer off the flat, puts it on the floor (24 cans to a flat, and it comes in 8 packs, so I'm not sure why she asked for a flat in the first place). And moves to the counter with her single 8 pack. I give her her total, she puts her chip-card in the machine, she proceeds to put in her pin, [B]then stops before hitting the final "OK" and asks if she can cancel this and get another one.[/B] [B]We then repeat the process, get to her entering her pin [U]AND SHE CHANGES HER MIND AGAIN[/U][/B]. "Can I get another one?" Pretty much it took half an hour to sell this woman 24 cans of budweiser.
[QUOTE=CrispexOps;33791562]Oh God, that reminds me of the other day, this old guy drives into a handicapped parking spot, gets out of the car, walking normal and everything, then he goes to his trunk, pulls out a dissembled Rascal scooter. I thought, "Ok, he's probably got his wife in the car waiting for him to put it together." He assembles it, kneeled down, then CLIMBS ONTO IT, and takes off into the store. He grabs a cart, controlling the scooter with one hand pulling the cart with the other.[/QUOTE] Sorry but some people in scooters can actually walk short distances. There's nothing unusual about this story. [QUOTE=WubWubWompWomp;33792710]Seriously? I live in Melbourne (inner city, pretty much) and get to school (20 minute car ride) in ten.[/QUOTE] It's complicated since I live inner city too but I'm not near any train lines. but a 45 minute commute would probably be close to the average for most people who work in the city. [QUOTE=Nlogax;33792977]Yeah. Tiny sub-store (if you can call it that, I suppose) that hardly gets any customers. One of the regulars who works down there, they only let one person work there a day, brought an aero bed, and set it up in the back room so he could sleep all day.[/QUOTE] I understood what you said as "some customer brought his bed in one day" but I guess it makes sense an employee did, hah.
Starting to get the grumpy last minute rush customers at where I work now, yay Christmas.
[QUOTE=Juggz;33795383]Starting to get the grumpy last minute rush customers at where I work now, yay Christmas.[/QUOTE] Yeah, it's hell week. I've got a 1:30-11:30 shift tonight, followed by a 7:00am-4pm shift tomorrow. I'm not in the mood for dealing with customer's bullshit.
[QUOTE=SEKCobra;33731794]I don't work retail, want me to tell you how much mine is?[/QUOTE] no
Coming into work today... there was a mass layoff on Friday. It's quiet. :smith:
A woman came in with a BC Liquor (government store) bag. Since I work in a non-government liquor store this usually means they've come in to complain about the price of something. But not today! She pulled out a bottle from the bag and wanted to return it without a receipt. Knowing there is a price difference between my store and the government stores, I began to get really suspicious. In the end she didn't get her refund.
[QUOTE=pajarojamal;33603589]that reminded me of this [media]http://www.youtube.com/watch?v=LyxCX4Kmkro[/media][/QUOTE] his fucking clothes magically disappeared when he was wrestling the blanket and he tried to shove a hair brush up his ass while wearing underpants this guy must REALLY work retail
[QUOTE=Protocol7;33796830]Coming into work today... there was a mass layoff on Friday. It's quiet. :smith:[/QUOTE] They didn't need to lay people off where I work, people end up quiting of their own accord.
Even worse, I had to leave work early today to have my dog put down. :smith:
Had some lady complain to the manager about me for being rude to her. She came into the store with a $60 sweater that she had purchased a few days ago, and wanted to return it. As I was returning it I noticed that she used a coupon when she originally bought it, and could only refund her what she paid for it ($48.87 or something). She was furious and demanded she receive a full refund and that "I wasn't being fair." Her daughter then joined up with her, and starting firing off shit like "you don't know what you're doing, you need to make this right" and stuff. So I call my manager out to come deal with the situation and she gives them a full refund. She then called me into the office the next day to tell me that I didn't handle the situation as I should have, when I was clearly taught to not give them more money than they originally paid for. What the fuck is wrong with these people.
My mom works at Wal-Mart, and her stories have let me know that you people, the retail people, are the second-best people in the world. You guys are awesome. Oh, and have fun on Christmas eve.
[QUOTE=TheFishyG;33807643] Oh, and have fun on Christmas eve.[/QUOTE] I don't even want to think about that right now :suicide:
So who else has to put up with people who you barely know yet when they go to where you work at they assume the two of you are "buds" and you're expected to give them free shit. It awful for me because my older brother is practically a celebrity in my town (he practically carried his high school basketball team to states) so I get a lot of the druggies/faggoty people my brother used to hang out with come up to me and say "hey man you got me right"? All my hated and wrath
[QUOTE=TheFishyG;33807643]My mom works at Wal-Mart, and her stories have let me know that you people, the retail people, are the second-best people in the world. You guys are awesome. Oh, and have fun on Christmas eve.[/QUOTE] Who are the first best?
Sorry, you need to Log In to post a reply to this thread.