Be polite to the customer service people, seriously. - General

Who actually calls customer support anyway?

[QUOTE=Bone Thugz;28900829]I hate it when my dad talks to customer service people. It always ends up with him with an angry tone because he's just one of those people.[/QUOTE] This, but my mother does this too. [editline]30th March 2011[/editline] [QUOTE=Marnetmar;28902350]Who actually calls customer support anyway?[/QUOTE] Xbox wouldn't allow me to cancel my live subscription manually on the internet. It says that I needed to contact customer's service.

I'm always respectful and courteous when speaking to customer support. I know that even if the system completely fucking sucks and shit has just hit the fan that it's not the fault of the person I end up talking to, so venting on them is entirely pointless.

When I forgot my PSN password, I called up Sony, I patiently waited through the holds, and then there was a white guy on the phone, he was awesome. I said Thank you when we finished and he said they would email me a new password in the sometime in the next three days, they sent it the next day. That guy was awesome.

[QUOTE=Kamaitachi;28902178]Apparently the OP has never worked in customer support. Trust me, Customer support dudes find people getting angry and racist and shit fucking hilarious, I've got a mate who works in customer support and everytime he gets a really racist/aggresive client he casually rips the pish out of them but does it in a way that he can't really be identified as insulting them, mearly returning the insults, it's god damn hilarious some of the stuff you hear about on the phone. :P[/QUOTE] It's funny the first while when you're in the mood for it, after that it's really horrible. [QUOTE=CjienX;28902307]I'll be nice to them once they start being competent.[/QUOTE] So shouting at the guy who has no control over the training or support he recieves is going to help yeah? [QUOTE=haloguy234;28902246]I want to work in customer support for the sole purpose of fucking with as many tech illiterates as possible. "My internet isn't working." "Oh just turn up the internet knob."[/QUOTE] Sometimes this is hilarious, but a lot of the time it backfires because those people are the same people who genuinely think you just need to flip a "fix internet" switch when it's rarely the case in reality, and in turn they get more agitated and pissed off at you. [QUOTE=Marnetmar;28902350]Who actually calls customer support anyway?[/QUOTE] It really depends what company you're dealing with, with Virgin Media it's practically unavoidable that you'll need to call them at some point.

Being polite to customer service will let them be more inclined to bend the rules for you. Got tons of free stuff from Sprint from doing this.

I'm always nice to customer service. I always use proper grammar, use please and thank you, and do what they ask without complaint. Get's shit done quicker.

I have Virgin Cable and one day, for some reason, the ethernet ports on the provided router (which has the modem integrated) just stopped working and the wi-fi reset itself to a congested channel that was impossible to connect to (large flat complex). I call Virgin up to try get assistance and get through to wherever their call centre is located and I explain the problem as best I can and I get told that it is important that I clear my browser cookies and untick work offline because otherwise "not connect", they also go on to ask obscure questions regarding wireless when I have already explained that I am connected via cat5 ethernet which they don't appear to understand - I comply with all their obscure instructions just to satisfy them and they never once ask what the router is doing despite my explaining to them beforehand. I give up, thank them for their wonderful assistance in a sarcastic tone that they probably did not detect, and leave it 2-3 days and voila the ethernet ports magically start working again. Must have been a borked firmware upgrade rollout... Either way, next time anything goes wrong - I'm sure gonna clear my fucking cookies.

Thanking them won't make them learn english.

Because that was really the case to begin with.

I worked in an electronics manufacturing plant on various assembly lines last summer and I now appreciate annoying packaging because I know that someone with finely tuned dexterity and skills boxed that shit up in like 2 seconds e: unless, of course, it was packaged by a machine (which also requires maintenance and overseeing by someone with motherfucking eagle eyes) [editline]30th March 2011[/editline] Moral of the post: know that some measure of effort goes into everything produced by someone's job

ok yeah this is the fourth thread like this in the last three months

I am always nice. The only time i was pissed is when a guy from madcatz about my tritton headset that needed a new mic attachment and acted like I was an idiot and didn't even leave an account of me. I waited three months and called back. The other guy was nice, and apologized about the situation. I got the mic piece in five days.

I've gotten into some nice conversations with Customer Support before, I even talked about football (soccer) to one of them from India while I was waiting for a Windows Service pack to install correctly, they're very nice people when it comes down to it

I generally say "You've been very helpful, thank you. Have a great day" [if they made an effort/did more than read a script]

Well, they've been most likely dealing with douches prank-calling them all day so it's a good idea to thank them anyway.

What a dumb OP, seriously.

[QUOTE=l33tkill;28900710]They really do go through a lot of shit. My cousin worked part time for customer support (Wal-Mart), and he fucking hated it. He said the prank callers made his job much harder when they started asking ridiculous questions that couldn't really be answered.[/QUOTE] I used to work customer service at a local grocery store, specifically in bottle returns, I absolutely hated that fucking job. Seriously, how does one shit in beer bottle?

I just know I am going to get flamed for this post but what the hell The only group of support people that I have ever worked with that knew their stuff was the Apple Support team. Yes I know its Apple "overpriced hipster computers etc." but every time I have a problem they have fixed it. Like one time my HP printer was acting up and the HP support people were a bunch of idiots reading off the help section of HP's site. However, the Apple support people took the time to work with me to find an answer even though it had hardly anything to do with a my Mac. Sure it took hours, but at least those hours produced results rather than a still broken piece of tech. This same senario has played out the same way so many times I have lost count. I know most people see Apple as the source of all that is wrong with the modern computer but at the very least they have nailed down Customer Support.

[QUOTE=Unusually Usual;28900822]I prefer customer service personal to be from the same nationality before I start being nice.[/QUOTE] good luck finding them most MNCs have located their call-centres to India, or if its in the same country, staffed them full of foreign labour. I have worked at a call centre before. It's horrible. I sit down in the same chair for 12 hours a day, staring at some bland database, answering calls from people who ask confusing questions and think that [b]I AM THE SOLE CAUSE OF ALL THEIR PROBLEMS.[/b] Bitch, I just answer phones.

[quote=unusually usual;28900822]i prefer customer service personal to be from the same nationality before i start being nice.[/quote] WHITE POWER! c

My dad is always shouts at customer service, which results in them hangning up on him. He then rings again, and the cycle repeats until he gets angry enough to break something. Idiot.

My mom purposefully fucks with customer service if it's something they messed up multiple times :v:

I try to show them respect but if they can't speak proper english without a heavy accent then they really should not have that job.

I was talking to someone who called me about an ISP survey or something. I said No Thanks, and I expected him to say goodbye, but then I forgot that they CAN'T hang up under any circumstances. About 10 seconds passed before I squeaked "goodbye" and hung up the phone. Yeah.

I'm too much of a pushover to be mad at customer service so I use my powers of niceness to be polite. Saved me 10 dollars on my computer.

Fuck that, if someone is incompetent, treating me like I don't know where the space is on the keyboard, think that I lie or talk like they have a bunch of dicks in the mouth, I'm not going to be nice because they aren't doing their job correctly. However when someone does their job properly, I am very polite, thank them and wish them a nice day, even if their product or service fucked me up.

I'm only nice, if the service is nice. Bad service? well sorry that puts me in a bad mood.

White guys are best

PC is broken: Run some diagnostics. Make a diagnosis. Check if any parts are broken. Buy new parts if any are broken and replace em. If it's something other than hardware; take it to a computer technician.