Be polite to the customer service people, seriously. - General

[b]butthefuckingiconissupposedtobeatthedesktophowdoigetitback[/b] :smith: It's hard... And I was kind to EA Live Chat people. At least the last two, not perhaps the first one. :3:

I have never yelled, cursed, raised my voice etc at customer service. It's not me, and I barely get angry anyways.

[QUOTE=cathal6606;28916421]Why does tech support even exist when we can just google any problem we might have?[/QUOTE] Good luck activating a new virgin media modem without phoning tech support.

EA support loves me, I have been told twice now I have several comments against my name saying I am a well mannered, nice young man :D they do whatever I ask of them too, it's great

[QUOTE=Unusually Usual;28900822]I prefer customer service personal to be from the same nationality before I start being nice.[/QUOTE] From what I've overheard when my dads been on the phone it doesn't matter what nationality they are he always seems to get stuck with some retard that won't give him some simple information to let him do whatever.

Could you check if you have a microfilter installed?

I don't really have any problem with customer service, it's telemarketers that I hate. They always phone up and start asking away with questions that are absolutely none of their business and do it a really patronising tone that in the end I just mumble fuck you down the phone and hang up.

I always say "Thank you, have a nice day" to customer support guys. But if I get someone I can't understand I ask nicely to speak to someone else. Tech support is frustrating enough without fucking speaking to somoene in the middle east who can't speak English without a really confusing fucking accent. Don't get me wrong I like their accents, just not when I'm trying to do something important.

especially in a food place......

I once called customer support because of my phone if I remember correctly (yes, I used a different phone) A woman with a shaky voice answered. She was so tense the poor woman! I acted like the nicest Joe you'll meet, cracked jokes, got her to laugh, and even though she couldn't help me with the phone, we still had a nice chitchat, and I thanked her for the help. I'm fucking drowning in karma points I swear..

And when postal services come and deliver packages, thank them. Those homies will break your cats neck.

Last customer service I had to talk to was some Middle-Eastern guy from HP that I called requesting a new HDD. I told him at the outset that the HDD had failed the S.M.A.R.T. long test but in order to fully receive the new HDD under warranty, I had to sit on the phone with him for an hour and a half. Shit is painful. On the other hand, I occasionally get guys I can sit back and talk to about cool shit, like games or tech, while they do diagnostics on their side.

[QUOTE=haloguy234;28902246]I want to work in customer support for the sole purpose of fucking with as many tech illiterates as possible. "My internet isn't working." "Oh just turn up the internet knob."[/QUOTE] Be polite to customer service but fuck people who dont know as much about tech as me ok

I am polite to everyone as long as they are polite to me.

I do tech support from a call center and believe it from me, be nice and we'll be nice back. Noone wants to help an asshole. You have no idea how much I want to tell those assholes just to fuck off.

I'll be nice when I can get someone who isn't from India.

I am nice to customer service until I am given the "run around" treatment. Transferred to another department, put on hold for 45 minutes, asked to re-enter my information, then transferred back to the department I started with only to talk to a different representative. Yeah, go fuck yourself. And then they have the balls to ask me if I want to fill a survey. However most customer service reps that i have talked to are helpful and nice. Telemarketers the same way. I ask if they could put me on your "Do not call list" say thank you, and hang up. If they don't listen, then I break out the R. Lee Ermey Soundboard and be a dick.

[QUOTE=haloguy234;28900597]After an average, long day of school you come home and decide to go play your favorite console. [i]Oh no! It's broken![/i] What do you do? Bitch and moan about how you have to call up the totally useless customer support and wade through numerous waiting periods all to be put through to some non-English speaking male or female who you have to constantly ask to repeat what they say to you because you can not understand a single fucking thing they say. In the process of explaining your issue to this person you probably decide to take out some of your pent up anger on them in the form of sighs, grunts, and muffled curse words. After ten minutes and seemingly constant requests for them to repeat what they said to you, you hang up the phone in a fit of relief and anger because the hardest part of the process of fixing your system is over with. Now let's take a look at what that customer support person's day is like. He or she is dealing with assholes like you every day. They probably work full time, too. For eight hours, they have to put up with snooty shits like yourself. You didn't even say thank you to them. I mean, why would you? It [i]is[/i] their job, after all. Why do they deserve a thank you anyway? They didn't even do their job that well at all? Well, probably because they've been talking to dicks and douchebags all day. Next time you find yourself in a situation where you have to contact customer support, [i]for the love of everything you cherish in your life, FUCKING THANK THEM FOR THEIR TIME AS SINCERELY AND POLITELY AS YOU CAN.[/i] A simple "thank you" can totally change how a person feels for the rest of the day. Who knows, you may even save some poor sod from killing himself. Seriously, put yourself in their shoes. Would you like talking to assholes all day? No. You wouldn't.[/QUOTE] because microsoft keeps breaking my fucking xboxes and my fucking shit

I've been dealing with customer support people quite a lot in the past 3 months, and I always try to be polite. Every weekend, I contact Dell support in hopes of purchasing a replacement GPU for my laptop. I speak in a calm voice, I restrict myself from using sophisticated English that would confuse a secondary speaker of the language, and I state exactly what I would like them to do sans the commanding tone. I have repeated this process enough times to be able to walk the customer support "expert" through every step they need to take to fulfill my request. That being said, I have yet to receive service from the customer support staff. The "expert" I talk to usually is either incapable or unwilling to provide the service they are employed for. None of them seem to know anything about computer hardware, and most view "graphics cards" and "blu-ray players" as interchangeable phrases. The one time I spoke with someone who understood what a graphics card was, they had no idea that desktop cards and laptop cards have significant differences. These people have not received proper instruction to fulfill any request that isn't written down in their company FAQ. So, in reponse to the OP: Yes, we should be nice to the customer support representatives. They are underpaid, under-trained, and most likely spend most of the work day being yelled at by customers who share their level of computer knowledge. I would also say that it is important that companies provide ways for a customer to circumvent the customer support representative process. While a majority of customers may want to speak with a person about their issue, some of us know exactly what we require and speaking with an under-trained employee just gets in the way. If Dell offered the part for purchase in an online store, I would have been able to complete the order in a day, and I would have my 3 months back.

I went to return my headphones today, and tried my best to act friendly.

[QUOTE=Sigfig;28955824]I've been dealing with customer support people quite a lot in the past 3 months, and I always try to be polite. Every weekend, I contact Dell support in hopes of purchasing a replacement GPU for my laptop. I speak in a calm voice, I restrict myself from using sophisticated English that would confuse a secondary speaker of the language, and I state exactly what I would like them to do sans the commanding tone. I have repeated this process enough times to be able to walk the customer support "expert" through every step they need to take to fulfill my request. That being said, I have yet to receive service from the customer support staff. The "expert" I talk to usually is either incapable or unwilling to provide the service they are employed for. None of them seem to know anything about computer hardware, and most view "graphics cards" and "blu-ray players" as interchangeable phrases. The one time I spoke with someone who understood what a graphics card was, they had no idea that desktop cards and laptop cards have significant differences. These people have not received proper instruction to fulfill any request that isn't written down in their company FAQ. So, in reponse to the OP: Yes, we should be nice to the customer support representatives. They are underpaid, under-trained, and most likely spend most of the work day being yelled at by customers who share their level of computer knowledge. I would also say that it is important that companies provide ways for a customer to circumvent the customer support representative process. While a majority of customers may want to speak with a person about their issue, some of us know exactly what we require and speaking with an under-trained employee just gets in the way. If Dell offered the part for purchase in an online store, I would have been able to complete the order in a day, and I would have my 3 months back.[/QUOTE] The joy of outsourcing. A lot of companies have their tech support outsourced to another company, who is not specialized in one area of it. So their employees will rarely know the specifics or anything about a product in some cases. The only way to get good support is to get the manufacturer themselves to provide it, and with big companies like Dell, you have no chance of that happening.

calling tech support is so fucking annoying, also when you call comcast tech support this is how it goes: me: hey my internet's not working cuz of etc etc etc and i tried thIS AND STUFF bla bla bla comcast: ok this is what u have 2 do... unplug the cable from the modem. DID U DO IT????????!!!!! me: yea ccomcast: ok wait 30 seconds me: k comcast: replug it!!!!!! me: k comcast: DID IT WORK?!!!?!??????????????????????? me: no comcast: OKAY WE WILL SEND A TECHNICIAN TO DEAL W/ IT

[QUOTE=STeel;28900853]I'm always polite to the customer service people. Even if it's their job to help, they don't owe me shit and it's certainly not their fault something on my side might be broken, and it's very nice of them to help me. But being polite is just the way I'm used to be, I'm even polite when annoying phone advertisers call me up and start trying to convince me to buy their product after 5 times when I told them "no" in nice ways; I just keep on trying to explain them "No thanks, I am most clearly not interested in this thing".[/QUOTE] Same with me. Unless its a machine telemarketer. Then I literally fucking explode. They (the people who run these foul abominations) actually do sometimes listen to the things people say to the machines.

[QUOTE=haloguy234;28900597]After an average, long day of school you come home and decide to go play your favorite console. [i]Oh no! It's broken![/i] What do you do? Bitch and moan about how you have to call up the totally useless customer support and wade through numerous waiting periods all to be put through to some non-English speaking male or female who you have to constantly ask to repeat what they say to you because you can not understand a single fucking thing they say. In the process of explaining your issue to this person you probably decide to take out some of your pent up anger on them in the form of sighs, grunts, and muffled curse words. After ten minutes and seemingly constant requests for them to repeat what they said to you, you hang up the phone in a fit of relief and anger because the hardest part of the process of fixing your system is over with. Now let's take a look at what that customer support person's day is like. He or she is dealing with assholes like you every day. They probably work full time, too. For eight hours, they have to put up with snooty shits like yourself. You didn't even say thank you to them. I mean, why would you? It [i]is[/i] their job, after all. Why do they deserve a thank you anyway? They didn't even do their job that well at all? Well, probably because they've been talking to dicks and douchebags all day. Next time you find yourself in a situation where you have to contact customer support, [i]for the love of everything you cherish in your life, FUCKING THANK THEM FOR THEIR TIME AS SINCERELY AND POLITELY AS YOU CAN.[/i] A simple "thank you" can totally change how a person feels for the rest of the day. Who knows, you may even save some poor sod from killing himself. Seriously, put yourself in their shoes. Would you like talking to assholes all day? No. You wouldn't.[/QUOTE] Totally agree with you, I work in customer services and if something is wrong or the customer doesn't like something then they blame us immediately and act as though everything is our fault when it's not. They even take it our on us when they're not having a good day or put the blame on to us if their day is shitty. I once had a customer saying it wouldn't hurt to smile even though I was very polite to her and her husband and got something they couldn't find and rather than saying thank you she said I should smile. Customers and clients never seem to get it into their thick skulls that we are normal people too and sometimes it would be nice if we were treated with a little bit of respect or someone taking a second to wonder how our day actually has been and wonder if there is a deeper reason as to why we don't smile the whole time we're at work.

[QUOTE=haloguy234;28900597]After an average, long day of school you come home and decide to go play your favorite console. [i]Oh no! It's broken![/i] What do you do? Bitch and moan about how you have to call up the totally useless customer support and wade through numerous waiting periods all to be put through to some non-English speaking male or female who you have to constantly ask to repeat what they say to you because you can not understand a single fucking thing they say. In the process of explaining your issue to this person you probably decide to take out some of your pent up anger on them in the form of sighs, grunts, and muffled curse words. After ten minutes and seemingly constant requests for them to repeat what they said to you, you hang up the phone in a fit of relief and anger because the hardest part of the process of fixing your system is over with. Now let's take a look at what that customer support person's day is like. He or she is dealing with assholes like you every day. They probably work full time, too. For eight hours, they have to put up with snooty shits like yourself. You didn't even say thank you to them. I mean, why would you? It [i]is[/i] their job, after all. Why do they deserve a thank you anyway? They didn't even do their job that well at all? Well, probably because they've been talking to dicks and douchebags all day. Next time you find yourself in a situation where you have to contact customer support, [i]for the love of everything you cherish in your life, FUCKING THANK THEM FOR THEIR TIME AS SINCERELY AND POLITELY AS YOU CAN.[/i] A simple "thank you" can totally change how a person feels for the rest of the day. Who knows, you may even save some poor sod from killing himself. Seriously, put yourself in their shoes. Would you like talking to assholes all day? No. You wouldn't.[/QUOTE] I challenge you to call Dell Tech Support and keep that mindset after a nice session with one of those outstanding Don't-Deviate-From-the-book-a-fucking-LETTER techreps

I used to work as Tech Support for 19 months and I tell you, so many of my customers during that time (30 to 50 calls a day, on a typical working day) just made me pissed and demotivated, even though I fixed their problem. The worst ones are the ignorant people who think they know better, even though I'm the one with the technical training and experience.

[QUOTE=STeel;28900853]I'm always polite to the customer service people. Even if it's their job to help, they don't owe me shit and it's certainly not their fault something on my side might be broken, and it's very nice of them to help me. [/QUOTE] They wouldn't be helping you if it wasn't their job, so there you go.

[QUOTE=super_yurtle;28900691]if i get the problem solved with little to no problems i usually thank them.[/QUOTE] Pretty much this.

I called blizz once because my wow account was hacked then locked waited half an hour I was polite and thanked the guy many times for helping me get it back and restore my stuff. I agree with OP.

Called Mac Support for help, he was nice and actually knew a thing or two.