• Defective Elite controller nightmare (only $149.99)
    70 replies, posted
The real joke is that the gaming industry's "biggest issue" right now is not being PC enough
[QUOTE=Jelman;50413956]Thats my point, the QC is quite solid with steam controllers since there's not many people buying them...[/QUOTE] :huh: What does the popularity of a product have to do with Quality Control? Shouldn't there be more Quality control for a more popular product?
[QUOTE=redBadger;50413871]Uh yeah they are. Instead of bitching about a controller on YouTube they could have returned their product for a refund or got a new one. my bro has one of these and it still works perfectly[/QUOTE] i don't think you realize that this isn't one guy's video, it's a compilation of numerous people with botched Elite controllers and a lot of them have consistent issues
[QUOTE=redBadger;50413871]Uh yeah they are. Instead of bitching about a controller on YouTube they could have returned their product for a refund or got a new one. my bro has one of these and it still works perfectly[/QUOTE] Just because they've made a video about it doesn't mean they haven't returned them?
[QUOTE=Reagy;50413675]What a scam.[/QUOTE] i dont think so. i got one of these and ive had 0 of these problems you're likely to get a certain amount of defective units for every mass produced piece of technology it just happens to be a whiny gamer product who make videos like this so the broken units get more air time than the majority which work fine [editline]30th May 2016[/editline] it's honestly the nicest looking and feeling controller i've owned
[QUOTE=Reagy;50413675]What a scam.[/QUOTE] Manufacturing issues aren't nearly as common as this dude is alleging lol $150 new is about right for these types of controllers. Scuf has been doing it for ages and they still sell like hotcakes anytime they get put on eBay or whatnot. [t]http://i.imgur.com/nEJOMc7.png[/t] New those controllers are usually $150-$250.
[QUOTE=Intoxicated Spy;50414175]lolno, i've had once since launch and its perfectly fine.[/QUOTE] [QUOTE=Zang-Pog;50414242]I've had no problems with mine, I dunno where you're coming from[/QUOTE] [QUOTE=haloguy234;50416112]I've had a Steam Controller since November and it's fine.[/QUOTE] [QUOTE=LegndNikko;50414746]I've owned a Steam controller since December. I'll admit it's given me some software issues (mostly because I spent a lot of time in the Steam Beta for fancy feature previews), but hardware wise, it's worked exactly as expected and advertised.[/QUOTE] ok glad this logic applies to the steam controller and not the elite controller 'lol this one youtuber has a shitty controller so they're all bad'
[QUOTE=Dissolution;50419991]ok glad this logic applies to the steam controller and not the elite controller 'lol this one youtuber has a shitty controller so they're all bad'[/QUOTE] It's not one youtuber. It's at least a dozen people. It's a compilation.
[QUOTE=Dissolution;50419991]ok glad this logic applies to the steam controller and not the elite controller 'lol this one youtuber has a shitty controller so they're all bad'[/QUOTE] I had a problem with my first controller, it'd glitch randomly where the joystick would, for a milisecond, spaz to the right. Completely the most annoying bug ever, and it was actually a pretty serious issue. They (steam) fixed it though so it's ok. steam controller has its issues as well but imho its much better built than the standard xbox one controller. I expect the elite isn't too much better than the Xbone. I legit feel like I could break an xbox one controller in my bare hands.
Remember the optical drive issues with the Xbox One? What about the RROD with the 360? How about the heat issues with the PS3? Or the absolute shittiness of the Ouya? We all know these were/are common problems with the devices because of videos like this. Disregarding hardware faults just because you've had X device for Y period of time does not make any sense. I'm not saying the Steam Controller doesn't have its faults but I haven't seen any videos crop up of people having actual hardware problems with it. Just people who can't take the time to figure it out and complain. You wouldn't deny the Ouya is a pile of garbage because of all the videos of people saying it's garbage. You wouldn't deny the early PS3s didn't have serious heat issues because of all the videos of people's PS3s being generally shitty and overheating. You wouldn't deny that 360's did not experience RRoDs because of all the videos of people having an RRoD on their 360. And you wouldn't deny that the XBone didn't have optical drive issues [I]where it literally destroyed the CD[/I] thanks to all the folks who posted videos about it. [editline]30th May 2016[/editline] My point is, there is clear evidence supporting that the Elite controller is poor quality trash. [editline]30th May 2016[/editline] Let's not forget about Arkham either. Remember that blunder? "It runs on my machine!" does not even apply because it didn't run for anybody. We know it was a blunder because of the thousands of videos of people complaining.
[QUOTE=Cold Finger;50415709]Hey, my right D-Pad button doesn't always click too! Haha what a funny coincidence! :([/QUOTE] yup me too, have a regular xbone controller though. the other one i works fine but the left trigger isn't smooth when pressing, you feel like the trigger scratches the controller. my regular xbox 360 controller works just fine
[QUOTE=J!NX;50415232]it wouldn't make a real difference anyways. This is why the elite is a massive toss tbh people who literally believe the elite is a better buy than a steam controllers are massively retarded[/QUOTE] For a PC user, I'd be inclined to agree. But for a console user, this is approaching the best you can get when it works right. There are apparently really good third party places that offer similar functionality (rear paddle buttons, swappable thumbsticks, etc.) for the same price, and are much more reliable though.
[QUOTE=haloguy234;50420066] [editline]30th May 2016[/editline] My point is, there is clear evidence supporting that the Elite controller is poor quality trash.[/QUOTE] how many elite controllers have been sold versus how many have been defect.
Snip
My Steam Controller did have a defect on the right trackpad. Emailed the hardware team, and some Valve employees responded. They shipped a new controller to me, and I got it the next day. They used FedEx priority overnight so I could get it as fast as possible. They asked to ship my defective controller back to them for testing. Usually you can fix the trackpad problems with calibration, but I couldn't fix it with the right trackpad. The same defective steam controller had a problem with the left trackpad but I fixed that easily with calibration.
The thing is, there are probably normal controllers from all of the consoles that have a much high defect rate, but you're way likely to make a youtube video about a defective controller if it cost you 150 dollars. Shipped defects say nothing about the durability of a product, only that it wasn't put together and tested properly.
[QUOTE=haloguy234;50420042]It's not one youtuber. It's at least a dozen people. It's a compilation.[/QUOTE] Yeah but, of course somebody is going to make a video if they're angry because their expensive controller is defective, how many average people are going to get their controller, be satisfied with it and make a youtube video showing it off
[QUOTE=HAKKAR!!!;50424126]Yeah but, of course somebody is going to make a video if they're angry because their expensive controller is defective, how many average people are going to get their controller, be satisfied with it and make a youtube video showing it off[/QUOTE] Maybe not as many, but there will be many reviews of the product. People going over every tiny detail of it and how everything feels, especially for an expensive controller like this one.
For such an expensive controller and the promise of "You won't be breaking this" "Its built solid" you'd think we wouldn't be seeing these videos at all, period, but apparently not it's a bit funny how they used stainless steel as if somehow that made it more durable. Hell, maybe these are just the really extreme and rare cases and you could throw this at a brick wall and it won't take damage, but I don't know. [editline]30th May 2016[/editline] just look at razor products. They follow the same mentality as the elite controller of being ~gamer gear~ but they're built like shit don't buy into specialty ~gamer gear~, headphones, keyboards, mice, nothing. If it goes really far to say how its "Built for gamers" 99% chance it's built like total shit and WILL break apart. The xbone controller to me kind of felt that way. You'd think for a company as old as microsoft they'd have something nintendo tier by now.
[QUOTE=J!NX;50424919]For such an expensive controller and the promise of "You won't be breaking this" "Its built solid" you'd think we wouldn't be seeing these videos at all, period, but apparently not it's a bit funny how they used stainless steel as if somehow that made it more durable. Hell, maybe these are just the really extreme and rare cases and you could throw this at a brick wall and it won't take damage, but I don't know. [editline]30th May 2016[/editline] just look at razor products. They follow the same mentality as the elite controller of being ~gamer gear~ but they're built like shit don't buy into specialty ~gamer gear~, headphones, keyboards, mice, nothing. If it goes really far to say how its "Built for gamers" 99% chance it's built like total shit and WILL break apart. The xbone controller to me kind of felt that way. You'd think for a company as old as microsoft they'd have something nintendo tier by now.[/QUOTE] Like I said earlier, defects can be caused by manufacturing errors, regardless of how durable it is.
[QUOTE=Helix Snake;50425049]Like I said earlier, defects can be caused by manufacturing errors, regardless of how durable it is.[/QUOTE] Defects compromise durability.
[QUOTE=GeneralSpecific;50425310]Defects compromise durability.[/QUOTE] Which is why they send you a new or fixed one if yours came fucked. There is no problem here.
[QUOTE=Dissolution;50426281]Which is why they send you a new or fixed one if yours came fucked. There is no problem here.[/QUOTE] Yeah I mean, when I buy a car and all of a sudden my brakes stop working because of a manufacturers defect in the pads that they were not made aware of, it's not like that has anything to do with durability of my vehicle. Even though, since it was caused by a defect, those pads were destined to fuck up on some level based on statistics, rather than chance from natural wear. Poor assembly and testing is [I]quite literally[/I] the definition of poor item durability. It's not just down to using cheap parts. Even things made with cheap parts, when put together and assembled and tested properly, work fine.
[QUOTE=Dissolution;50426281]There is no problem here.[/QUOTE] I found the Microsoft spokesperson.
[QUOTE=GeneralSpecific;50427105]I found the Microsoft spokesperson.[/QUOTE] Like I get you're joking but come the fuck on. Are you guys actually this blind to the blatant hypocrisy in the thread? All products, including peripherals, are prone to defects in production. If you're that upset over your crosshair drifting sometimes (an issue that doesn't negatively effect gameplay at all [keep in mind, this [I]is[/I] the most common problem]) then send it in, get a new one, and get over it. These aren't breaks for a car or something else that is actually important, it's a video game controller. Literally the biggest non-issue on Earth. [QUOTE=Cpt. Cakes;50423093]My Steam Controller did have a defect on the right trackpad. Emailed the hardware team, and some Valve employees responded. They shipped a new controller to me, and I got it the next day. They used FedEx priority overnight so I could get it as fast as possible. They asked to ship my defective controller back to them for testing. Usually you can fix the trackpad problems with calibration, but I couldn't fix it with the right trackpad. The same defective steam controller had a problem with the left trackpad but I fixed that easily with calibration.[/QUOTE] [QUOTE=J!NX;50420047]I had a problem with my first controller, it'd glitch randomly where the joystick would, for a milisecond, spaz to the right. Completely the most annoying bug ever, and it was actually a pretty serious issue. They (steam) fixed it though so it's ok.[/QUOTE]
[QUOTE=Dissolution;50427980]Like I get you're joking but come the fuck on. Are you guys actually this blind to the blatant hypocrisy in the thread? All products, including peripherals, are prone to defects in production. If you're that upset over your crosshair drifting sometimes (an issue that doesn't negatively effect gameplay at all [keep in mind, this [I]is[/I] the most common defective issue.]) then send it in, get a new one, and get over it. These aren't breaks for a car or something else that is actually important, it's a video game controller.[/QUOTE] It's a $150 peripheral with obvious defects. If I'm spending $150 I expect a quality controller, not something where buttons stick and the sticks drift and feel like they're going to fall out. If you think that is acceptable build quality for something that is half the price of the console you're using it with then you're insane. This is what I would expect out of a $30 gamepad. In fact I have a $30 gamepad and have been using it for years and it's still fine.
[QUOTE=Dissolution;50427980]Like I get you're joking but come the fuck on. Are you guys actually this blind to the blatant hypocrisy in the thread? All products, including peripherals, are prone to defects in production. If you're that upset over your crosshair drifting sometimes (an issue that doesn't negatively effect gameplay at all [keep in mind, this [I]is[/I] the most common problem]) then send it in, get a new one, and get over it. These aren't breaks for a car or something else that is actually important, it's a video game controller. Literally the biggest non-issue on Earth.[/QUOTE] I don't know, I find it acceptable when a 100$ monitor is a bit cheaply made. I'm ok with it dying after a few years. But when I'm buying a 500$ monitor? or god forbid, a VR headset, the extra price makes it different. For the xbox one controller, the standard one, I'd totally forgive defects. But the Elite controller is a premium priced controller, it's a very different story. When you pay for the extra you expect higher quality, and major defects are quite the opposite of that. Obviously defects still happens, but I shouldn't spend extra on a GPU and later hear about a defect that tons of people are having. My patience is thinner the higher the cost of the item.
[QUOTE=haloguy234;50428027]It's a $150 peripheral with obvious defects. If I'm spending $150 I expect a quality controller, not something where buttons stick and the sticks drift and feel like they're going to fall out of the controller. If you think that is acceptable build quality for something that is half the price of the console you're using it with then you're insane.[/QUOTE] No, I'm just capable of exercising patience and caution when I'm purchasing a product from a company that has been criticized for similar issues with similar products before. I'm not going to have some absurd overreaction when I'm fully capable of using the warranty that I was provided. Furthermore, I'm not going to have absurd overreactions on another person's behalf, like ALL of you are doing. The defects are a minority issue, and the controller has been around since October. This is literally just a bad batch. The 360 controller had similar problems on launch and nobody talks about those anymore because they were corrected, as these will be.
[QUOTE=Dissolution;50428046]No, I'm just capable of exercising patience and caution when I'm purchasing a product from a company that has been criticized for similar issues with similar products before. I'm not going to have some absurd overreaction when I'm fully capable of using the warranty that I was provided. Furthermore, I'm not going to have absurd overreactions on another person's behalf, like ALL of you are doing. The defects are a minority issue, and the controller has been around since October. This is literally just a bad batch. The 360 controller had similar problems on launch and nobody talks about those anymore because they were corrected, as these will be.[/QUOTE] So because they have been fuckups in the past its okay if they fuckup again? You would think a HUGE corporation like microsoft could learn from its history and ensure to not fuck it all up again. Especially when they decide to sell 150$ controllers with one of the main selling point being durability. Also your comparison isn't exactly fair. The 360 controller didn't cost 150 dollars and expectations are OBVIOUSLY gonna be different between the two of them. IMO if a company is repeatedly delivering you bad products you shouldn't be patient. You should either find a way to force them to make a good product or take your business else where.
[QUOTE=Murky42;50428202]IMO if a company is repeatedly delivering you bad products you shouldn't be patient. You should either find a way to force them to make a good product or take your business else where.[/QUOTE] Then don't buy the controller if you're scared of being in the minority and you don't want to use the warranty in the event that you are. The end. That simple. Once again, you're getting upset on another person's behalf. It's ludicrous.
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