• Defective Elite controller nightmare (only $149.99)
    70 replies, posted
[QUOTE=Dissolution;50428046]No, I'm just capable of exercising patience and caution when I'm purchasing a product from a company that has been criticized for similar issues with similar products before. I'm not going to have some absurd overreaction when I'm fully capable of using the warranty that I was provided. Furthermore, I'm not going to have absurd overreactions on another person's behalf, like ALL of you are doing. The defects are a minority issue, and the controller has been around since October. This is literally just a bad batch. The 360 controller had similar problems on launch and nobody talks about those anymore because they were corrected, as these will be.[/QUOTE] To be fair, they've already had the xbone controller to practice QA, however, so the elite is a little different. In the xbox 360 days they didn't really have the experience they have now. the "Classic" xbox wasn't around for nearly as long as the 360 was, after all, so I can forgive even the RRoD here.
[QUOTE=Dissolution;50428211]Then don't buy the controller if you're scared of being in the minority and you don't want to use the warranty in the event that you are. The end. That simple. Once again, you're getting upset on another person's behalf. It's ludicrous.[/QUOTE] I'm not sending petitions throughout the entire planet. God forbid I talk about a the topic of this thread clearly I must be outraged. That being said I think your plain dismissal of the problems is pretty dumb. Both of us our wasting our time on an internet forum either no matter what we type so I don't see that side of your argument either.
[QUOTE=Murky42;50428227]I'm not outraged and sending petitions throughout the entire planet. That being said I think your plain dismissal of the problems is pretty dumb. Both of us our wasting our time on an internet forum either no matter what we type so I don't see that side of your argument either.[/QUOTE] You're right, I'm clearly wasting my time because you have no intention of listening at all. There's a blatant difference between dismissing problems and taking a rational perspective on them. If you're given a free warranty in the event that you are stricken with a minority issue, then take advantage of the free warranty and get a new device. That's the END of the problem. The end of it.
[QUOTE=Dissolution;50428232]You're right, I'm clearly wasting my time because you have no intention of listening at all. There's a blatant difference between dismissing problems and taking a rational perspective on them. If you're given a free warranty in the event that you are stricken with a minority issue, then take advantage of the free warranty and get a new device. That's the END of the problem. The end of it.[/QUOTE] You are repeatedly implying that it is acceptable for a company to ship a defective product in the first place. I get that production errors, design flaws etc. happen. Nobody is denying that. But that doesn't mean the customer has no right to be angry about getting a faulty product, especially when they believe they are paying for a premium or luxury product that is more expensive than the competition! A free replacement warranty doesn't excuse that, especially in the customer's mind. Imagine if you bought a car for $2000. You would expect some problems with the car, and likely wouldn't be picky or upset when you have trouble. If you pay $30000 for a car, you would hold the company to a higher standard when it comes to design, QA, product durability etc. If it came with the same problems a $2000 car had, you would be pretty pissed. After all, you paid more money to avoid those problems in the first place.
[QUOTE=GeneralSpecific;50429826]You are repeatedly implying that it is acceptable for a company to ship a defective product in the first place. I get that production errors, design flaws etc. happen. Nobody is denying that. But that doesn't mean the customer has no right to be angry about getting a faulty product, especially when they believe they are paying for a premium or luxury product that is more expensive than the competition! A free replacement warranty doesn't excuse that, especially in the customer's mind. Imagine if you bought a car for $2000. You would expect some problems with the car, and likely wouldn't be picky or upset when you have trouble. If you pay $30000 for a car, you would hold the company to a higher standard when it comes to design, QA, product durability etc. If it came with the same problems a $2000 car had, you would be pretty pissed. After all, you paid more money to avoid those problems in the first place.[/QUOTE] If you're given a free warranty in the event that you are stricken with a [B][I][U]minority issue[/U][/I][/B], then take advantage of the free warranty and get a new device. I'm sorry to tell you but no matter how much of a problem you want to make this out to be, the reality is that this is an uncommon problem for a demographic that you are not a part of. 'But that doesn't mean the customer has no right to be angry about getting a faulty product, especially when they believe they are paying for a premium or luxury product that is more expensive than the competition!' Not ONCE have I said this. I said immediately choosing to get angry instead of weighing your options is pathetic, irrational, and childish. That's the behavior of the kind of person who holds up a line at a restaurant screaming instead of just being reserved and saying their problem.
The Steam Controller having a defect isn't nearly as bad as the elite controller for some reasons: 1. It's $50, not $150 2. It comes with a 1 year warranty, compared to the 90 days of the elite I think 3. Most Steam Controllers don't have a defect at all. 4. Steam can replace your controller for free (not counting shipping fees) 5. In my case, they asked me to send it back for testing. Probably to make sure their controllers don't have this issue again.
[QUOTE=Cpt. Cakes;50430889]The Steam Controller having a defect isn't nearly as bad as the elite controller for some reasons: 1. It's $50, not $150 2. It comes with a 1 year warranty, compared to the 90 days of the elite I think 3. Most Steam Controllers don't have a defect at all. 4. Steam can replace your controller for free (not counting shipping fees) 5. In my case, they asked me to send it back for testing. Probably to make sure their controllers don't have this issue again.[/QUOTE] They usually ask for the stuff back so it can be documented, repaired and then sold as a refurbished item to minimize loss.
[QUOTE=Demache;50431252]They usually ask for the stuff back so it can be documented, repaired and then sold as a refurbished item to minimize loss.[/QUOTE] They did this with my EVGA GPU, as well as my steam controller. Send it in, get the new one. For my Steampad they simply paid for shipping themselves.
The standard controller worked fine for me, no drift or sticking. I literally have no idea how you justify paying >£100 for a controller even if it didn't have shitty hardware faults.
[QUOTE=Cabbage;50431295]The standard controller worked fine for me, no drift or sticking. I literally have no idea how you justify paying >£100 for a controller even if it didn't have shitty hardware faults.[/QUOTE] Especially since modded Xbox controllers typically go much farther than the Elite controller, so you may as well get some bang for your buck.
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