[Linus Tech Tips] Apple REFUSED to Fix our iMac Pro - General

they can't because the parts aren't even available to get, not even non-certified 3rd party shops have the parts.

I have, but this one in particular just looked really fuckin weird compared to the others.

The flame/sparks on the top are obviously edited in, it looks terrible and the sparks follow the camera when it moves. The drop itself does seem really weird too, this is probably just a re-enactment of how it actually happened.

Apple might brick your device if you use first party OEM components

That's probably the idea. Nothing would make Apple's dick harder than absolutely forcing everyone to buy new stuff as often as possible. They already over charge for everything. They go after any attempt at repairing that circumvents THEM and their WAY over priced repairs. They separate shit you'd expect to get with an initial purchase with extra, expensive ones. (Like an iPad that is pressure sensitive and made for the pencil OOPS the pencil sold separately). There's already planned obsolescence built into their products, of course they'd never admit it, but there's no doubt it's true. Using the wrong capacitors on boards, intentionally slowing hardware down for "battery concerns" and so on. Apple has managed to convince people that they're special and worth the hefty price. But most of those same people are too tech-illiterate to realize they're being shit on

Playing a bit of devil's advocate here, but maybe the fact that a third party can't get the part simply because it's too early in production to start shipping out those parts? I mean, yeah it's been out for 4 and a half months, but it usually takes at least 6 or so before parts for most electronics I've dealt with become readily available at a moments notice, and the fact that the iMac Pro uses a unique 5K screen might have something to do with it? Or the fact that it's a massively priced product that's meant for a very niche, professional market, so they probably are only putting out the parts in piecemeal (starting with more common problems like failed USB ports or hard drives/mobos,) and waiting for production on the for-sale units to simmer down before they start sending out stuff to their third parties? Take for instance the HTC Vive, a mass produced niche product, where it took almost a year before they started making controllers and link boxes and extra stuff available on their website. You could only manually order those parts, and even then it was still tough to get, and their RMA experience was a nightmare (though to be fair, this has always been the case and still is.) Of course, this is a different scenario where you're talking about individual parts vs fully manufactured components with some packaging and other retail stuff involved. I dunno, I feel as though Apple should have the resources to ship out these parts on demand, but maybe they just don't have a lot of stopgaps in place yet because unlike a MacBook Pro or an iPhone, an iMac isn't something that's going to face a lot of damage or wear in average day to day use, and won't be purchased en-masse as those two are. Also, unlike something like the HTC Vive, it's nie-on impossible to ship out to fix, which is what they'd have to do if they can't get the parts for it directly to the store. Honestly, I can see where Linus is coming from, obviously he's pissed that his 5K (in price and resolution) iMac is nothing more than a big space grey brick for now, and it is completely archaic that companies won't work on products that have been tampered with. But he should also realize that his scenario, while totally possible and believable, isn't really a common one, and Apple can't be prepared for every person to immediately smash the screen of their product two months into it's release. I'd go as far to say they're probably just about to start, or may be in the process of their second "batch" (gross simplification of the manufacturing process) of products for the summer/fall season and might not be able to dish out replacement parts just yet.

If part of your customer experience is not having parts ready once production is up thus forcing your customer to wait until you get your act together regarding parts logistics then you're terrible at customer satisfaction and your customer would have good reason to jump ship in the future.

You could very well be right, but I had heard otherwise, no idea if there are any technical differences between the two, but usually there's enough to cause them to be incomparable with each other (like the panel may be the same, but the internals of the screen might differ a bit. might be talking out of my ass here though.) I don't fundamentally disagree with you, and I think that if that's something truly unacceptable to you as a consumer, you hold every right to lambaste the company and complain. But I also believe you need to take in consideration Apple's manufacturing turnaround time before you criticize them, and try to understand what you're asking them to juggle. The idea is to make products that don't break first during normal use, then start pushing out the replacement parts after people find ways to break them. iPhones have screens available almost immediately because it's super common for those products to break under normal circumstances, but I'd reckon that charging ports aren't nearly in demand near the beginning of the phone's lifecycle. Apple (or their manufacturing plants) have to choose priority for their parts, and unfortunately screen repairs aren't as common on all-in-one PCs as they might be on a mobile product like an iPhone or a MacBook Pro. And Apple doesn't make all their products in one go, they're producing these computers in waves, and there's of course processing and shipping that will naturally cause shortages on products, especially since these iMacs aren't like the Mac Pro, which was manufactured in North America. They're probably still in the midst of meeting the demand for these computers right now since it's such an early time in the computer's lifecycle. And then of course, as mentioned in the video, there has to be training developed which in my experience can take anywhere from a couple of weeks to a month, depending on how their training is done (i.e. videos that have to be made, documents that have to be checked and revised over and over again, etc.) All these elements take away precious time that could be used to, ultimately, assist customers with more reasonable, in-warranty problems that Apple already has measures put in place to manage and deal with. Also, you've gotta imagine all this is happening while new yearly products are on the rise to keep up with consumer demand (to be fair, a problem that apple created for themselves years ago,) and supporting their 20 other existing products in the process. They have to pick their battles wisely, and unfortunately, Linus' situation is too rare that they can't deal with it right now. He's gonna be waiting for a bit to get his parts, which kinda goes to show that you should show more care taking apart your review unit (something Linus' crew haven't been the best at doing in the past) and not put on a screen while the unit is standing up, but rather laying the whole base on it's back and laying the screen down on the body. I'm reiterating my points here, albeit in a messier, more spur of the moment manner but I hope you see why I want to give Apple credit where it's due, even if I disagree with their fundamentals and their shitty business practices. I just argue this isn't their most egregious problem.

The point is that a small repair cannot be done on a $5,000 computer, not just from Apple, but from ANYONE. How can a tech super-power like Apple allow this? This is criminal.

It's far from being the first time when they screw up during b-roll shooting. I can't find the video right now but Maxine (camera operator) have dropped test bench from the table during b-roll shooting.

It's not fake. He was putting it together while it was plugged into the wall, you can hear the AC hum just before he drops the panel. He likely had the displays metal back touching the exposed power supply board and was touching the grounded casing also. Him dropping it was a reaction to that short. https://files.facepunch.com/forum/upload/110884/6b508b0f-e5c8-483e-998d-c8e578cd795f/image.png Any of those metal parts on the power supply could be at mains voltage, even the heat sinking. You have to be very careful when working on these machines.

This is the worst part, tbh. First they sell a computer that's priced up to $13,000. Then they make it so it's not user serviceable. To make matters worse, they have the bottom side of the mains power supply completely exposed, so if someone felt brave enough to pry off their $2,000 glued-in screen, they might get a serious shock. I've worked on a multitude of iMacs over the years and they all have this same serious safety concern. On older ones you have to disconnect a few flex cables to lift out the screen and have full access to the interior. While you're doing this, you really can't see where your hand is going because there's a massive display assembly blocking your view. You have to feel around for the cables and trace them back and disconnect them. It's really easy to accidentally touch a part of that power supply while doing this. They didn't even put insulating tape over the damn thing. Even if it's unplugged, the various filter and decoupling capacitors will absolutely still have juice in them. What the fuck was Apple thinking?

Why does the creator of Linux use a mac book? Shame on you, linux tech tips

There's no way it's real. For starters, the fake ass spark effect and electric noise. Electricity doesn't 'hum' when you short it out like that, it crackles, pops and bangs. You need extremely high current for a hum, such as with a power substation transformer. That aside, I don't watch a huge amount of LTT, but I'm assuming this guy does this for a living. Why would he be doing the whole thing with it connected to AC power? Why would he not have it lying on it's back where it would be SO much easier. Also one screwdriver is conveniently lying there and 0 other tools? Finally the way he drops it and the way he reacts. There's just no way.

the wiring is different to the monitor

i mean they added some fake effects for drama but that doesn't mean the footage itself isn't real.

Two million views wasted because Linus couldn't put the pieces together and spark a discussion about Right to Repair in his fanbase. That car analogy absolutely happens, even more-so with specialized vehicles like farm tractors.

“This is a thinly veiled attempt by parts manufacturers to lower the cost of remanufacturing original equipment of manufacturer parts,” alliance spokesman Charles Territo said. “Once this information is released, that intellectual property will be in China by the end of the month.” This. This is the one argument I will never understand when it comes to opposition for right-to-repair. This one argument is said in each and every field of it. In the case of Apple, third-party aftermarket parts already exist. All someone has to do to begin reverse-engineering the screen on a newly release iPhone is buy a newly released iPhone and reverse-engineer it. They aren't stopping anything by locking their parts away and only selling them to certified stores. The aftermarket parts market will always exist. It's something that Apple has tried to fight tooth and nail for years. If they actually sold their parts to people who didn't have to jump through a hundred hoops to get them (and then not even be able to fix anything using them, but that's another story), the aftermarket industry for their devices would slowly bleed. There are people out there who would be willing to pay a premium to get those parts, and actually be able to use them, just to ensure an absolute guarantee to any customer that they are getting the best of the best for their device. I'm one of them. I don't like spending thousands of dollars on screens every month and then wonder how many of them I'll have to RMA because the parts industry is a pile of trash. I'd rather spend the extra money to know I'm getting a guaranteed functional part.