• What to do when you cant cancel a subscription?
    7 replies, posted
So dumb story: In order to make a christmas present for my mum I needed a paid service only once. I was ok with paying the fee of 1 month and I couldnt find anything in their terms of service about requiring a minimum runtime or anything like that. So I got the subscription, did my thing and waited for it to be paid once. Then I asked on the contact form for them to cancel my subscription. No reply... ok fair. A month passes. I get some more money deducted from my account and now im reminded of that subscription again. I have since sent 3 more emails. No replies. Not once. I could just cancel it in my paypal account, however I dont know if thats something I should do. I tried informing them multiple times but I feel like if they sue me I couldnt proof that. The contact goes through a form on their website so I cant look at what I previously sent. So? What do you guys think I should do? Should I just cancel the subscription on paypal or should I keep trying to contact them?
If you set up the subscription via Paypal, you can go to Paypal to cancel/retract the authorization there. In my experience, that's the way it normally works. Here's an example, from Steam but it should work for anything that you've given billing authorization to: First, login to paypal. Select the transaction that deducted the amount (it should say "pre-approved payment"): https://files.facepunch.com/forum/upload/502/fbe7de15-6f9d-4629-80c6-b1fe4c356e66/image.png Click this link: on that page https://files.facepunch.com/forum/upload/502/918e6e48-6798-44e8-badb-282100909d29/image.png And then click cancel: https://files.facepunch.com/forum/upload/502/b9642304-8e6b-4402-8dd4-14aa64803fe9/image.png Hope that helps! For some shops, this is the way you should cancel subscriptions. For example, Wikipedia recurring donations work this way; they don't have a mechanism to cancel, you just cancel it from Paypal. Not all sites do it this way though... Considering you asked to cancel and have not gotten a reply from them, and their terms do not specify a minimum term, I'd say this would be the way to go.
In the terms of service or when you signed up, it would make it clear that it is a recurring subscription. Is there definitely no way to cancel the subscription on their website, other than contacting them by email? Usually phoning them up works wonders. Barring that, you could get in touch with your bank and explain that you've tried to cancel your subscription but they've made it impossible to do so. The bank should be able to refund the transactions
Just cancel the subscription on PayPal. They'll stop receiving money and cancel your subscription, and that's that. You don't have to worry about getting sued or anything.
I don't mean to be rude, but if he paid via Paypal and they took the money out of his bank, he should definitely not have the bank refund the transaction. That will get your Paypal banned/limited because it essentially puts the balance of your Paypal in the negatives; Paypal paid for the transaction, and by reversing Paypal's attempt to take the money out of the bank account, it leaves them holding the bag. I've had that happen due to a bank error and it was a huge pain in the ass to resolve at the time. If you want to dispute it, do so via Paypal, not via the bank.
Yeah I misread, if it was paid for by PayPal definitely don't reverse the transaction with your bank. PayPal can be very vindictive.
call the cops
Thank you for the detailed explanation! I actually knew how to do this just was worried about getting sued / punished for just pulling money without explicitly cancelling the subscription first.
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