What do you wish customers knew about your job? - General

I used to work in a clothing store: No, I can't take anything back without a receipt. I don't have any proof you bought the thing. If you kick up a fuss, oh boy. My managers hate you just as much as I do, so I won't be getting into trouble if I shout back at you. Also, if you complain non-stop, I'm just going to take as long as possible to scan one t-shirt. Shops run on the time of the workers, so don't piss them off.

update on this, just last night i had a customer come in, little old lady. throughout the day i'd gotten calls from someone who sounded like a young teen asking about a certain device and a certain juice. she asked for those two exact things. we asked her which color she wanted and said "hold on, let me go ask him." immediate red flag while she was out, my coworker and i decided to ask her how old the person she was buying for was. when she came back in and we asked her 17 we told her that while some other shops might not, we adhere very strictly to the law and can not sell to her, so she tried to convince us in every way she could. guilt tripping ("Do you know how far I drove?), trying to get us to sell to her and not to him, and THEN "well you can sell it to his girlfriend, then, shes 18." LADY, WE DON'T CARE. it's going to be used by someone underage and we know that, legally we CAN NOT SELL IT TO YOU WHEN YOU'RE GIVING IT TO A MINOR. WE ARE NOT GOING TO BREAK THE LAW FOR A SINGLE PERSON, AND RISK BEING FINED $10,000 PER PERSON AND FIRED JUST SO YOU CAN FUEL AN UNDERAGE CHILD'S NICOTINE ADDICTION. i don't understand people sometimes.

https://youtu.be/APHcYegE6ns

Please don't bring in some random phone from the back of your kitchen drawer and expect I can get it activated. It's almost certainly locked to some network or another and if you don't know which one then figure it out, it's your damn phone We are too busy for you to have me sitting here dialing up every single prepaid company and giving them your serial number just to figure out who you set this phone up with Please please please just know the utter basics about your account, I'm not the goddamn three eyed raven Can't remember your security pin? Well you're gonna have to figure thatshit out, kid. A 4 digit number that's easy to remember, how hard can it be?

about the "recovery thought they fuond it all" i would beg to protest. I bought a disc brake conversion for my '49 ford, with all this junk and some other stuff not pictured, like very large hub adaptor brackets, fasteners, zerks etc. https://static.summitracing.com/global/images/prod/xlarge/CLP-4852CBK55_xl.jpg?rep=True My truck's an F3 so it had to basically be made to order, and took three months to arrive. When i opened that box, of all that junk, guess how much of it was inside? https://files.facepunch.com/forum/upload/228931/3b4ac98b-e05e-414a-8425-8e901b535e1e/IMG_1300.JPG One brake rotor. In a box clearly about three times it's size, meaning i had to phone summit and get another kit made which took another three months. "Thought they found it all" my ass.

Ahh, sounds like you work for the same sort of financing company my mom does in the same position. Why do I say that? Literally everything you've stated is something she's mentioned many times, in anger. Let me add some more to that list on her behalf: It's not our fault the mail, or you, lost your statement. It's not our fault you literally do not read them and just THROW THEM OUT. (Yes. People actually bitch her out for them throwing their statement out thinking it's not something critical.) We'll replace your card, but not very quickly and much hospitality if you treat me like shit like I'm the one who lost it! We haven't gotten your mailed payment yet because it takes quite a number of business days for it to arrive to the company's mail processing center. YOU ONLY SENT IT 2 DAYS AGO. Please learn what a promotional is. Please learn what a promotional is. Please learn what a promotional is. Please learn what a promotional is. Please learn what a promotional is. Please learn what a promotional is. Fuck sake did you even pay attention in math class?? Yes, you're talking to a real person. No, this isn't a recording, a recording can't respond like this. ... No I'm not an AI either. Where do you think we are with tech progression??? No. This is not X bank, this is Y bank. Sir please stop yelling at me for calling the wrong company entirely. We can't give you that info, please call the store where you bought the item. No, I am not lying to you. Please stop cursing me out. No, you can't buy another couch from us, we're the financing company, not the store... You can't buy groceries with your pet care card. Yes, thank you for calling me a "rude-ass bitch." I'm graded on call time. Please stop telling me your entire life story, you called to make a payment or review an error on your account. Not make small-talk instead of letting me ask the questions I need to, or not giving me the answers I require to help you. A little talking about irrelevant stuff is fine, but still make room for me to do my job. Her favorites is people who FREAK THE FUCK OUT at her over the dreaded welcome calls. You know, the ones you give new customers who just opened an account. They either get real suspicious, have no idea that they even opened an account (sometimes this is the store's fault for not telling them jack shit) and thus are intensely confused, or scream that they're being scammed.

Well no one was going to steal that, my guess is it was packaged like ass since it looks ripped to fuck (unless you did that) and I really don't see any padding or reinforcement (unless its not in the picture) so that shit probably busted because the manufacturer is a dumbass, see my shipping a literal fucking clutch loose inside a single cardboard box comment (I've seen hundreds of those, it's like standard procedure for companies for some reason), and the rest of that stuff is probably just fucking gone, literally. Not saying it did go through where I work, but my facility totals 5.2 million square feet and processes the most packages out of any shipping facility in NA. That box could have busted at some point and literally traveled for 20 minutes on conveyors across the facility before someone even saw it, when that happens its basically impossible to track everything down. Considering it's got a lot of small pieces, I am 100% certain that's it. Those black scuff marks are also very familiar to me, that's the telltale sign of whatever metal was inside rubbing against the cardboard causing blackening from the oil and friction. The procedure is that if there is a manifest of included items, recovery will hold the package and whatever contents are left and get in touch with the other recovery teams at the end of the night and they all try to match overgoods with the correct package. If there's no manifest, you're fucked. If part of those screws and bolts fell out of the box and are stuck in a gap somewhere in a conveyor system 3 stories in the air, it's probably still there right now. And with just a pitiful single piece being in that big box, I've seen packagers do shit like that. Conclusion: Manufacturer is a fucker, packaged that shit horribly meaning the contents can be damaged and employees could be hurt when metal discs come flying down chutes at them, shit busted open somewhere and got absolutely everywhere, recovery got what was practically an empty box and probably said "eh fuck it" after they couldn't track the contents down because they just had a bucket of bull semen bust (legit happens) or a bag of mysterious red powder only labelled in Cyrillic rip open, and they're all 18-20 years old making minimum wage. Not shilling for UPS, I don't like it nearly enough, just trying to give you some insight as to what probably happened. Hope the manufacturer covered it or you successfully argued for compensations, but I know how that can be.

I am a City Planner with a municipal government in the Midwest US. I'm the guy you have to come to for zoning permits for whatever you want to build, everything from garden sheds to large commercial buildings. Most of the people I meet with don't know the basics about zoning laws and planning practice, and every municipality does it a little different. But, I try my best to explain it to people and help them through the process no matter what they want to do. I also run the public hearings and have to create all the reports, among other things. Here's a few of the ones I get: You don't need a permit for a dog house. You DO need a permit for any accessory building over 100 square feet in size. NO, you cant avoid getting a permit for your 750 square foot garage by calling it a dog house. For anything requiring a public hearing, notice must be sent to all neighbors within 300 feet of the property in question at least 10 days in advance. It is not my fault the USPS lost it or it came late. No, I am not trying to undermine the Public's rights by postmarking the notices and withholding them until the day before the hearing. We drop them off at the post office 12 days prior, anything that happens to them after that is USPS' responsibility. There are some laws in the Zoning Code that have been there since it was drafted in the 1970s. No, I do not know the reasoning behind why your front yard setback is 75 feet. I agree that our Zoning Code should be comprehensibly updated, but with the current workload I have there is little to no time. The Planning and Zoning Department does not go out and find businesses and tell them where to set up shop. If you know what you want to do, I can tell you where you are permitted to do it, and I might even be able to put you in contact with a local landowner who is selling that land. But please, please stop calling me and asking me to bring an Olive Garden, Buffalo Wild Wings, etc. to the City. You cannot have a horse on your 0.25 acre suburban lot. The Comprehensive Plan, when adopted, WILL NOT change any of the existing zoning laws overnight. The Comprehensive Plan exists as a framework and guide for zoning decisions over the next 10-15 years and is based on input from residents we gathered in surveys, town hall meetings, comment cards, etc over the past year. It is not an attempt by the government to seize your land. This is not Agenda 21. Hillary Clinton has nothing to do with this. We had an overwhelming response of residents that would like to see more money go towards recreational trails. In the Comprehensive Plan we have included areas where a potential trail might be viable, based on input from both the County and Regional park commissions. We will not be able to build that trail until A: Someone chooses to develop that land and agrees to dedicate an easement to the City for the trail or B: the City negotiates an easement from the current landowners which the City will pay them to allow for us to install a trail. It does not mean that after the Plan is adopted we will bulldoze your property. In this State we cannot use Eminent Domain for recreational trails.

I am a printer engineer. Look mate I know it may seem otherwise with all the paper jams (which totally could be avoided if you aired the paper out now and then btw) but a printing press doesn´t just fall apart on its own. I can tell that you kicked or otherwise manhandled the machine pretty easily, and if the company I work for had any balls they would terminate your contract and have you pay for the machine. No, you have not brought it. You leased it and it is worth maybe 1000 dollars at the very least. Be kind to your printers, kids

If you live/work/go to school/exist in a building cleaned by janitors, you are required to read this. If you see a janitor mopping and sectioning off the wet floor with signs, it ain't just for your safety. Even if your shoes are only a little dirty you'll leave big muddy footprints across not only the spot I just mopped but aaaaall the way down the hallway. We arrange wet floor signs SPECIFICALLY in such a way that people will walk around where we're working, and as a rule we only do enough at a time that people have ample room to walk by. Sometimes one sign is good enough and people take the hint. For a large portion of people though, NO amount of signs will deter them. https://external-preview.redd.it/vE50bWANfci_NLti0jv3QD0wVZ7_Eel6dcvJvrFPUbA.jpg?width=640&crop=smart&auto=webp&s=5f1343c122dd61565d58c5d877939f0ca032acff (not my pic, taken from google images) I'll give you ONE guess which side is wet. I've watched, mop in hand, a STAGGERING number of people walk all the way down the hallway in that narrow gap on the right, even as their shoe squeaks echo down the corridor, even as I'm in the middle of mopping it, even as they LOOK DOWN and NOTICE that the floor is soaking wet and, rather than stepping off to the dry side like a conscious human being, TIPTOE the rest of the way as if it makes less of a mess. On one occasion I set up a few signs in a wall formation to block off the side of a hallway, and stood in total awe as I watched a girl CLIMB OVER the signs instead of walking less than two feet around to the other side. It's not like I'm asking you to strategically plan your path down the hallway. We literally put out big yellow obstacles so your little peanut brain says "OH I don't go this way" If you step over/across all those signs I don't give a fuck if you slip and fall, and neither would a judge. Just don't make me redo everything you just walked over and then follow your sticky footprints across the building.

No i know that's probably exactly what happened i just thought it'd be funny to bring up.

I work at a Boy Scout shop at a day camp. If you're coming to buy a uniform for your kid, bring your kid. Don't say "Oh he's 10/16/32" and expect me to magically know what clothes will fit. People come in many shapes and sizes, if the kid isn't here there isn't a lot I can do but show you a size and play 20 questions to narrow it down to the closest guessed size. We have a fitting room for a reason. On this same note, if you're NOT coming to buy a uniform for your kid, don't bring your kid. Chances are you won't pay attention to your kids and they'll treat the store as a playground and fuck up the displays and move everything into places they shouldn't be. Leave them in the car, or in the lobby of the building where they won't be a problem. If you want to look at the logos on our t-shirts, LOOK AT THE PICTURES ON THE DISPLAY CARDS. DON'T open one of every shirt and then throw it back in the pile. I have to fix every single one of those and I hate fixing the slick underarmor ones. If you're trying on clothes and a size doesn't fit, don't try to hang the clothes back up yourself. You will likely hang them up wrong AND in the wrong place, which means I have to go hunt them down and fix them, which can screw up my restock. I know you're trying to be polite, but please, just leave the clothes that don't fit in a jumbled up pile. That's easy and quick for me to handle and I know what needs to be restocked at the end of it. The exception to the above is if you want me to grab every uniform shirt of that size in the store and stockroom so you can compare collar lengths. During busy hours. If I could ban you from the store I would. DO NOT BUY CLOTHES OVER THE PHONE. DO NOT BUY THEM FROM THE COMPANY STORE PAGE. 99% of the time THEY WILL NOT FIT. If you think you're being a sneaky little shit by stealing something we WILL find out. I don't personally care because that's just a line on the loss prevention sheet at the end of the day, but my manager is a 60-year old ex-firefighter with a hair-trigger temper and zero tolerance for theft. So don't do it, for your sake. Don't call ahead of time and say you'll be there 5 minutes before closing. Your navigator is always wrong and I want to go home, not sit with the store open for another 30 minutes while you get lost trying to find your way here. Come back tomorrow. No, camping kids, we can't make change for your $20 bills to use in the vending machines. We are not a bank. Tell your parents to give you smaller bills. I will be staring daggers at you if you try to pull the above and then immediately come in and purchase a $1.50 pen with your $20. Expect to have a 50% chance of being kicked out of the store altogether, depending on my manager's mood. To the construction/tv/film companies building or using the facilities to shoot your stupid show: STOP BLOCKING THE ROADS TO OUR SHOP. I CAN'T GET OUT AND CUSTOMERS CAN'T GET IN And lastly, if you're going to come in and regale me with your hour-long tale about how your shit kid is being sent to a charter school on the other side of the country because he's a little shit and you couldn't stand him, yet he's the best yacht-racer in the club and won tons of medals but now you can take your vacation to Hawaii, please stop. I DON'T CAAAREEE

Yep, I do financial for a company, taking payments and doing charges and the lot. The taking payment side forces me to be on the phone sadly, and deal with people who have no right being able to make phone calls much less making payments. And I know that feeling on making payments by check. It takes time for us to receive it, and for us to draw the payment. They think it's so quick, when it's easier to pay by card.

But what if it's for this fella? https://files.facepunch.com/forum/upload/527/9552884e-ebf9-4d4f-ba8f-f886c138f924/proxy.duckduckgo.com.jfif

I wish people knew that the tills are at the back of each floor and that they knew where the stairs are to go down from the second floor. Usually you end up being asked how to get down because the signs aren't clear enough or where to pay because where I work, the tills aren't at the front like most stores are set up like.

Don't know if this fits the thread, but just wanted to rectify a small misunderstanding a lot of people have. Accountants aren't just doing taxes. In fact, a good part of accountants tend to not deal with taxes at all. Some of them go into auditing, some of them go into advisory, and some of them go into more niche fields (forensic, healthcare, etc,.). I am an auditor, for example. If you have a friend or family member who's an accountant, they're probably used to this question, but asking them to do your taxes is rather tiresome. If you really want them to do your taxes, you should expect to pay them for their services, especially if they are a CPA or if you're asking them to take on a big return(you have a lot of investments, a business, etc,.). It's the same thing as asking a friend for an art commission for "their portfolio" or "publicity". And make sure they're actually in tax services too. My favorite comeback as of late to people who ask me is "I can't do your taxes. But I can audit you for free if you want". Shuts them up real quick! Not to mention, if your tax return doesn't involve complicated factors or isn't that large to complete, you don't need a CPA. Just throw that shit on Quickbooks.

What a mad lad response, that's great haha.

When I was on my mission in Salt Lake I worked at the call center for FamilySearch, and I wish that patrons and Ancestry would understand that we don't do support for Ancestry or other third-party programs. It was also so frustrating having to explain to an Ancestry support agent how the problem was on their end and they need to fix it, not us. Sometimes we would have to walk the Ancestry people on how to fix their problems. Any time someone would mention FamilySearch they would immediately refer them to us. I had one lady get pissed because I couldn't help her with her third-party program and kept referring her to call/email their support. Before she hung up she said "When I was a missionary I actually helped people." It also didn't help that she was calling out of somewhere in Washington and I could barely hear her since the call had a lot of static.

Hey fellow staples jew! I worked at Staples for 3 years as an Easy Tech. I made FULL use of the price match and price mod policies. In most districts YOU, the cashier can edit the price of nearly ANYTHING by $25 or less without needing manager approval. Karen says that $21 calendar said $8 on the shelf? No problem, lady, it's $8 now, have a nice day! I never would check the shelf or ask anyone I would just fix it for them. Another thing they don't tell ya is the FULL return policy, specifically the non receipted return policy. If someone comes in with any item we sell, and it has a barcode you can scan, you may return it with only a photo id that is scanable on the back. That's it! It does require manager override but hey, that's life. The system will usually give them store credit on a staples gift card but you can return that gift card to CASH by hitting the "cash card maintenance" button on the register under manager functions. This saved my ass when dealing with Karens. Working at Staples really varies from store to store because all General Managers have different views and interpretations of rules so your mileage may vary.

What kind of printers do you work on? The really large ones that use chemicals or smaller ones? I've done work in a photo lab with this bad boy http://www.jmdminilab.com/StoreImages/Editor/570%201.jpg

Xerox:s mostly, so anything from smaller machines: https://files.facepunch.com/forum/upload/239377/e31d5bb1-82bf-4a24-922a-9418c6c561b2/Xerox-Phaser-6130-530x500_c.jpg To large printing presses: https://files.facepunch.com/forum/upload/239377/6200c3c5-c94c-4a99-834c-1955c2e34b0a/hero-640x440.png

When I worked at Taco Bell I wish the customers would realize how terrible it is making a mess in dining area. It got exhausting cleaning up after y'alls dirty asses. Also it's not cool coming into the restaurant right before closing time. Yeah technically we are open, but we are also trying to shut down at the same time. When I worked at Walmart it was annoying that customers expected me to find specific items for them. Usually hardware or automotive stuff. Like I just work here, I dont know shit about cars so I cant tell you what is good for your car. What's on the shelves is all we got for sale. We dont keeps the good stuff in the back contrary to what you think.

Former background investigator. Got some fun ones. - I need to review some documents of yours, don't take a picture and text them to me. Oh, you did that anyway? Glad to know the doctor dented your head with the tongs on the way out. - Just don't text me in general. And don't try to send me info via text, because I can't use it. I have to call and confirm. Thanks for wasting my time. - Oh yeah, pick up the fucking phone. - Hey record provider, thanks for replying to my record request email with sensitive information. Real professional of you. - Hey CEO, don't be fucking snippy with me, the only reason you have your job is because of BIs, try being a little humble. - I know you've heard the Privacy Act a million times, but I still have to say it. - Yes, we have to talk about you pirating anime. I'm sure there's some more, but that's all I can think of right now.

What's a background investigator?

Background investigators investigate the backgrounds of people in the US who are seeking a clearance.

I work at the meat department of a supermarket; I've said this before. Giant more specifically(By the by; the robot is a waste of money. 30,000 dollars for a piece of shit that can't even do basic roomba shit) If you approach the service case; KNOW WHAT YOU WANT TO GET No, employees that point are not trying to be rude or threatening(???); we get swamped easily and don't get a ticket system like Deli Vacuum packed meat is brown due to a lack of oxygen; not because its bad. Placing it on our counter doesn't and saying you used to work in meat just pisses us off Do not expect immediate service; you walk up to the counter and see we're all busy doing shit. Wait a fucking second if it takes more than a half minute; then call out but someone will notice. For the love of all that is holy; please look carefully before you ask where an item is. I know several coworkers who will tell customers that we don't have if the customer is standing right in front of it. If one employee says that we're out; do not shop around like a kid asking their parents only to get the same answer or even better watch the employee ask the employee you just asked. This has become a more recent issue that is happening more often and its getting annoying. DO NOT HARASS OVER MISSING PRODUCT; I don't care how badly you need something, standing there and demanding good customer service because we're missing something for two to three days doesn't meant it will fucking fall from the sky. Kosher/Halal Food; research your local areas. If there is not a sizable Jewish or Muslim population; do not expect us to carry either item in vast quantities and do not lecture us about how we have to have something. We don't have to carry anything; if we run out we're out. That is a production issue; not a supply one If you're a regular; you will get special treatment. If you're a rando, do not expect it. Do not lecture meat workers about how long you've been cooking; often times you're asking because you don't know and that means our direct experience trumps yours. Finally; do not waste our time with cutting and then just return the item. It makes it incredibly difficult for us to sell that item once its been cut especially if its a specific kind of cut.

Judging by your description of the place... Does it begin with W and have a certain type of cutlery in its name?

It's actually red due to lack of oxygen. When exposed to oxygen some protein oxidizes and then it turns brown. This is why some places keep meat in carbon monoxide, so it doesn't lose the red colour.

I had this one guy, clearly in his 50s slap up like 4 of them because they were 'brown' and say he used to work meat and we needed to pull them. I tried arguing but gave in and let him walk off and put them back out.

Former Walmart Maintenance Tech. #1, first and foremost: IF THE CLOSED SIGN IS ON THE WALL, A GATE IS BLOCKING THE ENTRY, AND A WET FLOOR SIGN IS ON THE GROUND, THE BATHROOM IS CLOSED DONT FUCKING WALK ON IN. #2, yes cleaning the women's bathroom takes a long time and has to be cleaned a lot. There are a fuck ton more stalls inside, and each stall has a "Personal Item" box that makes me want to die. #3, Don't tell me how miserable my job is, I'm well aware.