• What You Are Thinking? dick is nice but have you tried filling your mouth with the word of the lord
    5,012 replies, posted
[QUOTE=Reagy;52182229]Honestly we just say any old crap over the phone that sounds mildly "good" to get the old shites to actually buy it. I've said some right bullshit already over these calls because we're given no scripts, you're just left to wing it and its borderline hilarious.[/QUOTE] sell more mops [editline]3rd May 2017[/editline] buy more mops
[QUOTE=Reagy;52182229]Honestly we just say any old crap over the phone that sounds mildly "good" to get the old shites to actually buy it. I've said some right bullshit already over these calls because we're given no scripts, you're just left to wing it and its borderline hilarious.[/QUOTE] I'm not at a call center at the moment but I remember the feelings. Banging out sale after sale without trying is always a laugh too. And then of course when you're actually trying to get a sale they just won't bite. Thankfully they actually took me off the phones for the majority of my shifts when I was there to help out the other agents and train newcomers on the floor, was a pretty sweet gig by the end of it. Yeah I got barely any sales but I worked for Onstar anyways, hardly anyone buys that stuff. So I really just got to chat with people that didn't need any help because the job is pretty straight forward so they'd chat with me and pretend to have issues to get some time off the phone. Probably gonna go back there and apply for a supervisor position or something.
i didn't eat burre this time emily but i need to go for another walk
[QUOTE=Arc Nova;52182250]I'm not at a call center at the moment but I remember the feelings. Banging out sale after sale without trying is always a laugh too. And then of course when you're actually trying to get a sale they just won't bite. Thankfully they actually took me off the phones for the majority of my shifts when I was there to help out the other agents and train newcomers on the floor, was a pretty sweet gig by the end of it. Yeah I got barely any sales but I worked for Onstar anyways, hardly anyone buys that stuff. So I really just got to chat with people that didn't need any help because the job is pretty straight forward so they'd chat with me and pretend to have issues to get some time off the phone. Probably gonna go back there and apply for a supervisor position or something.[/QUOTE] I'd jump on that if the position is open, a lot of the people I'm seeing on the call floor are actually doing something similar, moving from the phones onto more management based roles and that's why they're getting fucktards like me in. There was another group of new kids doing their training today, can't wait for them to experience the shitshow and see how many drop out by week 2. Also in other news, I cycled past a crime scene this morning and while coming back, they were only just now boarding up the place. Someone had ripped the shutter right off the front of a newsagent then plowed through the front, fucking up the front display, door and cash machine. There was also the store safe dragged about half way across the small car park in front so they'd clearly been trying to do a crash and grab, too bad the cash machine was a literal brick and only the front face got fucked up and that safe they dragged was still locked tight. The most they've succeeded in was stealing some snacks and fucking up the vehicle they used to ram raid. :v:
[QUOTE=Reagy;52182174][img]http://horobox.co.uk/u/reag/2017-05-03_21-03-45.png[/img] If I thought this week was hell, oh boy next week is [B]FUCKED[/B].[/QUOTE] Don't die
[QUOTE=Nintendo-Guy;52182288]Don't die[/QUOTE] Too late already deaded.
[t]http://i.imgur.com/bpUQ50U.png[/t]
[QUOTE=Reagy;52182281]I'd jump on that if the position is open, a lot of the people I'm seeing on the call floor are actually doing something similar, moving from the phones onto more management based roles and that's why they're getting fucktards like me in. There was another group of new kids doing their training today, can't wait for them to experience the shitshow and see how many drop out by week 2. Also in other news, I cycled past a crime scene this morning and while coming back, they were only just now boarding up the place. Someone had ripped the shutter right off the front of a newsagent then plowed through the front, fucking up the front display, door and cash machine. There was also the store safe dragged about half way across the small car park in front so they'd clearly been trying to do a crash and grab, too bad the cash machine was a literal brick and only the front face got fucked up and that safe they dragged was still locked tight. The most they've succeeded in was stealing some snacks and fucking up the vehicle they used to ram raid. :v:[/QUOTE] Cash machines are built like tanks, a lot of attempted crash and grabs have been tried here this year but always foiled because the machine just wouldnt burst open
[QUOTE=Reagy;52182229]Honestly we just say any old crap over the phone that sounds mildly "good" to get the old shites to actually buy it. I've said some right bullshit already over these calls because we're given no scripts, you're just left to wing it and its borderline hilarious.[/QUOTE] Just curious, do you guys have QA preventing you from saying certain stuff or are they just not really strict? Also does AHT/average handling time and survey scores count a lot for team/individual performance too per day?
[QUOTE=ZnT00;52182147]pansexual socks[/QUOTE]😍😍😍😍😍
@reagy We only got 1 10 minute break and a 20 minute lunch too it was such bullshit but they were really lax on me so id take extra time and ask for smoke breaks and they didn't care as i was "helping" out the floor damn i really should go back there and try to snag a supervisor position, im chill with all of them so it's probably in the bag. I didn't get it while I was working there because of poor attendance when I first started
[QUOTE=ZnT00;52182147][IMG]http://i.imgur.com/pfJwnF0.png[/IMG] pansexual socks[/QUOTE]😍😍😍😍😍😍
I spent an embarrassing amount of money on games this month
[QUOTE=Nintendo-Guy;52182311]I spent an embarrassing amount of money on games this month[/QUOTE] Spend it on me next month. :dogcited: jk
i wish prey had a pc demo fuck their whole "you can just refund it on steam if you want to demo the game!!!!" stance because that's just fucking stupid and i shouldn't have to spend $60 to demo a fucking game [editline]3rd May 2017[/editline] plus i don't even have $60 in my fucking bank account fuck you bethesda
[t]http://media.kg-portal.ru/anime/k/konosubarashiisekainishukufukuo/images/konosubarashiisekainishukufukuo_65.jpg[/t]
[QUOTE=NachoPiggy;52182302]Just curious, do you guys have QA preventing you from saying certain stuff or are they just not really strict? Also does AHT/average handling time and survey scores count a lot for team/individual performance too per day?[/QUOTE] Nope, you're just given a bunch of info and you flow with that. No time goals, they expect you to talk to the customers so if one starts rambling on about their holidays, they expect you to engage them in conversation, they care more about the service image than being efficient. No survey scores at all, your performance isn't really monitored at all other than login and logout times, if shift says you start at 12, they expect to see you logged in at 11:50 for example. Only thing they really expect form you at the end of the week, is to have sold 20% of sales with shoe care items. If you score low they'll have a talk to you and maybe listen in to suggest changes to how you introduce the shoe care items but that's all, you're left to your own devices pretty much.
[QUOTE=Captain;52182358][t]http://media.kg-portal.ru/anime/k/konosubarashiisekainishukufukuo/images/konosubarashiisekainishukufukuo_65.jpg[/t][/QUOTE] me
Varg666
[video]https://youtu.be/1AhmHdF643o[/video] I love villains like these. Villains without a clear motive tend to just be 2D villains and those with the motive of power are cliché (unless using power for a different motive other than "take over the world") The villains like Mr. Freeze however, is someone many people can relate to. Not many people want to conquer, not many people want to commit world Armageddon. But many people would who lost their loved one due to the hands of a person (or people) would want the same thing Mr. Freeze wanted: revenge. Of course, some may not go to the extent to brush off other casualties who are unintentionally in the way, but the point still stands that revenge was the motive. I feel like the best villains are the ones who delude themselves that what they're doing is "right". In a way, they relate to us. We act, we fight, we speak for what we believe is "right". It makes them human like we are.
[QUOTE=Nintendo-Guy;52182366]Varg666[/QUOTE] has rated you disagree for whatever reason
[QUOTE=Nintendo-Guy;52182366]Varg666[/QUOTE] Isn't he one of the people who despise this thread?
[QUOTE=Reagy;52182360]Nope, you're just given a bunch of info and you flow with that. No time goals, they expect you to talk to the customers so if one starts rambling on about their holidays, they expect you to engage them in conversation, they care more about the service image than being efficient. No survey scores at all, your performance isn't really monitored at all other than login and logout times, if shift says you start at 12, they expect to see you logged in at 11:50 for example. Only thing they really expect form you at the end of the week, is to have sold 20% of sales with shoe care items. If you score low they'll have a talk to you and maybe listen in to suggest changes to how you introduce the shoe care items but that's all, you're left to your own devices pretty much.[/QUOTE] That actually sounds way more enjoyable and relaxed than my call center job for 2 and a half years. I worked for Convergys outsourcing for a US account under Dish Network. Graveyard shifts due to timezones, so I work at somewhere around like 2AM and go home at 2PM, sometimes 3PM if our supervisor wants to coach us individually after shift. Sometimes they adjust according to daylight savings or holidays or projected call volume due to an event i.e. natural disasters, superbowl/sports event etc. It was pretty high pressure and every night our call volumes were insane, practically a call inbound to us just right after we finish a call and I talk to like 50-70 people per day. Supervisors would get yelled at by the director after a bad performance per month, and in turn our supervisors will grill us a lot too every night if we even just barely pass the passing score per day. We're also given the role for pretty much everyone as a grunt, so we're both tech support and customer support, and we're require to upsell, specifically premium channels like HBO, Showtime etc. 2 hour session first, then 15 minute break, then a 3 hour session, then 45 minute lunch, then another 3 hour session, then one more 15 minute break, before ending on one last 2 hour session. It was pretty rough and there has been many times I practically lost my voice and was very raspy on the phone. AHT was like 5 minutes, so if I'm already pass 5 minutes, I start to worry because I'd get grilled after shift if I can't make the 99% goal. Plus I have to juggle that without pissing off the customer, because survey scores matter too. 8 and 9 are considered promoters, and 7 being neutral, and 6-1 being demoters, which will bring our team stats down. Plus we have QA to worry about too, so I have to follow steps on our end to a tee, even if there's a chance to piss off an impatient customer that way, rather than just giving what they want (if we could). I.e. need replacement remote, regardless if it's their fault or it's our own tech being faulty, we literally have to ask them first if they're willing to pay $20 for it, and only can dispatch it for free if they say no and get pissed off. It was pretty brutal especially when a supervisor is listening to our calls next to us so I have to both hear the customer talk while my supervisor talk to me and tell me stuff. I'm glad I got out of it now, but I'm still thankful to get the job in the first place. It made me appreciate more other jobs and my own free time and gave me a good work ethic. Plus while I'm still a very shy introvert it helped me talk to people more online.
[QUOTE=NachoPiggy;52182438]That actually sounds way more enjoyable and relaxed than my call center job for 2 and a half years. I worked for Convergys outsourcing for a US account under Dish Network. Graveyard shifts due to timezones, so I work at somewhere around like 2AM and go home at 2PM, sometimes 3PM if our supervisor wants to coach us individually after shift. Sometimes they adjust according to daylight savings or holidays or projected call volume due to an event i.e. natural disasters, superbowl/sports event etc. It was pretty high pressure and every night our call volumes were insane, practically an call inbound to us just right after we finish a call and I talk to like 50-70 people per day. Supervisors would get yelled at by the director after a bad performance per month, and in turn our supervisors will grill us a lot too every night if we even just barely pass the passing score per day. We're also given the role for pretty much everyone as a grunt, so we're both tech support and customer support, and we're require to upsell, specifically premium channels like HBO, Showtime etc. 2 hour session first, then 15 minute break, then a 3 hour session, then 45 minute lunch, then another 3 hour session, then one more 15 minute break, before ending on one last 2 hour session. It was pretty rough and there has been many times I practically lost my voice and was very raspy on the phone. AHT was like 5 minutes, so if I'm already pass 5 minutes, I start to worry because I'd get grilled after shift if I can't make the 99% goal. Plus I have to juggle that without pissing off the customer, because survey scores matter too. 8 and 9 are considered promoters, and 7 being neutral, and 6-1 being demoters, which will bring our team stats down. Plus we have QA to worry about too, so I have to follow steps on our end to a tee, even if there's a chance to piss off an impatient customer that way, rather than just giving what they want (if we could). I.e. need replacement remote, regardless if it's their fault or it's our own tech being faulty, we literally have to ask them first if they're willing to pay $20 for it, and only can dispatch it for free if they say no and get pissed off. It was pretty brutal especially when a supervisor is listening to our calls next to us so I have to both hear the customer talk while my supervisor talk to me and tell me stuff. I'm glad I got out of it now, but I'm still thankful to get the job in the first place. It made me appreciate more other jobs and my own free time and gave me a good work ethic. Plus while I'm still a very shy introvert it helped me talk to people more online.[/QUOTE] Yeah this place is far more relaxed on how it handles their calls but the output is crazy, 50~70 people a day? Try over 130. We bang these fuckers out in minutes when they come to us with specific interests like its going out of fashion. Do the call welcome, customer instantly says what they want followed by customer number, bang item into order basket, do the canned shit to upsale, they say yeah or no, confirm address, bang through payment, done. Shortest call I've done took 2 minutes.
I should have just bought a pre-built PC
i'm back from my walk it was nice and refeshing
[QUOTE=Reagy;52182474]Yeah this place is far more relaxed on how it handles their calls but the output is crazy, 50~70 people a day? Try over 130. We bang these fuckers out in minutes when they come to us with specific interests like its going out of fashion. Do the call welcome, customer instantly says what they want followed by customer number, bang item into order basket, do the canned shit to upsale, they say yeah or no, confirm address, bang through payment, done. Shortest call I've done took 2 minutes.[/QUOTE] 130 is insane whoa. :v: 2 minute call especially. I pretty much pray every night to have a customer call on a wrong phone number or just pranks even because they usually hang up after less than a minute (though we're not allowed to release calls unfortunately so it can go either way sometimes if they're not responding on their end). Longest call I got before was over an hour and a half, customer just bombarded with me everything. Complained about a price increase for 30 minutes back and forth, then made me do a tech call saying he has been getting an error on his receiver for the past week and no one came by to fix it, couldn't get pass one step for over a while, and he wouldn't say the magic word on saying if he could get a tech out instead so literally did that for another 30 minutes. Fixed it eventually but now decided to bring up a bill he got 5 months ago, which was before the month before the price increase. Had to explain about prorated charges because someone from their household upgraded their package prior to bill. Gave me a 1 on the survey too at the end of it. :c I could already feel the supervisor's angry gaze at me after that call. :v:
Hey I passed my driving test 90/100 fuck YEA
Please please don't tell me my first SSD is broken. There're things on it that are too important to lose
[QUOTE=Kurahk;52182506]Hey I passed my driving test 90/100 fuck YEA[/QUOTE] great job now don't go running people over
Sorry, you need to Log In to post a reply to this thread.