Brohoster: Proving their Excellent Services Yet Again
3,001 replies, posted
[QUOTE=ProWaffle;30559250]The Antisocial Network[/QUOTE]
the brocial network
[editline]19th June 2011[/editline]
this thread is now about possible movie titles
Oh, right. I do have it. Time to scan my passport!
[QUOTE=CheeseMan;30559283][url]http://www.minecraftforum.net/topic/190011-brohoster-·-only-400mo-·-home-to-over-4000-servers/page__st__1700[/url]:siren:
[B]I suggest[/B] people with minecraft forum accounts warn the players here what's going on. Either by posting here or with a new thread. They're oblivious at the moment.[/QUOTE]
JWJ took care of that yesterday
[url]http://www.minecraftforum.net/topic/190011-brohoster-%c2%b7-only-400mo-%c2%b7-home-to-over-4000-servers/page__view__findpost__p__5532908[/url]
Oh, for some reason it pulled a drastically earlier page than that one. Odd.
My god, I shouldn't have neglected this thread. Oh well, I catched up now.
I really wonder how Matt can be this stupid, trying to defend himself by saying a quote of his own post is false, and more stuff like that.
[QUOTE=Therbo;30559018]I'd be willing to give away a few KVM VPSs, forever. I got a shell script that converts CentOS into MinecentOS aswell.[/QUOTE]
Thanks for the offer
How much RAM do they have?
[QUOTE=Trumple;30559368]Thanks for the offer
How much RAM do they have?[/QUOTE]
512mb
[QUOTE=Trumple;30559368]Thanks for the offer
How much RAM do they have?[/QUOTE]
PM me. I'm the guy that gave you Portal - I can host you for free on a personal server.
I've just read through every post in this thread, fucking worth it hahaha.
That fucking sucks, JWJ was the fucking man.
Just read the 14 pages that happened while i was sleeping.So much mood swinging.
Oh wow, I go to bed and then I check the thread again to see 500 new posts :v:
Here's a formatted PDF of it so this post doesn't look messed up: [url]http://www.techss.info/thoughts.pdf[/url] )
Well, here’s what I’ll do for you guys -- I’ll do what YOU guys think is the “right thing to do”. You're all right: You're the clients that keep the company afloat, so I'll do what you guys want. Even though --
I own the company legally and have since december
Jacob was fired for reasons that are clearly outlined, although everyone seems to ignore 99% of them and jump right to the use of weed
The company is tanking because $12,000 mysteriously disappeared while moving from Jacobs PayPal accounts to ours (And then he blackmailed another $2k out of us)
Softlayer is likely going to shut everything down at 10am Monday morning regardless because that missing money was supposed to go to Softlayer to pay our monthly bills
I’ll do the “Honorable” thing in your eyes and I’ll simply hand back the company to Jacob.
I’ve wanted nothing to do with it since day one. Jacob came to me because Brohoster was about to go broke, just as it is now. He looked for a buyer to save it, which I did. Jacob claims there was some $5,000 buyout price when there wasn’t -- it was agreed that I would take on the company and that he would be kept on staff (provided he actually worked and did well) in exchange for us to cut the monthly server costs in half and make the company actually grow. As long as he did his job well, he could keep running things. I never jumped in and changed things because honestly, I didn’t care. Everything was running smoothly and it was growing.
There are a lot of things that were severely wrong with what Jacob had done that lead to him getting fired. I’ll provide a list, as I promised I would a few weeks ago --
Jacob was highly negligent
He left the firewalls fully disabled on every last server and simply refused to enable them.
He left a copy of the WHMCS Database in public web space without anyone knowing, alongside an archive that included all encryption keys. Had we not re-installed WHMCS and re-keyed everything, everyones credit cards would be at risk.
Knowing full well that there were server issues on several occasions, he simply did nothing or was on drugs at the time which prevented him from fixing the issues
Jacob had issues with authority
On several occasions, we directed him to fix parts of the network which he never did.
We explicitly told him how much he could over allocate on servers, which he simply didn’t listen to. You know how your server lags? Well, it’s because Jacob has put so many Minecraft servers per host node (130+ in some cases) to where the Windows Paging files are 40-50GB in size, attempting to run as RAM.
Jacob wouldn’t handle prominent tickets flagged for his attention
On many logged occasions, myself as well as other staff members had to remind jacob several times to complete tickets flagged to him. Our support ticket queues would be empty, yet there would be 100+ tickets flagged for him at any given point in time (some 50+ days old) simply not being completed. Simply things such as EPP codes (anyone feel like they’ve heard that one before?) not being provided to clients to large things such as refunds not being processed -- Things weren’t getting done.
Jacob became a legal liability
Once Jacob started posting pictures of his drugs online, and posting up stories of his drug use, he became a legal liability. The vast majority of our client base are parents of younger children who pay the bills. We’ve had several complaints from parents over our slogan alone. Honestly, I think it’s rather revolting, but just as “sex sells”, so does the Brohoster slogan.
With several BBB complaints coming in over the fact that Jacob was not issuing refunds (And Jacob STILL didn’t issue the refunds or provide the EPP Codes knowing full well that the reports were received), it became a problem
To clarify a few things that some of you guys have heard, taken the wrong way, simply blown out of proportion --
The company is NOT being sold for what it’s listed at on Web Hosting Talk. That’s a typo from the initial draft that we used and we actually ticketed WHT asking them to modify it, but they never did.
The company has NOT been sold as of yet.
I never filed a complaint with ICANN over the domain name, nor did I steal it out from under him. I said that I would file a complaint with ICANN as the domain was legally mine, as he agreed in writing. Jacob was supposed to hand us over the domains back in December, but he never did. I never worried about it since things were running smoothly up until recently. In addition, 6 weeks ago Jacob was given final notice to turn over the domains otherwise he would be let go, and he never turned them over.
I did NOT steal the company from Jacob. As explained above, Jacob was highly irresponsible and ultimately lead to his own firing.
I did NOT want to fire Andrew at all. He was an outstanding employee up until this past week, when he started to develop a horrible attitude towards not only us in management but the clients as well. There are over 30 client complaints towards himself in a period of 3 days. He took a day off for “stress” because we told him that he needed to improve his work performance or his work ethic. We actually enjoyed having Andrew on staff -- He was damn smart and knows his stuff. I’ve got nothing against him. But yelling and being highly rude to clients just isn’t able to be tollerated -- especially when his reasoning/thought process was entirely incorrect to begin with, so there was no basis to tell the clients anything at all.
EPP Codes for domains are being handled manually. You guys are posting up all over the place wanting to file with ICANN and what not -- There’s only one person who can handle them and that’s myself. Jacob never once handed out an EPP code (Unless absolutely forced to do so). When he was fired, he finally provided the domains to myself, and I’ve been handing out EPP Codes as requested. Any client who requests one also needs to understand that Namecheap (the registrar Jacob decided to use) will only email the EPP codes to the registrant -- they won’t provide the EPP codes through the Web interfaces or API. Once I send out the EPP codes, it’s sent to whatever email address is on file for the domain itself.
So I’ll say this -- I’ll give the company back to Jacob and let you guys deal with him again. Jacob will get my terms privately, and they won’t be harsh at all. He can essentially have it back. But I will say this: In the condition the servers are, have fun. With the financial status of the company, have fun. It might make $10k/month or so in profits after all is considered, but that means nothing when the company is a month behind on it’s bills because the self-proclaimed Ex-CEO walked with a LOT more money than the $5,000 that he says he did.
My last note is that since I took over the company, he was never CEO. He was on the books as General Manager. He ran around for 5 months claiming himself to be the CEO, but that sure as heck wasn’t the case.
I’d also like to note that over the past month since I took over Brohoster, I’ve rolled out several new servers just to take some of the overloaded crap that Jacob left laying around. Page files are NOT meant to be 50GB+ in size. I’ve also given ALL staff raises since Jacob was paying half the staff $50/week, which simply wasn’t right since most of them were handling 100+ tickets every single day. That works out to about 7 cents per ticket answered when industry standard is between $1.25/ticket and $2.50/ticket.
Anyway -- you guys have fun. Jacob, you can get in touch when you’re ready.
Oh god hes back.
[QUOTE=CU-MattR;30559620]Here's a formatted PDF of it so this post doesn't look messed up: [url]http://www.techss.info/thoughts.pdf[/url] )
[/QUOTE]
He's already stated he doesn't want it back.
Good luck with that.
EDIT: Also please dont quote that whole wall-o-text, just put the first bit in the quote.
[QUOTE=CU-MattR;30559620]massive wall of shit[/QUOTE]
Let's say you're correct, you'd still be a massive asshole for firing essential members of staff, attempting to sell the company, and threatening everybody who doesn't share your opinion with lawsuits. The way you have gone about this is totally unprofessional and it's likely every business you try to run will fail.
Oh a back pedal
[h2]Yep[/h2], Matt is now trying to give back the company as the equity has been lost and he knows the damage is too irreparable to bring it back.
[B]He's essentially trying to shovel his shit back to Jacob after he destroyed it.[/B]
The formatting of that is indicative of an emotional breakdown.
[QUOTE=CU-MattR;30559620]
Hello, the ship has already hit the iceberg but you can have it back now.
I have failed at being a good host for the past few weeks and just want to ship the blame on everyone else but me.[/QUOTE]
Matt accept it, YOU FAILED!
NOW GET OUT!
Have you dropped the case you had against JWJs answering machine for being naughty and recording that voicemail? I'd like to see how it could defend itself
[QUOTE=CU-MattR;30559620]Here's a formatted PDF of it so this post doesn't look messed up: [url]http://www.techss.info/thoughts.pdf[/url] )
Well, here’s what I’ll do for you guys -- I’ll do what YOU guys think is the “right thing to do”. You're all right: You're the clients that keep the company afloat, so I'll do what you guys want. Even though --
I own the company legally and have since december
Jacob was fired for reasons that are clearly outlined, although everyone seems to ignore 99% of them and jump right to the use of weed
The company is tanking because $12,000 mysteriously disappeared while moving from Jacobs PayPal accounts to ours (And then he blackmailed another $2k out of us)
Softlayer is likely going to shut everything down at 10am Monday morning regardless because that missing money was supposed to go to Softlayer to pay our monthly bills
I’ll do the “Honorable” thing in your eyes and I’ll simply hand back the company to Jacob.
I’ve wanted nothing to do with it since day one. Jacob came to me because Brohoster was about to go broke, just as it is now. He looked for a buyer to save it, which I did. Jacob claims there was some $5,000 buyout price when there wasn’t -- it was agreed that I would take on the company and that he would be kept on staff (provided he actually worked and did well) in exchange for us to cut the monthly server costs in half and make the company actually grow. As long as he did his job well, he could keep running things. I never jumped in and changed things because honestly, I didn’t care. Everything was running smoothly and it was growing.
There are a lot of things that were severely wrong with what Jacob had done that lead to him getting fired. I’ll provide a list, as I promised I would a few weeks ago --
Jacob was highly negligent
He left the firewalls fully disabled on every last server and simply refused to enable them.
He left a copy of the WHMCS Database in public web space without anyone knowing, alongside an archive that included all encryption keys. Had we not re-installed WHMCS and re-keyed everything, everyones credit cards would be at risk.
Knowing full well that there were server issues on several occasions, he simply did nothing or was on drugs at the time which prevented him from fixing the issues
Jacob had issues with authority
On several occasions, we directed him to fix parts of the network which he never did.
We explicitly told him how much he could over allocate on servers, which he simply didn’t listen to. You know how your server lags? Well, it’s because Jacob has put so many Minecraft servers per host node (130+ in some cases) to where the Windows Paging files are 40-50GB in size, attempting to run as RAM.
Jacob wouldn’t handle prominent tickets flagged for his attention
On many logged occasions, myself as well as other staff members had to remind jacob several times to complete tickets flagged to him. Our support ticket queues would be empty, yet there would be 100+ tickets flagged for him at any given point in time (some 50+ days old) simply not being completed. Simply things such as EPP codes (anyone feel like they’ve heard that one before?) not being provided to clients to large things such as refunds not being processed -- Things weren’t getting done.
Jacob became a legal liability
Once Jacob started posting pictures of his drugs online, and posting up stories of his drug use, he became a legal liability. The vast majority of our client base are parents of younger children who pay the bills. We’ve had several complaints from parents over our slogan alone. Honestly, I think it’s rather revolting, but just as “sex sells”, so does the Brohoster slogan.
With several BBB complaints coming in over the fact that Jacob was not issuing refunds (And Jacob STILL didn’t issue the refunds or provide the EPP Codes knowing full well that the reports were received), it became a problem
To clarify a few things that some of you guys have heard, taken the wrong way, simply blown out of proportion --
The company is NOT being sold for what it’s listed at on Web Hosting Talk. That’s a typo from the initial draft that we used and we actually ticketed WHT asking them to modify it, but they never did.
The company has NOT been sold as of yet.
I never filed a complaint with ICANN over the domain name, nor did I steal it out from under him. I said that I would file a complaint with ICANN as the domain was legally mine, as he agreed in writing. Jacob was supposed to hand us over the domains back in December, but he never did. I never worried about it since things were running smoothly up until recently. In addition, 6 weeks ago Jacob was given final notice to turn over the domains otherwise he would be let go, and he never turned them over.
I did NOT steal the company from Jacob. As explained above, Jacob was highly irresponsible and ultimately lead to his own firing.
I did NOT want to fire Andrew at all. He was an outstanding employee up until this past week, when he started to develop a horrible attitude towards not only us in management but the clients as well. There are over 30 client complaints towards himself in a period of 3 days. He took a day off for “stress” because we told him that he needed to improve his work performance or his work ethic. We actually enjoyed having Andrew on staff -- He was damn smart and knows his stuff. I’ve got nothing against him. But yelling and being highly rude to clients just isn’t able to be tollerated -- especially when his reasoning/thought process was entirely incorrect to begin with, so there was no basis to tell the clients anything at all.
EPP Codes for domains are being handled manually. You guys are posting up all over the place wanting to file with ICANN and what not -- There’s only one person who can handle them and that’s myself. Jacob never once handed out an EPP code (Unless absolutely forced to do so). When he was fired, he finally provided the domains to myself, and I’ve been handing out EPP Codes as requested. Any client who requests one also needs to understand that Namecheap (the registrar Jacob decided to use) will only email the EPP codes to the registrant -- they won’t provide the EPP codes through the Web interfaces or API. Once I send out the EPP codes, it’s sent to whatever email address is on file for the domain itself.
So I’ll say this -- I’ll give the company back to Jacob and let you guys deal with him again. Jacob will get my terms privately, and they won’t be harsh at all. He can essentially have it back. But I will say this: In the condition the servers are, have fun. With the financial status of the company, have fun. It might make $10k/month or so in profits after all is considered, but that means nothing when the company is a month behind on it’s bills because the self-proclaimed Ex-CEO walked with a LOT more money than the $5,000 that he says he did.
My last note is that since I took over the company, he was never CEO. He was on the books as General Manager. He ran around for 5 months claiming himself to be the CEO, but that sure as heck wasn’t the case.
I’d also like to note that over the past month since I took over Brohoster, I’ve rolled out several new servers just to take some of the overloaded crap that Jacob left laying around. Page files are NOT meant to be 50GB+ in size. I’ve also given ALL staff raises since Jacob was paying half the staff $50/week, which simply wasn’t right since most of them were handling 100+ tickets every single day. That works out to about 7 cents per ticket answered when industry standard is between $1.25/ticket and $2.50/ticket.
Anyway -- you guys have fun. Jacob, you can get in touch when you’re ready.[/QUOTE]
Even if this was all true, I would trust JWJ alot more with my stuff i.e. servers etc, than you.
I want my money back.
[QUOTE=farmatyr;30559714]I want my money back.[/QUOTE]
It's funny because he's been in the thread for hours and I think he spent the whole night typing that.
"Oh fuck this boat I just stole is sinking, what should I do? Oh I know, I'll give it back to the original owner just as it's about to go under"
[QUOTE=farmatyr;30559714]I want my money back.[/QUOTE]
[QUOTE=CU-MattR;30559620]He left the firewalls fully disabled on every last server and simply refused to enable them.
He left a copy of the WHMCS Database in public web space without anyone knowing, alongside an archive that included all encryption keys. Had we not re-installed WHMCS and re-keyed everything, everyones credit cards would be at risk.
Knowing full well that there were server issues on several occasions, he simply did nothing or was on drugs at the time which prevented him from fixing the issues
Jacob had issues with authority
On several occasions, we directed him to fix parts of the network which he never did.
We explicitly told him how much he could over allocate on servers, which he simply didn’t listen to. You know how your server lags? Well, it’s because Jacob has put so many Minecraft servers per host node (130+ in some cases) to where the Windows Paging files are 40-50GB in size, attempting to run as RAM.
Jacob wouldn’t handle prominent tickets flagged for his attention
On many logged occasions, myself as well as other staff members had to remind jacob several times to complete tickets flagged to him. Our support ticket queues would be empty, yet there would be 100+ tickets flagged for him at any given point in time (some 50+ days old) simply not being completed. Simply things such as EPP codes (anyone feel like they’ve heard that one before?) not being provided to clients to large things such as refunds not being processed -- Things weren’t getting done.
Jacob became a legal liability
Once Jacob started posting pictures of his drugs online, and posting up stories of his drug use, he became a legal liability. The vast majority of our client base are parents of younger children who pay the bills. We’ve had several complaints from parents over our slogan alone. Honestly, I think it’s rather revolting, but just as “sex sells”, so does the Brohoster slogan.
With several BBB complaints coming in over the fact that Jacob was not issuing refunds (And Jacob STILL didn’t issue the refunds or provide the EPP Codes knowing full well that the reports were received), it became a problem[/QUOTE]
Can you prove any of this?
Posting in Rosenblat's death thread
He probably made depts or whatever and wants to give them "back" as well.
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