Valve fined $3 million AUS for refusing refunds and misleading customers - Polidicks

Best part of our refund laws is that we don't get refunded in store credit, rather the way you purchased the item in the first place. I don't like steam paying refunds back as fun bucks.

[QUOTE=Sims_doc;51572877]Best part of our refund laws is that we don't get refunded in store credit, rather the way you purchased the item in the first place. I don't like steam paying refunds back as fun bucks.[/QUOTE] steam refunds to the original payments method you bought it with, you only get steam "fun bucks" back if you paid with your steam wallet in the first place all my old games from 2010 still show the refund option as my mum's paypal lol

[QUOTE=DatHarry;51572737] did i just get lucky? i thought that was pretty common of a game didn't work correctly[/QUOTE] I don't think it's luck, that cannot be done with programming With proof that allowing input is a case, then sometimes it flat out denies it, so there's a trigger somewhere, and I can't say for sure where [sp]:\[/sp] [editline]24th December 2016[/editline] [QUOTE=DatHarry;51572905]steam refunds to the original payments method you bought it with, you only get steam "fun bucks" back if you paid with your steam wallet in the first place all my old games from 2010 still show the refund option as my mum's paypal lol[/QUOTE] this is true

[QUOTE=simkas;51572728]They have everything to do with that. If a bunch of indie developers are going to get fucked because people will finish their games in a few hours and will get a refund because of Australian laws then fuck those laws and Valve should fight them to the end. .[/QUOTE] They're not getting a refund if they finish a game in 2 hours under Australian Consumer Law... they're getting a refund under Valve's policies. Are you thinking this through?

A 2011 paypal purchase of Assassins creed will go back to my friends paypal Unfortunately, He's dead

[QUOTE=DogGunn;51572923]They're not getting a refund if they finish a game in 2 hours under Australian Consumer Law... they're getting a refund under Valve's policies. Are you thinking this through?[/QUOTE] I know, but you're saying that they should change that to more than 2 hours to comply to Australian laws more accurately.

[QUOTE=Scratch.;51572479]That's a pretty big notice, even if this is not the right text [t]https://jii.moe/41yivxIEM.png[/t] (1080p 100% Scaling, 14pt)[/QUOTE] Julia Gillard was a beast for pushing the Australian Consumer Law legislation through.

[QUOTE=simkas;51572930]I know, but you're saying that they should change that to more than 2 hours to comply to Australian laws more accurately.[/QUOTE] if we can issue the 'my issue is not listed' and cite some BS from the consumer act, then it's fine, as long as the monkey's handling it approve it [t]https://jii.moe/V1qe6zLEz.png[/t] [editline]24th December 2016[/editline] [QUOTE=Bradyns;51572936]Julia Gillard was a beast for pushing the Australian Consumer Law legislation through.[/QUOTE] redheads get shit done

[QUOTE=simkas;51572930]I know, but you're saying that they should change that to more than 2 hours to comply to Australian laws more accurately.[/QUOTE] No, I'm saying they should comply with ACL, and that's it. That means it might be less than 2 hours for a small game, and more than 2 hours for a large game. I doubt 2 hours even complies with EU consumer law. [editline]24th December 2016[/editline] [QUOTE=Bradyns;51572936]Julia Gillard was a beast for pushing the Australian Consumer Law legislation through.[/QUOTE] Any government would've gotten it through. It was an amalgamation of all other laws, which was agreed to by every State and Territory Government in Australia.

[QUOTE=Mister Sandman;51572469]Good, if you ask me it's probably a drop in the water compared to what they make in an hour but Valve needs to start facing actual consequences for their bullshit they're too fuckin' fat and happy[/QUOTE] Aye, they need to have a fire lit under their arse, make them step up their game and do their job properly.

[QUOTE=DogGunn;51572987]No, I'm saying they should comply with ACL, and that's it. That means it might be less than 2 hours for a small game, and more than 2 hours for a large game. I doubt 2 hours even complies with EU consumer law. [/QUOTE] Yeah but how do they regulate it? I imagine Valve can't afford to be going around and spending a bunch of time assessing every single game to decide the time limit and letting developers or publishers decide that could cause some real big issues.

[QUOTE=simkas;51573350]Yeah but how do they regulate it? I imagine Valve can't afford to be going around and spending a bunch of time assessing every single game to decide the time limit and letting developers or publishers decide that could cause some real big issues.[/QUOTE] i doubt they will assess games hand half ass a solution

[QUOTE=simkas;51573350]Yeah but how do they regulate it? I imagine Valve can't afford to be going around and spending a bunch of time assessing every single game to decide the time limit and letting developers or publishers decide that could cause some real big issues.[/QUOTE] On the balance of probabilities. They could probably look at how many other people are asking for a refund or other support for the game.

valve should remove the 2 week/hour limit from refunds imo

[QUOTE=Nautsabes;51573553]valve should remove the 2 week/hour limit from refunds imo[/QUOTE] Then what's stopping people from finishing a game and then refunding it?

like, developers already put all sorts of stupid and asinine restrictiosn on what can and cant be done with the game and everythign that incldues. theres developers that try to shutter off modding, theres developers that dont allow private servers, theres developers that require a stupid account and loging and can ban u from your game. sounds less like ur buying a game and more like youre renting a game. in that case, let me be able to return the game and get my money back at any time [editline]23rd December 2016[/editline] [QUOTE=simkas;51573556]Then what's stopping people from finishing a game and then refunding it?[/QUOTE] nothing and i dont think thats an issue

[QUOTE=Nautsabes;51573565]nothing and i dont think thats an issue[/QUOTE] What? Yes it's a fucking issue. Yeah, let's just let people get free games forever, game developers can work for free. Fuck off.

[QUOTE=simkas;51573578]What? Yes it's a fucking issue. Yeah, let's just let people get free games forever, game developers can work for free. Fuck off.[/QUOTE] If you're an AAA game and your story is under 3 or 4 hours, it deserves a refund IMO.

[QUOTE=simkas;51573578]What? Yes it's a fucking issue. Yeah, let's just let people get free games forever, game developers can work for free. Fuck off.[/QUOTE] i really dont think itd be as big a problem as you make it out to be. if its a genuine good game people like, theyll keep it so they can keep playing it. if i dont play it anymore, let it return it for my money back. if im actually buying the game, then i shouldnt have to deal with shit like microtransactions, accounts, always online, and other asinine nonsense. but if the developer if intent on controlling how i play the game, then let me be able to return the game at any point. also, youre rude. that "fuck off" was completely unnecessary and uncalled for.

[QUOTE=Sir_takeslot;51573595]If you're an AAA game and your story is under 3 or 4 hours, it deserves a refund IMO.[/QUOTE] Who's talking about AAA games? [editline]23rd December 2016[/editline] [QUOTE=Nautsabes;51573608]i really dont think itd be as big a problem as you make it out to be. if its a genuine good game people like, theyll keep it so they can keep playing it. if i dont play it anymore, let it return it for my money back. if im actually buying the game, then i shouldnt have to deal with shit like microtransactions, accounts, always online, and other asinine nonsense. but if the developer if intent on controlling how i play the game, then let me be able to return the game at any point. also, youre rude. that "fuck off" was completely unnecessary and uncalled for.[/QUOTE] You're basically telling all game developers to get fucked so yeah I'm rude, it is called for. Refunds are for cases when the game doesn't work or the game turned out to be really bad, refunds aren't supposed to be for "okay I've done what I wanted to do with this game now I'll get my money back". And you're massively overestimating a large majority of gamers. If they have even a chance that they can play a game for free, they will jump on that chance even if it fucks over everyone else.

[QUOTE=simkas;51573614] You're basically telling all game developers to get fucked so yeah I'm rude, it is called for. Refunds are for cases when the game doesn't work or the game turned out to be really bad, refunds aren't supposed to be for "okay I've done what I wanted to do with this game now I'll get my money back"[/QUOTE] youre the only one telling anyone to get fucked and frankly i dont see the point in getting so upset over a topic like this. i should be able to refund my game like i can refund 99% of every other goods and products. the only things i can think of that i cant refund is stuff like food and gasoline, and thats for obvious reasons. i can return a movie after i watched it. refunding a game after playing it doesnt seem like such a stretch.

i can't wait to be able to refund games after i spend 10 hours on beating because of australia's absurdly consumer friendly laws rip indie devs, fuck u too. are people honestly ok with people being given unrestricted refunds to steam games?

[QUOTE=Nautsabes;51573608]i really dont think itd be as big a problem as you make it out to be. if its a genuine good game people like, theyll keep it so they can keep playing it. if i dont play it anymore, let it return it for my money back. if im actually buying the game, then i shouldnt have to deal with shit like microtransactions, accounts, always online, and other asinine nonsense. but if the developer if intent on controlling how i play the game, then let me be able to return the game at any point. also, youre rude. that "fuck off" was completely unnecessary and uncalled for.[/QUOTE] remember when killing floor 2 unlocked refunds to any hours/weeks and people (including lots of people here on fp) were refunding with 100s of hours of play time just because "lol might as well" if they made refunds available at any time the first few days would be a fucking disaster, when they released steam refunds initially there were lots of game developers complaining that their revenue had been slashed significantly off of it. imagine being a game developer who made some indie game from a few years ago in that situation, logging in to steam to see that your next paycheck was -$10,000 because all those people that had 24+ hours in your game 3 years ago just saw an easy way to get some money back on a game that they'd already completed. [editline]1[/editline] not to mention how hard it is to make a profit off a steam game in this day and age with all the greenlight shit getting pumped in, it'd be fucking impossible to get a new studio off the ground if people could do what they want with your product and take it back whenever

[QUOTE=Nautsabes;51573646]youre the only one telling anyone to get fucked and frankly i dont see the point in getting so upset over a topic like this. i should be able to refund my game like i can refund 99% of every other goods and products. the only things i can think of that i cant refund is stuff like food and gasoline, and thats for obvious reasons. i can return a movie after i watched it. refunding a game after playing it doesnt seem like such a stretch.[/QUOTE] you can't refund chips that you've eaten, why should you be able to refund a game you've finished

[QUOTE=Nautsabes;51573646]youre the only one telling anyone to get fucked and frankly i dont see the point in getting so upset over a topic like this. i should be able to refund my game like i can refund 99% of every other goods and products. the only things i can think of that i cant refund is stuff like food and gasoline, and thats for obvious reasons. i can return a movie after i watched it. refunding a game after playing it doesnt seem like such a stretch.[/QUOTE] Yeah it is a stretch, because then it just means you're getting a completely free game. And even returning a movie that you bought after watching it is a massively douchebag of a thing to do. You wouldn't buy a shirt, wear it for a week and then return it. Well, you would, if you're an asshole.

if you watch a movie all the way through or play a game all the way through and enjoy them and then try to refund them so you can have your cake and eat it too, you are a thief who belongs in jail

[QUOTE=DatHarry;51573658]remember when killing floor 2 unlocked refunds to any hours/weeks and people (including lots of people here on fp) were refunding with 100s of hours of play time just because "lol might as well" if they made refunds available at any time the first few days would be a fucking disaster, when they released steam refunds initially there were lots of game developers complaining that their revenue had been slashed significantly off of it. imagine being a game developer who made some indie game from a few years ago in that situation, logging in to steam to see that your next paycheck was -$10,000 because all those people that had 24+ hours in your game 3 years ago just saw an easy way to get some money back on a game that they'd already completed.[/QUOTE] no, i didnt know killing floor 2 did that, but funny u mention killing floor 2 because thats a game that got broken for me with some update and it runs like dog shit on my computer despite running just fine on it before. good to know ill be able to refund it. as for the people who refunded it just cuz, oh well? they dont play the game anymore when they refund it. as far as im aware tripwire is still doing just fine.

[QUOTE=Nautsabes;51573698]no, i didnt know killing floor 2 did that, but funny u mention killing floor 2 because thats a game that got broken for me with some update and it runs like dog shit on my computer despite running just fine on it before. good to know ill be able to refund it. as for the people who refunded it just cuz, oh well? they dont play the game anymore when they refund it. as far as im aware tripwire is still doing just fine.[/QUOTE] just because the people refunding a game they've spent their money on, enjoyed and THEN requested their money back didn't literally bankrupt the company doesn't mean their actions were justified or should be facilitated

[QUOTE=Nautsabes;51573698]no, i didnt know killing floor 2 did that, but funny u mention killing floor 2 because thats a game that got broken for me with some update and it runs like dog shit on my computer despite running just fine on it before. good to know ill be able to refund it. as for the people who refunded it just cuz, oh well? they dont play the game anymore when they refund it. as far as im aware tripwire is still doing just fine.[/QUOTE] Yeah they don't play, but they've already played it a bunch and basically ended up having a free game in the end. Even if maybe Tripwire isn't hurting badly from it, it's a really shitty precedent to set.

[QUOTE=Map in a box;51573662]you can't refund chips that you've eaten, why should you be able to refund a game you've finished[/QUOTE] because chips that are eaten are digested in stomach acid and passed thru your rectum. a video game sits on the shelf. [editline]23rd December 2016[/editline] [QUOTE=DatHarry;51573712]just because the people refunding a game they've spent their money on, enjoyed and THEN requested their money back didn't literally bankrupt the company doesn't mean their actions were justified or should be facilitated[/QUOTE] i guess we r gonna have to agree to disagree.