Valve offers a longer statement about Christmas Day caching issues that allowed users to view some, - Polidicks

[QUOTE=RenegadeCop;49421106]If you order pizza for a party and everyone gets the shits because its a bad pizza place but you told everyone it was good, then it would be. Especially if you're a professional caterer that makes millions of dollars.[/QUOTE] no it wouldn't be what the hell why would it be your fault that pizza hut or whatever gave you bad pizza

[QUOTE=theevilldeadII;49421188]-snip-[/QUOTE] how are they getting a pass? no one in here is even defending them, just saying "What do you really fucking expect"

[QUOTE=theevilldeadII;49421188]I think people still have this mind set of Steam if this was any other company people would be calling them out on this but because it's steam they seem to get a pass. [/QUOTE] If the same exact information was leaked from Amazon I would probably hold the same opinion.

All that arguing aside, Valve isn't a company that should rely on third party and be so easy-going in taking care of a platform like Steam and hopefully they'll finally try and actually improve Steam. This IS bad, this IS Valve's fault and all I want is for them to take responsibility and improve on it before something worse happens.

[QUOTE=Gwoodman;49421203]All that arguing aside, Valve isn't a company that should rely on third party and be so easy-going in taking care of a platform like Steam and hopefully they'll finally try and actually improve Steam. This IS bad, this IS Valve's fault and all I want is for them to take responsibility and improve on it before something worse happens.[/QUOTE] I feel like they have taken responsibility. Whether or not they improve on it remains to be seen. Only time will tell.

-snip-

[QUOTE=Keychain;49421190]Doxxing is releasing full name and residential information. That was achievable with this caching error if you had something in your shop cart.[/QUOTE] the information released is as useful as looking in a phone book or picking a random address off google earth doxing is a targeted personal attack

[QUOTE=SGTNAPALM;49421210]I feel like they have taken responsibility. Whether or not they improve on it remains to be seen. Only time will tell.[/QUOTE] I don't care about there sorry. I just want them start fixing shit and I mean like major fix not just minor stuff.

[QUOTE=Gwoodman;49421148]how do you know they advertised it and it wasn't Valve that specifically went to them? [/quote] what do you mean? you think they just walked on a busy road saying "hey can anyone care for those servers we have? we'll pay" ofcourse they looked for companies that advertise hosting and chosen one [quote] yeah pizza delivery to a huge platform containing millions of sensitive info, great comparison and answering that, you're comparing someone hacking into steam rather that the pizza delivery guy being the cause of the crash, so gj dude[/QUOTE] one (pizza place) is a company that services you for your money, the other (hosting company) is a company that services you for your money ???????

What really gets me about all this is that I had to go to third parties to figure out in any useful depth what was going on and whether or not I was fucked. I learned the specific details of what was leaked, how, and to what extent from an anonymous poster on 8chan sandwiched between pictures of smug anime girls within about an hour of it happening. If I waited for an official statement on the incident with the level of detail I would need to know to gauge how worried I should be for my personal info, I would have been biting my nails and panicking all the way up to [i]today[/i]. I can live with Valve Time for game releases and updates. Not for verification on whether or not I should freeze my bank account.

I already decided I don't know who's more responsible for the cock up though. The cdn is always just an open platform, you rent it out and use it to what you want, the provider gives support but it's ultimately up to the people renting it out to maintain it for their usage. However, a majority, if not all of use are not customers, I certainly ain't, I'm not even sure how well documented this is. Like surely if valve knew this was indeed a thing and it was enabled beforehand. Was there big red text 'should not be used on applications with sensitive information' or whatever, or is it just some setting that's recommended by Akamai. Regardless, both groups are indeed responsible

[QUOTE=RenegadeCop;49421250]As a caterer, you're telling people at the party the food is safe to eat. It's a bad comparison, though. Valve only sells TF2 skins, not pizza.[/QUOTE] Valve does more than that with Steam, but I'm getting the gist ever since greenlight they don't want to improve and instead just want to chill on the laurels and let the store bring in the dollar. But it seems like even that requires too much effort since they didn't have people working on giving users and customers a smooth as possible experience when faults that exposes potentially exploitative information took over an hour to address, and even much longer for a official statement to come out in the vain of "we're currently experiencing technical difficulties, please be patient while technicians are working on fixing the problem" meanwhile the store was temporarily put offline while the logs were examined to isolate the problem(s). In fact we had to rely on un-official statements, and only now they released something that's official.

To be fair, if I were using the same cdn as [I]Facebook[/I], I wouldn't expect shit breaking to that level either

[QUOTE=damnatus;49421266]what do you mean? you think they just walked on a busy road saying "hey can anyone care for those servers we have? we'll pay" ofcourse they looked for companies that advertise hosting and chosen one one (pizza place) is a company that services you for your money, the other (hosting company) is a company that services you for your money ???????[/QUOTE] hey a pizza delivery is physical steam is digital just fyi your comparison is absolutely retarded

[QUOTE=Van-man;49421312]Valve does more than that with Steam, but I'm getting the gist ever since greenlight they don't want to improve and instead just want to chill on the laurels and let the store bring in the dollar. But it seems like even that requires too much effort since they didn't have people working on giving users and customers a smooth as possible experience when faults that exposes potentially exploitative information took over an hour to address, and even much longer for a official statement to come out in the vain of "we're currently experiencing technical difficulties, please be patient while technicians are working on fixing the problem" meanwhile the store was temporarily put offline while the logs were examined to isolate the problem(s). In fact we had to rely on un-official statements, and only now they released something that's official.[/QUOTE] I think Steam starting get some shitty elements to there system after greenlight

[QUOTE=Gwoodman;49421341]hey a pizza delivery is physical steam is digital just fyi your comparison is absolutely retarded[/QUOTE] how so how exactly physical service vs digital service plays a role in deciding whose fault is it when a company failed to deliver some service

people don't seem to realize you can doxx/social engineer alot of people just with their personal emails just type yours in here, see what happens: [url]http://www.emailsherlock.com/[/url]

[QUOTE=NixNax123;49420492]"valve has such bad pr, they probably will just slip this under the rug and pretend like it never happened. they will never apologize for this because all they care about is money / they have no pr department" "this apology is way too late. who cares about them actually fixing the issue in a matter of hours and releasing a short press statement regarding their awareness of the issue also in that time" i swear, you guys can never be pleased.[/QUOTE] its supposed to be a fucking professional company. What if walmart just randomly had a security breach and random people got to see your personal information. They sure as hell wouldn't wait a couple of days to issue a statement to say what the fuck happened. Valve has shit PR and always had shit PR. One time i rushed and ordered a shirt from their store and got charged. A couple of weeks later i emailed them asking where the hell the shirt was and they took another week to tell me that they ran out of shirts. They just cancelled the order and gave my money back and told me to fuck off.

[QUOTE=SGTNAPALM;49421115]My point ultimately is this: As of right now, apart from hindsight is always 20/20 stuff, There's really nothing Valve can do expediently to make this better, and I think people are blowing this way out of proportion. More customer support and tech support is a long time coming but that I feel like that likely wouldn't have fixed or prevented this issue from happening, merely mitigated its decidedly minor effects. Valve has fulfilled their obligations to their customers, apart from getting into a time machine and fixing the bug retroactively.[/QUOTE] So you think that nothing can be learned from this and it doesn't expose any problems that would still prolong to this point? Maybe the problem that is had with this whole debacle is a culmination of several different problems that aren't being handled.

[QUOTE=Scratch.;49421288]I already decided I don't know who's more responsible for the cock up though. The cdn is always just an open platform, you rent it out and use it to what you want, the provider gives support but it's ultimately up to the people renting it out to maintain it for their usage. However, a majority, if not all of use are not customers, I certainly ain't, I'm not even sure how well documented this is. Like surely if valve knew this was indeed a thing and it was enabled beforehand. Was there big red text 'should not be used on applications with sensitive information' or whatever, or is it just some setting that's recommended by Akamai. Regardless, both groups are indeed responsible[/QUOTE] I'm fairly certain it's on Valve, Akamai just provide an API and control panel for caching, Valve were the ones that do the configuration for what's cached, Akamai can't tell if what's being served is 'sensitive' or not. A lot of people here don't understand how CDNs work, you can't just [I]flip a killswitch[/I] on them, Valve did the right thing by closing the store as soon as they discovered and identified the cause of the problem (edge caching) and flushed their CDN edge cache. They then waited until they had 100% confirmation that the edge nodes were clean before re-enabling the store. A lot of people are also saying they need to hire a better company. But Akamai is [I]the[/I] most experienced and largest CDN that exists, there is no CDN that is larger, more experienced, or delivers more traffic than Akamai.

[QUOTE=Rocko's;49420535]This happened during holidays, on Christmas especially. Yeah it may have been longer than you'd expect, but they still got the press release out. You have to remember this happened on a day where they had employees out for the holidays. They have to figure shit out before they address something like this as well, they can't just talk out their ass. Especially since they mentioned they have to talk with their caching partner to resolve further issues with those affected. It's like Valve can't do any good with people anymore.[/QUOTE] Whilst I agree with you, at the same time its kinda bullshit. They had staff in working (hence the config change that caused the problem). I find it hard to believe that not one of the people working could not have gotten a quick announcement out just to say "shits broken" instead of leaving people to speculate.

[QUOTE=Jsm;49423289]Whilst I agree with you, at the same time its kinda bullshit. They had staff in working ([U]hence the config change that caused the problem[/U]). I find it hard to believe that not one of the people working could not have gotten a quick announcement out just to say "shits broken" instead of leaving people to speculate.[/QUOTE] They say: [quote]In response to this specific attack, caching rules managed by a Steam web caching partner were deployed in order to both minimize the impact on Steam Store servers and continue to route legitimate user traffic. During the second wave of this attack,[U] a second caching configuration was deployed that incorrectly cached web traffic for authenticated users[/U]. This configuration error resulted in some users seeing Steam Store responses which were generated for other users. Incorrect Store responses varied from users seeing the front page of the Store displayed in the wrong language, to seeing the account page of another user.[/quote] So they're using pre-configured caching settings, this means we don't know when then configs were actually written, they could be old configs that had never been used before. I think a better turnaround time than 1 hour should be aspired to, but is to be expected: Issue should be identified in 15-20 minutes of discovery, tracing it back to configuration another 15 minutes, cache flush can be 10-30 minutes depending on infrastructure at Akamai.

Also, if it was akamai that fucked up then valve cannot be blamed at all. They are literally the best known and most respected CDN provider on the planet.

[QUOTE=RenegadeCop;49420608]If this happened on any other giant retailer's website, I would bet they wouldn't of been so slow.[/QUOTE] *wouldn't have [highlight](User was banned for this post ("Bad post." - Seiteki))[/highlight]