Comcast does it again! Customer renamed 'SuperBitch' Bauer - Polidicks

[QUOTE=BANNED USER;47084076]If I get stonewalled I make 3 offers, if by the 3rd offer it's still no I'll ask what day they want to cancel and tell them the options for returning equipment. If they threaten to sue, I usually muted them and laughed my ass off because they likely didn't have the financial stability or a good enough lawyer to take on Comcast. It's like trying to fight the Devil himself in most cases. [sp]I fucking hated the job and hated the people I worked for. I also hated myself every time I left for the day, because I was a well paid asshole to people. [/sp][/QUOTE] What if you give them a friends or parents address?

I'm glad I don't deal with this shit with Fios and I'll be glad once I get google fiber [editline]6th February 2015[/editline] [QUOTE=AugustBurnsRed;47084739]What if you give them a friends or parents address?[/QUOTE] they still charge you and that address gets it now

[QUOTE=J!NX;47084758]I'm glad I don't deal with this shit with Fios and I'll be glad once I get google fiber [editline]6th February 2015[/editline] they still charge you and that address gets it now[/QUOTE] I meant for the final bill

And here I was thinking anything was better than AT&T, even Comcast. Guess I was very, very wrong. God I hope Title II makes my internet experience better.

[QUOTE=AugustBurnsRed;47084739]What if you give them a friends or parents address?[/QUOTE] I'd check the address for an account, if there's no Comcast account I'd make sure you transferred or (you) hang up and get someone else so I don't take the revenue hit that would kill my commission. The real problem with the retention agents is they all get the vast majority of their money off of commission and not base pay, it breeds a very unpleasant environment with lots of "cheating", so to speak. It also leads to agents doing a lot more to keep you from cancelling.

Not exactly the same case but it does remind me on how a lot of employees misspell names on some accounts either on accident or on purpose. I work for DISH Network at an outsourcing company, I got a call from a guy who just got recently connected with an account and got his first bill. On the bill his name is printed as 'Richard Assman' and I had to correct it as 'Osman'. I also had some Indian guy with some stupendously long name (Balasubramanian something) who wanted to change ownership of the account to himself since the previous guy moved away from his place. The phone line being really static-y and loud made it hard as hell to hear his name, and we were going in circles when I keep asking for the spelling and since he was getting a bit pissy over the phone, I wanted to just close the call soon. I just went with the best I could hear despite all the wrong spellings and left a memo on the account "Heavy interference during call, name on account may not be correct spelling, please fix once customer calls back again" and just hoped for the best in the coming next month or so the next guy who gets his call has better luck.

If you want to leave comcast just say you're moving to canada, we don't have them here

This reminds me of when I used to work for AT&T mobile phone customer support at a Convergys (god that place sucked dick by the way). This one fellow who found out he was going to be let go started changing people's monthly rate plans to these specialty business plans that we all knew about, but were told never to use. I actually spotted these plans during my 9 week training (yes, Convergys trains people for 9 weeks to talk to idiots over the phone about their shitty AT&T service). The monthly cost of these plans was anywhere from $10,000 a month to $65,000 a month. Upon asking the trainer what they were, I was told "eh, don't worry about those, you'll never need to use them". So needless to say, a few people had their monthly statements switched from costing them whatever the average was, to costing them $65,000 a month. He promptly quit at the end of that day to avoid being fired, and we found out the next day that our supervisor had spotted all his changes and had to manually switch all the customers back over to their normal plans. Good times :v:

[QUOTE=UserNotFound;47085339]This reminds me of when I used to work for AT&T mobile phone customer support at a Convergys (god that place sucked dick by the way). This one fellow who found out he was going to be let go started changing people's monthly rate plans to these specialty business plans that we all knew about, but were told never to use. I actually spotted these plans during my 9 week training (yes, Convergys trains people for 9 weeks to talk to idiots over the phone about their shitty AT&T service). The monthly cost of these plans was anywhere from $10,000 a month to $65,000 a month. Upon asking the trainer what they were, I was told "eh, don't worry about those, you'll never need to use them". So needless to say, a few people had their monthly statements switched from costing them whatever the average was, to costing them $65,000 a month. He promptly quit at the end of that day to avoid being fired, and we found out the next day that our supervisor had spotted all his changes and had to manually switch all the customers back over to their normal plans. Good times :v:[/QUOTE] I'm working at Convergys too right now, DISH Account though but yeah same drill, we had 8 weeks of training, each week divided into learning American culture (since we're outsourcing), technical stuff on DISH equipment and receivers, customer service protocols and our software tools to use during calls. I really hope I can get out of this place soon too, we've been getting a lot of disgruntled employees leaving a mess that we have to fix ourselves recently before they go AWOL sometimes. :v:

Hearing news like this makes me happy to live in the Netherlands, of course small country with alot of people means that there are alot of providers for internet..

once i called comcast customer service and the customer service rep literally said "FUCK YOU" to me and hung up the phone, i'm not even joking. this was like 10 years ago though [highlight](User was permabanned for this post ("Alt" - Swebonny))[/highlight]

What if getting fired is the only way for Comcast employees to quit their job, otherwise they get redirected to retention specialists.

[QUOTE=Valiantttt;47085396]Hearing news like this makes me happy to live in the Netherlands, of course small country with alot of people means that there are alot of providers for internet..[/QUOTE] Same here, glad I'm living in Japan because we've got DSL, Cable, Fiber, all that cool stuff available pretty much anywhere in the country. Even the DSL is pretty damn fast, and it doesn't stop there; all home fiber lines across the country are (capable of) 1Gbps. Alike with your country, lots of providers - but it's a bit different here, (when it comes to fiber) there's the internet line provider (often NTT) and the internet service provider. This means you can choose pretty much any ISP here.

The UK seems to be pretty good to. Plenty of providers with mostly DSL but a lot of people are switching over to fibre optics now. Tariffs aren't that bad but that extra £15 for the line rental always gets you.

Goddamn, seeing this really makes me want to FIND a way to get money for a ticket, and set fire to their central office. This is just so fucking childish. However, I'm pretty sure more want to do that. People should make a stand on how awful they are.

[QUOTE=Merijnwitje;47085719]Goddamn, seeing this really makes me want to FIND a way to get money for a ticket, and set fire to their central office. This is just so fucking childish. However, I'm pretty sure more want to do that. People should make a stand on how awful they are.[/QUOTE] Why do you think the public at large here is supporting Title II? We're tired of the ISP's bullshit. They've taken us for a ride for YEARS, well now its our turn to do the riding. :v:

Yeah I know that, how many people are even behind it now? I really, really hope the FCC will win this so they can teach these childish fuckers some decency. I just took a look at Comcast's website, and the price-quality proportion is ridiculous.

[QUOTE=MeMassiveFag;47083320]tried to cancel my comcast two days ago, the dude offered to reduce my internet price to 50% of what I'm paying. Just checked the MyGarden online comcast page, they upgraded my plan and now I have to pay more, WAT?[/QUOTE] My Garden? What.

It sounds like it's going to be a great time on the phone when my apt lease expires in june and I move somewhere with Charter cable

teddy roosevelt come back we really need you for this one

[QUOTE=MeMassiveFag;47083320]tried to cancel my comcast two days ago, the dude offered to reduce my internet price to 50% of what I'm paying. Just checked the MyGarden online comcast page, they upgraded my plan and now I have to pay more, WAT?[/QUOTE] GO back to them, tell them this, and if they don't do a thing, send it to the FTC

[QUOTE=BANNED USER;47083404]Doesn't work, take it from me. When I worked as retention, if you don't give me a forwarding address for your final bill or an address for new services I know you're bullshitting, and will spend double the effort to get the truth out of your ass, then use the guilt to get you to lower your bill about 15 bucks a month rather than cancel. To be honest, almost all cable companies are the same in their business practice so it's like picking a wet shit over a smelly shit.[/QUOTE] To which I've always responded, I'm sorry, but that's none of your goddam business.

What happens if you just don't pay them?

[QUOTE=sasherz;47091873]What happens if you just don't pay them?[/QUOTE] You get sent to collections, and eventually an outside collection agency, and take a hit on your credit score for an outstanding debt.

[QUOTE=BANNED USER;47083404]Doesn't work, take it from me. When I worked as retention, if you don't give me a forwarding address for your final bill or an address for new services I know you're bullshitting, and will spend double the effort to get the truth out of your ass, then use the guilt to get you to lower your bill about 15 bucks a month rather than cancel. To be honest, almost all cable companies are the same in their business practice so it's like picking a wet shit over a smelly shit.[/QUOTE] I take it that they can lower your bill so much because their service doesn't cost much to maintain, so any arbitrary subscription price whether it be $15, 30, 50, 100, or 200 dollars is mostly just pure profit. I guess that's why they're so motivated to retain customers because who wouldn't want to make billions of almost free money?

[QUOTE=Snickerdoodle;47083370]When you do cancel, pick one of these explanations because Comcast can't do anything about these [IMG]https://i.imgur.com/0lbDtJ1.png[/IMG] Best bet is "I don't know where I'm moving". Edit: I only post this because it worked for my mother.[/QUOTE] I would go with "I have three days to live" [editline]7th February 2015[/editline] "I am going to Ukraine to join the Army in fight against Russia/going to middle east to join the Kurdish warriors fighting Islamic state"

I'm starting to think this doesn't have anything to do with comcast hiring shitty retention specialists. Comcast must simply be an abysmally terrible place to work. If you don't take care of your workers you deserve bad publicity like this, because they WILL get their revenge in any way they can. And be totally justified in doing so.