Looks like control panel is back up. No ftp though. However, I think I will be looking for a new host that supports Rust++. I'm done with this shitty Oxide secret bullshit.
[QUOTE=Sievers808;43469157]Getting rid of mods that the creator doesn't want on there.... I get that. It sucks that they don't send out an email about it, that you have to put in a ticket just to figure out why your server isn't behaving normally when they could have easily warned people is rather silly but w/e.
If FTP doesn't come back I am getting a refund, it is still advertised on their website as "Full FTP access."
If FTP does come back, I'll go back to being a reasonably happy customer.[/QUOTE]
I don't even care about oxide. I consider it the inferior mod. The problem is that they removed the integrated rust++ and changed it over to oxide.
Then they removed the ftp access.
Then they removed the oxide mod while the control panel was down for over an hour, and now that it's back up, I don't have ftp access, so I can't put rust++ back in.
Edit: And this all happened in what? Less than a 3 day span?
Submitted a ticket for a refund, a lot of issues since the beginning. Hopefully they honor my refund request...
I don't understand how all of you are having these issues. My server runs smoothly. No issues here. Satisfied customer.
[QUOTE=Gott;43469210]
Edit: And this all happened in what? Less than a 3 day span?[/QUOTE]
Lol 3 days? I'd say that's generous... I don't think the mods had been on there much longer than like 36hrs lol.
[editline]8th January 2014[/editline]
[QUOTE=huNt3r87;43469278]I don't understand how all of you are having these issues. My server runs smoothly. No issues here. Satisfied customer.[/QUOTE]
I'm not talking about the server, my server runs just fine because I was lucky and hadn't installed any mods yet. I'm talking about the customer service and promised capabilities.
Plainly, if you advertise FTP access I should have FTP access.
[QUOTE=krill;43469019]just because the games in alpha does NOT mean the [B][I][U]servers[/U][/I][/B] are automagically crash/leak proof.[/QUOTE]
Software and Hardware are two different things. It isn't the server software that is the problem, it is [B][I][U]access[/U][/I][/B] to the dedicated box the software is on. The provider rented him a server, that he is paying for. The company either needs to shape up or ship out because there are way better server providers out there, that are also cheaper too. Please at least, research what you are talking about next time.
FTP is coming back, probably in the next few moments. Rust++ will be coming back as xEnt22 stated, we will most likely be adding other mods as well. Rust++ was moved yesterday as well.
Oxide has also been disabled and deleted from every single server.
However, full FTP access will not be given any longer as it is a security issue with Leather allowing almost any code to execute. So the plan is to give clients the ability to install Mods in their Game Panel but not install any mods themselves manually until such a time that these exploits are fixed. (Probably would take an actual Rust patch? Not 100% sure though) This issue exists really with any host that allows modifying of the mainData file as far as we can tell.
Obviously we would of loved to have emailed out to all clients prior to doing anything like this and given them notification but due to this exploit allowing almost any code to execute there was not enough time. Clients will be getting an email very soon that details this and possible more information.
[QUOTE=HFBServers;43469342]FTP is coming back, probably in the next few moments. Rust++ will be coming back as xEnt22 stated, we will most likely be adding other mods as well. Rust++ was moved yesterday as well.
Oxide has also been disabled and deleted from every single server at the wishes of the developers.
However, full FTP access will not be given any longer as it is a security issue with Leather allowing almost any code to execute. So the plan is to give clients the ability to install Mods in their Game Panel but not install any mods themselves manually until such a time that these exploits are fixed. (Probably would take an actual Rust patch? Not 100% sure though) This issue exists really with any host that allows modifying of the mainData file as far as we can tell.
Obviously we would of loved to have emailed out to all clients prior to doing anything like this and given them notification but due to this exploit allowing almost any code to execute there was not enough time. Clients will be getting an email very soon that details this and possible more information.[/QUOTE]
Are you honoring refund requests?
I need my FTP.
In anycase, thanks for the response.
[QUOTE=HFBServers;43469342]FTP is coming back, probably in the next few moments. Rust++ will be coming back as xEnt22 stated, we will most likely be adding other mods as well. Rust++ was moved yesterday as well.
Oxide has also been disabled and deleted from every single server at the wishes of the developers.
However, full FTP access will not be given any longer as it is a security issue with Leather allowing almost any code to execute. So the plan is to give clients the ability to install Mods in their Game Panel but not install any mods themselves manually until such a time that these exploits are fixed. (Probably would take an actual Rust patch? Not 100% sure though) This issue exists really with any host that allows modifying of the mainData file as far as we can tell.
Obviously we would of loved to have emailed out to all clients prior to doing anything like this and given them notification but due to this exploit allowing almost any code to execute there was not enough time. Clients will be getting an email very soon that details this and possible more information.[/QUOTE]
Wait wait wait... I must have misread...
You say that FTP is coming back... but for how long?
[QUOTE=HFBServers;43469342]FTP is coming back, probably in the next few moments. Rust++ will be coming back as xEnt22 stated, we will most likely be adding other mods as well. Rust++ was moved yesterday as well.
Oxide has also been disabled and deleted from every single server at the wishes of the developers.
However, full FTP access will not be given any longer as it is a security issue with Leather allowing almost any code to execute. So the plan is to give clients the ability to install Mods in their Game Panel but not install any mods themselves manually until such a time that these exploits are fixed. (Probably would take an actual Rust patch? Not 100% sure though) This issue exists really with any host that allows modifying of the mainData file as far as we can tell.
Obviously we would of loved to have emailed out to all clients prior to doing anything like this and given them notification but due to this exploit allowing almost any code to execute there was not enough time. Clients will be getting an email very soon that details this and possible more information.[/QUOTE]
Fair enough, but I'm still pissed at OXIDE, lol.
Quite frankly, I'm okay with not being able to FTP... it's something that I can work around as long as I still have the ability to file browse so I can wipe my server when I want to and download my save files for a backup...
Please tell me that this will still be possible...
[QUOTE=Sievers808;43469478]Quite frankly, I'm okay with not being able to FTP... it's something that I can work around as long as I still have the ability to file browse so I can wipe my server when I want to and download my save files for a backup...
Please tell me that this will still be possible...[/QUOTE]
This is exactly the type of feature we want to re-enable as quickly as possible, yes.
[QUOTE=HFBServers;43469512]This is exactly the type of feature we want to re-enable as quickly as possible, yes.[/QUOTE]
Can I expect my server to go up tonight? Guy on support said it was "Instant".
[QUOTE=Little Tid;43469528]Can I expect my server to go up tonight? Guy on support said it was "Instant".[/QUOTE]
Scroll up and read my long post with my lukewarm sentiments about HFB. (Before today's debacle)
Edit: Sorry, that post is in a thread a couple slots down, about which host company is the best.
Basically, it's hard to tell. If you chose a less-popular locale for your server, you should have it within a few hours. If you chose a popular one, like any on the west coast, for example, they'll ignore you while they work on getting new servers up and running.
[QUOTE=HFBServers;43469512]This is exactly the type of feature we want to re-enable as quickly as possible, yes.[/QUOTE]
so i cant install any mods or anything? So the last week Ive spent sorting my server out, adding mods and re-balancing the loot drop tables. Cant do any of that now and people are exploiting the fact that the game is now running default. Cant even shut the server down because then the players wouldn't come back. way to go HFB.
I love how one of the first responses to a host related thread was "it's in alpha".
[QUOTE=AfterShots;43469555]so i cant install any mods or anything? So the last week Ive spent sorting my server out, adding mods and re-balancing the loot drop tables. Cant do any of that now and people are exploiting the fact that the game is now running default. Cant even shut the server down because then the players wouldn't come back. way to go HFB.[/QUOTE]
Exactly.
[editline]8th January 2014[/editline]
[QUOTE=HFBServers;43469512]This is exactly the type of feature we want to re-enable as quickly as possible, yes.[/QUOTE]
How about just giving me access to my files? I can re-install rust++ on my own.
[QUOTE=Gott;43469572]
How about just giving me access to my files? I can re-install rust++ on my own.[/QUOTE]
This would allow the exploit to be run again, so it's not possible.
[QUOTE=Gott;43468876]They did, but when they integrated oxide, it was gone. The only option was to remove rust++.
And I figured I'd be better off using the one they integrated. Woops.
[editline]8th January 2014[/editline]
Good to hear. Does that mean you'll be working on the door sharing again? Or will we have to wait to see if they add the combo lock thing?[/QUOTE]
latest version has door sharing enabled again and i will continue to support that.
Well I am running a server at HFB for two weeks and I need to have my own file access to start/stop/update and file manage, I will not use "Oxide" as they are a hindrance to me and my player base....."we are sorry for any inconvenience this may have caused" are empty words that have fallen on deaf ears!
also HFBservers give me FTP access or I will put in a ticket everyday for map saves and steam updates and let you do all the dirty work.....
[QUOTE=HFBServers;43469603]This would allow the exploit to be run again, so it's not possible.[/QUOTE]
How come this "exploit" only seems to effect your company, and none of the others?
Revoking full FTP access after you've sold it to me as part of my package, is the very definition of a bait and switch. If full access won't be returning, then I'll expect a refund, as you are no longer offering what I paid for.
[QUOTE=HFBServers;43469603]This would allow the exploit to be run again, so it's not possible.[/QUOTE]
Well, I don't know what exploit you're talking about, since you haven't deigned to communicate with your paying customers. Are you saying that you advertised FTP access not even a week ago, when I purchased the server, and now you're just removing it, because someone is exploiting their server?
Edit2: Or is the exploit that because of how you set up your files with oxide, someone gained access to their code, and that's why they want it removed? Though I'm not sure what that would have to do with rust++, since that guy isn't a douchebag.
I've got to tell you, I don't give a rat's ass about how that guy runs his server. I want the service for which I've paid.
Edit:
[QUOTE=Skynet;43469649]How come this "exploit" only seems to effect your company, and none of the others?
Revoking full FTP access after you've sold it to me as part of my package, is the very definition of a bait and switch. If full access won't be returning, then I'll expect a refund, as you are no longer offering what I paid for.[/QUOTE]
Seconded.
[QUOTE=Gott;43469670]Well, I don't know what exploit you're talking about[/QUOTE]
It is in relation to this[URL="http://facepunch.com/showthread.php?t=1345241"] thread[/URL].
One thing is for sure, i regret renewing my server today...
[QUOTE=HFBServers;43469603]This would allow the exploit to be run again, so it's not possible.[/QUOTE]
It [I]does[/I] seem strange that a server host would change their policy and potentially lose a lot of sales because of an exploit in a game that they are hosting.
HFB doesn't need to be taking away FTP just to keep exploits from a game that it is hosting, that's Facepunch's responsibility.
I don't understand, you guys would never get FULL FTP access anyway? its not like they would give you full access to the entire server files, as facepunch wouldn't allow that.
so what did you want access to? your save folder? they can do that, they can make a mod loader to install, you shouldn't need access to anything else and other GSP's shouldn't offer that because its only a matter of time until one of them are going to get exploited. any further access allows clients to potentially cause havoc and that's not just with HFB but all GSP's, HFB is just being the first to stop it to cover their asses.
[QUOTE=xEnt22;43469758]I don't understand, you guys would never get FULL FTP access anyway? its not like they would give you full access to the entire server files, as facepunch wouldn't allow that.
so what did you want access to? your save folder? they can do that, they can make a mod loader to install, you shouldn't need access to anything else and other GSP's shouldn't offer that because its only a matter of time until one of them are going to get exploited. any further access allows clients to potentially cause havoc and that's not just with HFB but all GSP's, HFB is just being the first to stop it to cover their asses.[/QUOTE]
You're absolutely right, you don't understand.
[QUOTE=xEnt22;43469758]I don't understand, you guys would never get FULL FTP access anyway? its not like they would give you full access to the entire server files, as facepunch wouldn't allow that.
so what did you want access to? your save folder? they can do that, they can make a mod loader to install, you shouldn't need access to anything else and other GSP's shouldn't offer that because its only a matter of time until one of them are going to get exploited. any further access allows clients to potentially cause havoc and that's not just with HFB but all GSP's, HFB is just being the first to stop it to cover their asses.[/QUOTE]
Absolutely correct, obviously with FTP access to the whole shebang the server files would already be ours and I don't expect that.
However I expect access to AT LEAST the save folder. That alone would allow me to wipe and backup my server at will, which is all I care about really.
If I can't use FTP to do that then so be it, although FTP is the best way for me to set up an auto backup.
I seriously doubt HFB would set up a SCP cron job for me xD
(oh wait these are running windows, aren't they? well w/e)
[QUOTE=xEnt22;43469758]I don't understand, you guys would never get FULL FTP access anyway? its not like they would give you full access to the entire server files, as facepunch wouldn't allow that.
so what did you want access to? your save folder? they can do that, they can make a mod loader to install, you shouldn't need access to anything else and other GSP's shouldn't offer that because its only a matter of time until one of them are going to get exploited. any further access allows clients to potentially cause havoc and that's not just with HFB but all GSP's, HFB is just being the first to stop it to cover their asses.[/QUOTE]
Well, right now, I would need access to all the stuff to install your mod and DropParty. Every minute my server is running unmodded is bad, and just shutting it down would be worse. And I really don't want to wipe again. (Actually, DropParty is the important mod)
But when my server was running modded, I needed access to the output log, so I could continue to futilely seek help with a problem concerning a player being unable to connect to my server for the past three days. [url]http://facepunch.com/showthread.php?t=1344903[/url]
But again, right now, my server is running un-modded, and I'm not happy about that.
[QUOTE=xEnt22;43469758]I don't understand, you guys would never get FULL FTP access anyway? its not like they would give you full access to the entire server files, as facepunch wouldn't allow that.
so what did you want access to? your save folder? they can do that, they can make a mod loader to install, you shouldn't need access to anything else and other GSP's shouldn't offer that because its only a matter of time until one of them are going to get exploited. any further access allows clients to potentially cause havoc and that's not just with HFB but all GSP's, HFB is just being the first to stop it to cover their asses.[/QUOTE]
We tried for 3 hours last night to install you MOD VIA HFB's installer, i did not work. Multiple tickets with them, they say it worked, it never did. We did a manual install, which is not possible any longer, and it works fine. So sorry, if we are a little hesitant about these changes, but its from experience.
BTW does Rust ++ have Whitelisting capability?
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