HFBservers issue. - Rust - Facepunch Forum

They switched the server to QB and the ping is still pretty much exactly the same. I don't know... Edit: My last reply to support. I'm not being a jerk or anything I'm just utterly disappointed with the service. The latency is still about the same though. I'm at a loss here. I've rented servers for many other games before DayZ, Americas Army, Battlefield, Counter-Strike, Minecraft. I've rented them from multiple locations Chicago, New York, Toronto, Quebec, Seattle, DC. And from many different providers like Gameservers, EOReality, etc. Never before have I had latency issues like this especially when renting from servers where I should have at least a decent ping and i'm still getting well above 100. I have a friend who lives in Nova Scotia, relatively close to Quebec and his latency is horrible on my server also. Needless to say I'm very disappointed with the server performance. None of my clan wants to join a server when everyone's latency is high and no one else is joiningg so I can only assume it's bad for most.

Odd. We rent a server from HFB, located at the Seattle datacentre, and have had zero issues with them. Ping is always 40-60 for us. I'm located in British Columbia, another good pal is located in Calgary, and another one of our guys is located in LA (quite a spread in terms of location). None of the regulars have ever complained about ping, either, and service has always been outstanding. Why would you think you would get better ping to Quebec, than you would to Seattle? And the fact that you are pinging around the same, regardless of location, leads me to believe you are experiencing a rather unique issue.

[QUOTE=Gambles;43414845]They switched the server to QB and the ping is still pretty much exactly the same. I don't know... Edit: My last reply to support. I'm not being a jerk or anything I'm just utterly disappointed with the service. The latency is still about the same though. I'm at a loss here. I've rented servers for many other games before DayZ, Americas Army, Battlefield, Counter-Strike, Minecraft. I've rented them from multiple locations Chicago, New York, Toronto, Quebec, Seattle, DC. And from many different providers like Gameservers, EOReality, etc. Never before have I had latency issues like this especially when renting from servers where I should have at least a decent ping and i'm still getting well above 100. I have a friend who lives in Nova Scotia, relatively close to Quebec and his latency is horrible on my server also. Needless to say I'm very disappointed with the server performance. None of my clan wants to join a server when everyone's latency is high and no one else is joiningg so I can only assume it's bad for most.[/QUOTE] Did you ever try pinging our server for a reference ping? Sadly we don't have any servers to rent out but it's still good to see what a North American ping SHOULD be for you.

[QUOTE=Tax Collector;43414911]Odd. We rent a server from HFB, located at the Seattle datacentre, and have had zero issues with them. Ping is always 40-60 for us. I'm located in British Columbia, another good pal is located in Calgary, and another one of our guys is located in LA (quite a spread in terms of location). None of the regulars have ever complained about ping, either, and service has always been outstanding. Why would you think you would get better ping to Quebec, than you would to Seattle? And the fact that you are pinging around the same, regardless of location, leads me to believe you are experiencing a rather unique issue.[/QUOTE] That's my thought as well. Are you with HFB? Initially I went with Seattle because it was by far the closest. When I seen my latency was 120+ I thought it must just be me. So I got some clan mates to jump on one from right beside me the other from NS. Both have about the same latency as me. I ask to get switched to Chicago but they say its full. Offer to switch me to LA? Why LA? Weird. So I get them to send a list of locations and ips so I can ping them and Quebec pings well.

[QUOTE=BMRFMULTIBEAR;43415086]Did you ever try pinging our server for a reference ping? Sadly we don't have any servers to rent out but it's still good to see what a North American ping SHOULD be for you.[/QUOTE] sorry just got back from work, Yeah I pinged at your server for 89ms.

I have no problem with my HFB server in Atlanta, GA. Not to mention their service is amazing, tickets get answered within an hour and it's always quite helpful. My ping is usually around 50-60 to my server which is about the best ping I get from anywhere.

We've had HFB for a few weeks now, and as of recently it has been garbage. Our location is Chicago, so I'm guessing it's due to them having too many servers on one box (HFBServers posted above saying they're waiting for more to come in). But it sucks when a company oversells a location and you end up suffering & paying for it. Our server has been crashing at least once a day, and when you open up control panel you get this message, status: unknown. So its not even like you can just give it a RS and it's back, we just have to sit and wait. *As far as I know this has nothing to do with the ddos* [IMG]http://puu.sh/69ZLH.png[/IMG]

I host The Walking Rust server with HFBservers and I'm very happy with them. They answer support tickets quickly and the server runs smoothly.

[QUOTE=buckweet;43420776]We've had HFB for a few weeks now, and as of recently it has been garbage. Our location is Chicago, so I'm guessing it's due to them having too many servers on one box (HFBServers posted above saying they're waiting for more to come in). But it sucks when a company oversells a location and you end up suffering & paying for it. Our server has been crashing at least once a day, and when you open up control panel you get this message, status: unknown. So its not even like you can just give it a RS and it's back, we just have to sit and wait. *As far as I know this has nothing to do with the ddos* [IMG]http://puu.sh/69ZLH.png[/IMG][/QUOTE] Same thing here, server located in Seattle... sucks. Sent in a ticket awhile ago as well as messaged their account on here... No response. They were pretty awesome until now, prolly just a glitch in the system. (I Hope)

[QUOTE=Noizey Bear;43420906]Same thing here, server located in Seattle... sucks. Sent in a ticket awhile ago as well as messaged their account on here... No response. They were pretty awesome until now, prolly just a glitch in the system. (I Hope)[/QUOTE] Mine is also hosted in Seattle, mine went down and looks exactly like this now because someone who was butthurt that I banned them DDoSed the server... if your server was on the same machine then it is likely getting shut down as well. There are more details on the hacker/exploit thread towards the end.

[QUOTE=Sievers808;43421037]Mine is also hosted in Seattle, mine went down and looks exactly like this now because someone who was butthurt that I banned them DDoSed the server... if your server was on the same machine then it is likely getting shut down as well. There are more details on the hacker/exploit thread towards the end.[/QUOTE] Well thats total BS, why should I suffer because a proper DDOS protection is not equipped on their systems. Pfft...

[QUOTE=buckweet;43420776]We've had HFB for a few weeks now, and as of recently it has been garbage. Our location is Chicago, so I'm guessing it's due to them having too many servers on one box (HFBServers posted above saying they're waiting for more to come in). But it sucks when a company oversells a location and you end up suffering & paying for it. Our server has been crashing at least once a day, and when you open up control panel you get this message, status: unknown. So its not even like you can just give it a RS and it's back, we just have to sit and wait. *As far as I know this has nothing to do with the ddos*[/QUOTE] So I just wanna take the time to clear things up here. First if you are having trouble please open a ticket and we will do our very best to assist you, you can also PM me your ticket # if you would like and I can review it. (PM'ing me your ticket though doesn't necessarily mean it will get done faster). We also do not oversell any of our locations or machines. In fact this the main reason we have to put up so many physical servers to accommodate orders are we deploy fewer services per machine than our competitors typically do. I believe you are seeing that in your control panel currently because of a DDoS attack (not some uLink exploit or anything like that, but a good old fashion tons of Gbps attack) and the server's IP is null routed. Obviously we like to avoid null routes and not have to put them in place but a certain point it becomes necessary. [QUOTE=Noizey Bear;43421043]Well thats total BS, why should I suffer because a proper DDOS protection is not equipped on their systems. Pfft...[/QUOTE] Almost every location we have does have some form of DDoS protection but for the level attacks that we have been seeing recently, upwards of 20+Gbps it becomes necessary to null route. As Rust does not properly support multiple IPs we end up with every Rust server on the machine being unreachable. I would also like to mention that out of the hundreds of machines we have with Rust servers on them 2-3 are effected by this DDoS at the moment.

[QUOTE=HFBServers;43421080]So I just wanna take the time to clear things up here. First if you are having trouble please open a ticket and we will do our very best to assist you, you can also PM me your ticket # if you would like and I can review it. (PM'ing me your ticket though doesn't necessarily mean it will get done faster). We also do not oversell any of our locations or machines. In fact this the main reason we have to put up so many physical servers to accommodate orders are we deploy fewer services per machine than our competitors typically do. I believe you are seeing that in your control panel currently because of a DDoS attack (not some uLink exploit or anything like that, but a good old fashion tons of Gbps attack) and the server's IP is null routed. Obviously we like to avoid null routes and not have to put them in place but a certain point it becomes necessary. Almost every location we have does have some form of DDoS protection but for the level attacks that we have been seeing recently, upwards of 20+Gbps it becomes necessary to null route. As Rust does not properly support multiple IPs we end up with every Rust server on the machine being unreachable. I would also like to mention that out of the hundreds of machines we have with Rust servers on them 2-3 are effected by this DDoS at the moment.[/QUOTE] So basically you have no way of defending against this sort of thing? Just have to wait it out i guess...

[QUOTE=HFBServers;43407913]Chicago is currently filled and we have a lot of machines on order in this location however we will most likely not arrive until next week due to the holiday messing with our shipping.[/QUOTE] Well I made a final ticket asking to be switched to Chicago as soon as room is available, I'm really hoping this helps. I was told it could be a few days.

Haha. I guess this explains why my Rust server has not started. I purchased a Chicago-based server from HFB tonight, and after 8 hours or so, my server still hasn't been activated . . . If Chicago is full, take the option off the table for the time-being!

[QUOTE=cknoob;43424053]Haha. I guess this explains why my Rust server has not started. I purchased a Chicago-based server from HFB tonight, and after 8 hours or so, my server still hasn't been activated . . . If Chicago is full, take the option off the table for the time-being![/QUOTE] The problem is they get a DDOS attack, and they don't just re-allow access once the attack stops. Instead HFB sets an arbitrary time to wait before removing the null routing of the IP address... so my server gets DDOS's last night at around 8PM and then HFB forces me to be down until 8AM the next day. The way they handle the DDOS is terrible. Shutting down the IP is not a viable defense against DDOS. However HFB seems to also be saying that RUST does not support multiple IP's, which I take to mean that they cannot just change the IP. But HFB, can't you just come up with something that restores the IP like 30 minutes after the DDOS stops instead of 12 hours later???

[QUOTE=Mousejockey;43424614]The problem is they get a DDOS attack, and they don't just re-allow access once the attack stops. Instead HFB sets an arbitrary time to wait before removing the null routing of the IP address... so my server gets DDOS's last night at around 8PM and then HFB forces me to be down until 8AM the next day. The way they handle the DDOS is terrible. Shutting down the IP is not a viable defense against DDOS. However HFB seems to also be saying that RUST does not support multiple IP's, which I take to mean that they cannot just change the IP. But HFB, can't you just come up with something that restores the IP like 30 minutes after the DDOS stops instead of 12 hours later???[/QUOTE] We very much agree that 12 hours is very high, the issue is we ourselves do not place the null routes on the servers, the Datacenters themselves place the null routes on the IP's, We try to get them removed early, we try to get the times reduced, heck we even try to negotiate the thresholds at which the DC will start the null route at however ultimately the time frame simply depends upon the Datacenter your server is in, we have negotiated very short periods like 30 minutes in some locations, however some still have very long periods like 24 hours and will not budge on the time period. It is also worth noting that we are not the only gsp that has to suffer through null routes, many other gsp's which are located in the same Datacenters our servers are in have the same exact policy's as once again, the DC sets the time frame in the end, Not us, or any other gsp for that matter.

[QUOTE=Mousejockey;43424614]The problem is they get a DDOS attack, and they don't just re-allow access once the attack stops. Instead HFB sets an arbitrary time to wait before removing the null routing of the IP address... so my server gets DDOS's last night at around 8PM and then HFB forces me to be down until 8AM the next day. The way they handle the DDOS is terrible. Shutting down the IP is not a viable defense against DDOS. However HFB seems to also be saying that RUST does not support multiple IP's, which I take to mean that they cannot just change the IP. But HFB, can't you just come up with something that restores the IP like 30 minutes after the DDOS stops instead of 12 hours later???[/QUOTE] No, you misunderstand. I haven't been DDoSd. I just purchased a server -- as in I just completed the payment. I am awaiting the e-mail that says my server has been activated. However, I chose the Chicago location, so if Chicago is indeed filled, then that might explain why my server hasn't been activated in over 15 hours now. If the Chicago servers aren't available at the moment, they should temporarily remove the option to pick Chicago when purchasing a subscription -- or at least tell new subscribers that there may be a wait period.

[QUOTE=cknoob;43425706]No, you misunderstand. I haven't been DDoSd. I just purchased a server -- as in I just completed the payment. I am awaiting the e-mail that says my server has been activated. However, I chose the Chicago location, so if Chicago is indeed filled, then that might explain why my server hasn't been activated in over 15 hours now. If the Chicago servers aren't available at the moment, they should temporarily remove the option to pick Chicago when purchasing a subscription -- or at least tell new subscribers that there may be a wait period.[/QUOTE] Just checked HFBServers again and went to purchase new rust server. Indeed Chicago is still an option in the location selection. Very odd, I certainly hope they are not letting people select Chicago and then just placing them somewhere else.

Still no update yet on if they have gotten the new Chicago servers in. I'll post again when I receive an email.

I have a server through HFBServers and it's great. It runs nice and smooth. Hackers DDoSing servers, doesn't mean that your server will always remain online regardless of how much protection it has. Server hosting is actually a bit harder than you would think it is. I use to host gameservers for people through a few different networks. I worked for XNetWham and NeoElectro providing game servers. Even despite the insane amount of protection we had regarding DDoS attempts, it still happened. Now some may say it's because we're not smart enough or yadda yadda, but the truth of the matter is if someone is really that determined... they will find a way... and no server ever is protected from DDoS at all times. There are always counter-measures sure... but it's still not 100% foolproof. HFBServers has done good so far, so honestly... I don't see how people are complaining about reasonable prices and good ping. To the person in Alberta: Your connection I'm assuming is 50M down/ 10M up? If not... that could be a PART of the reason, not the full reason though. Higher bandwidth = lower ping times. Also depends on the amount of hops from where you're located to reach the server as well. Do yourself a favor, and ping the servers and do a tracert ipaddress to figure out the routing. Hope this helps.

[QUOTE=huNt3r87;43455154]I have a server through HFBServers and it's great. It runs nice and smooth. Hackers DDoSing servers, doesn't mean that your server will always remain online regardless of how much protection it has. Server hosting is actually a bit harder than you would think it is. I use to host gameservers for people through a few different networks. I worked for XNetWham and NeoElectro providing game servers. Even despite the insane amount of protection we had regarding DDoS attempts, it still happened. Now some may say it's because we're not smart enough or yadda yadda, but the truth of the matter is if someone is really that determined... they will find a way... and no server ever is protected from DDoS at all times. There are always counter-measures sure... but it's still not 100% foolproof. HFBServers has done good so far, so honestly... I don't see how people are complaining about reasonable prices and good ping. To the person in Alberta: Your connection I'm assuming is 50M down/ 10M up? If not... that could be a PART of the reason, not the full reason though. Higher bandwidth = lower ping times. Also depends on the amount of hops from where you're located to reach the server as well. Do yourself a favor, and ping the servers and do a tracert ipaddress to figure out the routing. Hope this helps.[/QUOTE] Yeah that's pretty much exactly what my connection is, it's decent. I have already pinged the server the only one that is consistently good is Chicago that sits around 50 at all times. Still no update on being moved to Chicago yet by the way, they were suppose to get new servers in this week.

Since their Control Panel upgrade yesterday, I have been unable to access the CP or FTP of my server. I need to do a wipe and change mods. Opened two tickets, made posts in both FB and Twitter and these guys have not even bothered to send me a reply. My patience has worn thin and I am just about to switch providers. Their website claims "Our dedicated support staff will be here to assist you, day or night." That's a flat out lie; horrible response times. And it's a weekday, not a weekend or holiday.

[QUOTE=grimal;43740082]Since their Control Panel upgrade yesterday, I have been unable to access the CP or FTP of my server. I need to do a wipe and change mods. Opened two tickets, made posts in both FB and Twitter and these guys have not even bothered to send me a reply. My patience has worn thin and I am just about to switch providers. Their website claims "Our dedicated support staff will be here to assist you, day or night." That's a flat out lie; horrible response times. And it's a weekday, not a weekend or holiday.[/QUOTE] Our control panel is very much up and has been since the upgrade yesterday, [url]http://gamecp.hfbservers.com/[/url] I currently see over 220 people actively using the control panel.

[QUOTE=HFBServers;43740160]Our control panel is very much up and has been since the upgrade yesterday, [url]http://gamecp.hfbservers.com/[/url] I currently see over 220 people actively using the control panel.[/QUOTE] Well, I can't access my Control Panel. It would be nice if you guys responded to my ticket and helped me out since I am a paying customer of yours. Further, I don't understand why you would take the time to post in these forums when a customer, such as myself, has an open ticket and you can't even be bothered to reply or look into it.

[QUOTE=grimal;43740304]Well, I can't access my Control Panel. It would be nice if you guys responded to my ticket and helped me out since I am a paying customer of yours. Further, I don't understand why you would take the time to post in these forums when a customer, such as myself, has an open ticket and you can't even be bothered to reply or look into it.[/QUOTE] Try force refreshing your browser [url]http://www.refreshyourcache.com/en/cache/[/url]

[QUOTE=HFBServers;43740376]Try force refreshing your browser [url]http://www.refreshyourcache.com/en/cache/[/url][/QUOTE] I have. I have also tried from another location. It does not work. I have contacted my ISP and they have assured me it is not on my end. Please respond to my ticket. [editline]31st January 2014[/editline] [QUOTE=grimal;43740440]I have. I have also tried from another location. It does not work. I have contacted my ISP and they have assured me it is not on my end. Please respond to my ticket.[/QUOTE] Lovely. I upgraded my slots to 100 yesterday and PAID for them. Instead of actually looking into my ticket I submitted yesterday, you lost or didnt even both to investigate whether I had paid but instead sent me this email and stopped my server (which somehow coincidentally now allows me to access my Control Panel. So, I have to ask, did you lose my invoice and decide to just block access to my Control Panel because you suspected I changed my slots without paying??? Wow, that's a very unethical thing to do if so). The slots for server xxxxxx has been increased to 100. The maximum allowed slots is 50. Please investigate. Your server has been stopped, and will continue to be stopped until you lower your slot count to the slots you have paid for. Paypal Invoice: Description Total Upgrade/Downgrade Options: Rust Slots: 50 => 100 (01/30/2014 - 02/10/2014) $1.06 USD Sub Total $1.06 USD Credit $0.00 USD Total $1.06 USD Transactions Transaction Date Gateway Transaction ID Amount 01/30/2014 PayPal xxxxxx $1.06 USD Balance $0.00 USD ---- Is this really how you do business?

HFB servers.....is....well...ok but i cant get Oxide to work on my server is there a tut on it? or a command to load the mod? or does HFB not have much support for Oxide right now? seeing as the version is 1.1 and i think 1.9 is the latest.

Looks like my issue has finally been resolved. However, I honestly don't think my ticket would have ever been answered had I not posted on these forums.

HFBServers, where is best place for Brazilian players? For a rust server