[QUOTE=HFBServers;43364842]Well this order has been cancelled and refunded already. I apologize that we were out of stock and had to bring more machines online to add stock to the location that you chose. However you were presented with every viable alternative that we offer or you could have chosen to simply wait and have your server setup when we added more stock. Secondly I do not see "half a dozen emails" in your account but I do see the ticket that was responded to and addressed. If you experienced any lack of professionalism on our part please let me know as I would like to address this.
Yes as archie414 stated this does happen and as we do not oversell our machines it's sometimes possible that we run out quicker than other hosts. While we make every effort to avoid this running out of stock it can happen especially with the influx of orders for Rust.[/QUOTE]
With your last response, if you're Shawn, that makes 7 emails. So it was the sixth email that informed me you didn't actually have the server for which I already paid. So yeah, it was only five, not six.
Also, here's Shawn's response:
[I], we respond to all tickets by the last reply and you replied after the fact to try and get an update. Your server would of been setup as well now, but as you have elected to no longer want the service your server is refunded. Good day.
Shawn
HFBServers
General Manager[/I]
So basically, he/you tried to tell me it'd be done by now, thirty minutes later, even though I was told it would take [I]at least[/I] 24 hours, but since I'm SO impatient, I could just take my ball and go play by myself.
I even find that unprofessional.
Anyway, I'm going to take my ball to another service and play. "Good day."
I think people found away to hack into my Game CP and mess with my server. please fix that.
[QUOTE=DeeVect;43365186]I think people found away to hack into my Game CP and mess with my server. please fix that.[/QUOTE]
I guarantee that no one has "hacked into" the Game CP, the only way someone is accessing your account without your authorization is if they have your login details, and the only way they would have your login details is if either you have given them out to someone, or you have a very weak password and someone simply guessed it.
We use tcadmin, which in the almost two years of us using it there has been no security breaches with it.
I just purchased a server with you today. You do not provide what is advertised. Your website says renting a Rust server comes with a free mumble server and it does not. You say you have protection from DDoS but you do not, I have not been able to play on the server since I purchased it. Your support team is working with me on pushing the billing date back because of DDoS issues, but quite frankly I want a refund if you cannot provide the service as advertised. Also it's fraud to say you'll provide a free mumble server and one is not provided. I would recommend another hosting company until hfbservers is able to resolve or mitigate DDoS attacks and actually deliver what is advertised on their website. I would also recommend facepunch remove HFB servers as an official vendor or release local hosting because it's pointless to pay real life money for no services rendered.
[QUOTE=SuperNuts;43365316]I just purchased a server with you today. You do not provide what is advertised. Your website says renting a Rust server comes with a free mumble server and it does not. You say you have protection from DDoS but you do not, I have not been able to play on the server since I purchased it. Your support team is working with me on pushing the billing date back because of DDoS issues, but quite frankly I want a refund if you cannot provide the service as advertised. Also it's fraud to say you'll provide a free mumble server and one is not provided. I would recommend another hosting company until hfbservers is able to resolve or mitigate DDoS attacks and actually deliver what is advertised on their website. I would also recommend facepunch remove HFB servers as an official vendor or release local hosting because it's pointless to pay real life money for no services rendered.[/QUOTE]
I laughed
[QUOTE=D_ingle;43365360]I laughed[/QUOTE]
Yeah, well I spent real life money on a server host that is unable to provide any service to me, I'm not laughing. With that said this is just my recommendation and opinion. There are other hosting companies which are immune to the DDoS attack and if HFB really cared about their customers they would resolve the issue as other hosting companies have. Money talks.
[QUOTE=SuperNuts;43365316]I just purchased a server with you today. You do not provide what is advertised. Your website says renting a Rust server comes with a free mumble server and it does not. You say you have protection from DDoS but you do not, I have not been able to play on the server since I purchased it. Your support team is working with me on pushing the billing date back because of DDoS issues, but quite frankly I want a refund if you cannot provide the service as advertised. Also it's fraud to say you'll provide a free mumble server and one is not provided. I would recommend another hosting company until hfbservers is able to resolve or mitigate DDoS attacks and actually deliver what is advertised on their website. I would also recommend facepunch remove HFB servers as an official vendor or release local hosting because it's pointless to pay real life money for no services rendered.[/QUOTE]
Im unsure why you feel that you do not get a free mumble, if you use the order link on the playrust wiki [url]http://playrustwiki.com/wiki/List_of_Server_Providers[/url] it brings you directly to the order bundle that has the free mumble included, we have several hundred clients who have taken advantage of this offer, if you went through the main website and did not use the bundle on the playrustwiki you can simply submit a ticket and we will setup your free mumble and website.
Also the DDoS attacks that Rust has been experiencing is NOT a standard DDoS attack, as the developers have posted on the playrust.com website, and as Many users have posted on these forums it is an exploit in the actual code of the game, no standard DDoS protection from any host will protect from these attacks, thats why every single server host is being affected by the attacks, not just us. The developers of Rust are working on a patch for this but until they finally fully resolve it Every Server host will be vulnerable to this, whether they have no DDoS protection, or 100gbps DDoS protection.
[QUOTE=HFBServers;43365387]Im unsure why you feel that you do not get a free mumble, if you use the order link on the playrust wiki [url]http://playrustwiki.com/wiki/List_of_Server_Providers[/url] it brings you directly to the order bundle that has the free mumble included, we have several hundred clients who have taken advantage of this offer, if you went through the main website and did not use the bundle on the playrustwiki you can simply submit a ticket and we will setup your free mumble and website.
Also the DDoS attacks that Rust has been experiencing is NOT a standard DDoS attack, as the developers have posted on the playrust.com website, and as Many users have posted on these forums it is an exploit in the actual code of the game, no standard DDoS protection from any host will protect from these attacks, thats why every single server host is being affected by the attacks, not just us. The developers of Rust are working on a patch for this but until they finally fully resolve it Every Server host will be vulnerable to this, whether they have no DDoS protection, or 100gbps DDoS protection.[/QUOTE]
Then why does your support team seem oblivious to this fact? On top of this, why are other companies able to host Rust servers while being listed without an issue? For the record that is the link I used. I had to add a mumble server to my order to get it in there, and it cost me money it was not free.
Double post
[QUOTE=HFBServers;43364842]Well this order has been cancelled and refunded already. I apologize that we were out of stock and had to bring more machines online to add stock to the location that you chose. However you were presented with every viable alternative that we offer or you could have chosen to simply wait and have your server setup when we added more stock. Secondly I do not see "half a dozen emails" in your account but I do see the ticket that was responded to and addressed. If you experienced any lack of professionalism on our part please let me know as I would like to address this. [/QUOTE]
True professionalism. You've got my vote, if you actually stick to the 20 dollar thing I may go with you guys since i am in phx az. If you have a sec to assist me i'm not sure how to ping the address there if you could throw me a hint. (:
[QUOTE=SuperNuts;43365409]Then why does your support team seem oblivious to this fact? On top of this, why are other companies able to host Rust servers while being listed without an issue? For the record that is the link I used. I had to add a mumble server to my order to get it in there, and it cost me money it was not free.[/QUOTE]
With the way these attacks scan the server lists, servers that are offline or empty during the scan do not get hit with the attack. So some servers can manage to stay online for periods of time. Mine included, which is an HFB server.
My HFB Server is down. I'm willing to bet if I had root access to the server I could put in a workaround for the DDOS in the midterm. The irony is the inability to host your own servers is exactly why they're doing the DDOS and the exact reason our server is down.
[QUOTE=SuperNuts;43365409]Then why does your support team seem oblivious to this fact? On top of this, why are other companies able to host Rust servers while being listed without an issue? For the record that is the link I used. I had to add a mumble server to my order to get it in there, and it cost me money it was not free.[/QUOTE]
Our support team is not oblivious to this fact, in fact they have been responding to hundreds of tickets each day about this issue tell customers almost exactly what I have stated above. If you PM me your ticket number and email I can refund your mumble service fee and set it to free.
It is also worth noting that at present we host over 1000 active rust servers, and since we do Not enforce branding it is very possible that a server you think is another company is indeed hosted by us.
I rent a server at HFBServers,
and even though I can understand that rust is getting Ddos attacks and there is nothing that Garry and his team can do right this minute!,
There is something that you can do as a server provider,
and that is halt all rust server sales effective immediately,
until all is well again in server stability, (Ddos)
and I can understand the anst of Mr "SuperNuts"
as it really does suck to pay for a server and getting all exited of seeing that your login information has been emailed to you,
and then logging into your server you see a "server: Unknown" status report staring at your face!
TonyN
[QUOTE=ChoWZa;43365477]My HFB Server is down. I'm willing to bet if I had root access to the server I could put in a workaround for the DDOS in the midterm. The irony is the inability to host your own servers is exactly why they're doing the DDOS and the exact reason our server is down.[/QUOTE]
Feel free to PM us what you feel would fix the issue, we are very open to any and all ideas, please note however Rust requires windows, so any fix you PM would need to be able to be applied to windows. All the "fixes" people are posting thus far are simple iptables (linux only) fixes.
[QUOTE=HFBServers;43365505]Feel free to PM us what you feel would fix the issue, we are very open to any and all idea, please note however Rust requires windows, so any fix you PM would need to be able to be applied to windows. All the "fixes" people are posting thus far are simple iptables (linux only) fixes.[/QUOTE]
There has been a lot of talk about sized packets, have you guys observed (wireshark, for example) malicious packets to all be a fixed size?
At worst case, could I PM you a few IP's to whitelist and drop all others so alteast me and a few friends could play on our server in the interim?
If someone's a dumbass enough to get mad at HFB for what's going on...I don't even know. Between the DDoSing (Which obviously they've had no control over) everything has worked very well. The support was fast and very helpful and explained a lot of different issues that I have had. I'm definitely very happy so far, and I've only gotten the bare minimum for $20 so far.
[QUOTE=Player_two;43365416]True professionalism. You've got my vote, if you actually stick to the 20 dollar thing I may go with you guys since i am in phx az. If you have a sec to assist me i'm not sure how to ping the address there if you could throw me a hint. (:[/QUOTE]
Here is a tutorial (we did not make this) on how to ping an IP [url]http://www.wikihow.com/Ping-an-IP-Address[/url]
[editline]31st December 2013[/editline]
[QUOTE=ChoWZa;43365518]There has been a lot of talk about sized packets, have you guys observed (wireshark, for example) malicious packets to all be a fixed size?
At worst case, could I PM you a few IP's to whitelist and drop all others so alteast me and a few friends could play on our server in the interim?[/QUOTE]
It seems the Rust developers have released a patch to address the attack issue, If this patch does not indeed fix the issue we will attempt more indepth testing similar to what you outlined internally.
[QUOTE=AIDS McGuff;43365534]If someone's a dumbass enough to get mad at HFB for what's going on...I don't even know. Between the DDoSing (Which obviously they've had no control over) everything has worked very well. The support was fast and very helpful and explained a lot of different issues that I have had. I'm definitely very happy so far, and I've only gotten the bare minimum for $20 so far.[/QUOTE]
Well, to be fair I'm not upset with HFB but they do share responsibility with the developers as they offer a paid hosting service. If their IP's are being targeted by DDOS and preventing us from using the servers they do share responsibility. I'm glad they are responding to people here though.
A few things I would expect:
-Responsiveness, looks good here.
-Prorated free time for this downtime. We are paying for something we can't use.
-A whitelist workaround for known good IP's, if there is no better workaround conceivable.
Personally I'd like to see a wireshark to our server and port. I'm willing to bet I could find a free open source host-based IPS and write a signature to match empty UDP packets "^$" and drop them.
Why aren't the HFB Servers online? I'm paying for one right now and they're still offline
[QUOTE=Mr.Shermin;43365634]Why aren't the HFB Servers online? I'm paying for one right now and they're still offline[/QUOTE]
The developers within the past 30 minutes Just released an update, so it will be up to server admins such as your self to apply the update to your server via the steam update button. Your server will not be joinable until you do so.
I've done that. And when i go to launch the server. It gets stuck in a loading screen.
[editline]30th December 2013[/editline]
This will be my 5th attempt
[QUOTE=Mr.Shermin;43365670]I've done that. And when i go to launch the server. It gets stuck in a loading screen.
[editline]30th December 2013[/editline]
This will be my 5th attempt[/QUOTE]
If you are having issues such as this please open a support ticket with us.
Glad to see HFBServers is actually posting on the games forums, awesome to see from a hosting company.
Even more surprised to see this at 1 AM! (my time)
I think I will get a server with you once the problems die down, just one question, if the majority of players on the server will be from Virginia what hosting location would you recommend?
[QUOTE=archie414;43365742]Glad to see HFBServers is actually posting on the games forums, awesome to see from a hosting company.
Even more surprised to see this at 1 AM! (my time)
I think I will get a server with you once the problems die down, just one question, if the majority of players on the server will be from Virginia what hosting location would you recommend?[/QUOTE]
I would most likely recommend NY or Ohio as they are the two closest locations that we offer to you, but NY will probably have the better ping of the two.
[QUOTE=HFBServers;43365881]I would most likely recommend NY or Ohio as they are the two closest locations that we offer to you, but NY will probably have the better ping of the two.[/QUOTE]
Okay thanks, appreciate the help.
I have been doing business with HFB for over a year now. I've had a DayZ server for just over a year and just recently picked up a Rust server. They have always been good to us. I will continue to use them for any servers I need that they provide.
I would recommend them.
After doing the steam update my server has been up by the way. So far so good.
Have had a 100 man rust server for about 2 weeks, server has been great , the game has not ...the DDOS stuff thats hitting the game cant really be blamed on the servers. Having HFB stop selling out servers because you failed to research the main rust site and see that it is under attack is not HFBs fault or problem. Update your server, update your client...if your server still doesnt load it will be the DDOS attacks causing it im sure. I have to try about 3-4 times to connect to my server when the attacks are bad.
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