[QUOTE=Preed;43829038]ROFLMAO
So.. Seriously... The world/character save files wasnt the problem with the performance?
Care to guess of the hosting companies bothered making backups before they wiped? 100% no, they are too stupid and retarted to even consider using backup systems for their customers.. I mean.. Backup systems cost resources/money...
It's like this other game server I had.. They assured me they ran backups of the server data daily.. But when shit hit the fan and the server got corrupted it was "We're very sorry but the backups were lost".. (IE There were no backups)[/QUOTE]
I mean, I don't know for certain. I don't know the specifics behind the measurements on the control panel, just that our particular server which was wiped after the update still showed a CPU usage spike when compared to the prior update.
[QUOTE=Peak;43829054]I mean, I don't know for certain. I don't know the specifics behind the measurements on the control panel, just that our particular server which was wiped after the update still showed a CPU usage spike when compared to the prior update.[/QUOTE]
Did you see this high CPU usage on several web page refreshes after another?
The servers run windows and it grabs the CPU usage data the same way as the windows performance monitor which should be pretty accurate, but the best way to tell is if you could see actual CPU time used since the server started..
[QUOTE=Preed;43829112]Did you see this high CPU usage on several web page refreshes after another?
The servers run windows and it grabs the CPU usage data the same way as the windows performance monitor which should be pretty accurate, but the best way to tell is if you could see actual CPU time used since the server started..[/QUOTE]
I left it on auto refresh for a while and checked it occasionally.
[QUOTE=Peak;43829124]I left it on auto refresh for a while and checked it occasionally.[/QUOTE]
And? Was it continously showing high CPU usage?
Hilarious.. :p
These hosting companies don't realize that decisions like this, rashly wiping shit without knowing the real cause of the problem(and not having backups), will have alot of people canceling their servers.. More due to the fact that they didn't even take 5 minutes to warn people about the wipe than the fact that they actually did the wipe.. Also it doesn't help if it turns out that the saves werent the problem and that they have no backups to fall back to.. ROFL
They sent out an email a half hour before for HFB servers.
[QUOTE=Preed;43829166]And? Was it continously showing high CPU usage?
Hilarious.. :p
These hosting companies don't realize that decisions like this, rashly wiping shit without knowing the real cause of the problem(and not having backups), will have alot of people canceling their servers.. More due to the fact that they didn't even take 5 minutes to warn people about the wipe than the fact that they actually did the wipe.. Also it doesn't help if it turns out that the saves werent the problem and that they have no backups to fall back to.. ROFL[/QUOTE]
Such is life in alpha. Mistakes happen. Problems happen, are diagnosed, and get fixed for the future.
[QUOTE=Preed;43829166]And? Was it continously showing high CPU usage?
Hilarious.. :p
These hosting companies don't realize that decisions like this, rashly wiping shit without knowing the real cause of the problem(and not having backups), will have alot of people canceling their servers.. More due to the fact that they didn't even take 5 minutes to warn people about the wipe than the fact that they actually did the wipe.. Also it doesn't help if it turns out that the saves werent the problem and that they have no backups to fall back to.. ROFL[/QUOTE]
Well, I'm more irritated that they wiped servers that had already been wiped.
And that I never received an email about it - just server down and wiped.
I'm not going to say the old saves were or were not causing spikes. I don't know how the CPU measurement is done - if it's for the entire physical server or if it's just for our Rust server. If it's the latter - then yeah. Dumb.
[QUOTE=jatle;43829180]They sent out an email a half hour before for HFB servers.[/QUOTE]
Assuming the server owner is online, that is still not much of a heads-up...
Not everyone has their email in their phone beeping.. I for sure dont.. My phone would run out of battery before 9am coffee break due to forum updates and spam.. :p
I mean, Im no expert.. But if I was in charge of a hosting company.. I would have taken a step back and to begin with maybe just shut down all the servers.. Get some test servers up and confirm it's actually the saves causing the problem, having a dialog with the devs etc...
Maybe lost 1-2 customers because the servers were down half a day, maybe even a full day..
But... Nah.. Lets just wipe everything and not make backups...
For the record for HFB people - seems the bans file was erased in the process.
I found a "pre-maintenance backup" ZIP file which contains a backed up bans file.
Hello All
All servers that were wiped here at HFB had a backup created of all save data in the event that a patch is released that allows the old saves to be used again. The backup is located in the base directory of your ftp and will be called a string of numbers followed by "backuppremaintenance.zip"
Regards
HFBServers
[QUOTE=elixwhitetail;43829205]Such is life in alpha. Mistakes happen. Problems happen, are diagnosed, and get fixed for the future.[/QUOTE]
So do you also think that since the game is alpha, support for the servers we rent should also only be alpha quality?
[IMG]http://oi60.tinypic.com/2dhsfts.jpg[/IMG]
CPU usage went up today but is not in a critical state. Didn't wiped my server.
[QUOTE=Preed;43829253]But... Nah.. Lets just wipe everything and not make backups...[/QUOTE]
[QUOTE=HFBServers;43829280]Hello All
All servers that were wiped here at HFB had a backup created of all save data in the event that a patch is released that allows the old saves to be used again. The backup is located in the base directory of your ftp and will be called a string of numbers followed by "backuppremaintenance.zip"
Regards
HFBServers[/QUOTE]
Served for breakfast. :v:
[QUOTE=Preed;43829297]So do you also think that since the game is alpha, support for the servers we rent should also only be alpha quality?[/QUOTE]
Do you not understand the limitations that the server hosts will be working with if they're offering hosting on alpha software?
I mean, hey, maybe they could've handled it better, sure. But you're overreacting at least [I]a bit[/I]. Especially when you claim there are no backups... immediately before it's made clear that there are backups.
We wiped right after the patch and we are still experiencing the lag.
DO we still need to wipe? Which update are they referring to.
[QUOTE=HFBServers;43829280]Hello All
All servers that were wiped here at HFB had a backup created of all save data in the event that a patch is released that allows the old saves to be used again. The backup is located in the base directory of your ftp and will be called a string of numbers followed by "backuppremaintenance.zip"
Regards
HFBServers[/QUOTE]
Applause :)
Is this your humble way of saying sorry and that the problem is not actually with the saves themselves?
(it could be that heavy worlds could exponentially increase this performance glitch)
[QUOTE=PerfectPint;43828427]Hmm, I am with HFB and am still awaiting this email. I will wait until this is confirmed by them before wiping.[/QUOTE]
I didn't get an email, They sent a message threw my control panel might want to check there.
[QUOTE=HarryBeasant;43828691]This is unfortunately not a thing you should be doing.
If a member of our technical staff find your server on a routine checkup, then will remove pre-6th Feb saves, as I said before, we cannot run older saves on the new update[/QUOTE]
The instructions they gave me didnt say anything at all about not using a backup. I will do so until they tell me I cant and my cpu usage is sub 8%. The only thing I backed up was structures items and player save files.
They best not wipe me without my permission. This is my server. I pay for it. I will follow their requests but as I said I already did.
[QUOTE=DJSean00;43828906]Hi All,
There is a problem, we're giving 6 hours notice to our customers to allow them to communicate it out to their place base.
Just one of those things I'm afraid.
Kind Regards
Sean M,
General Manager
FPSplayers.com[/QUOTE]
I wiped my server, many were upset, but i gave them proof that it was mandatory so now they have to deal with it =]
[QUOTE=HFBServers;43829280]Hello All
All servers that were wiped here at HFB had a backup created of all save data in the event that a patch is released that allows the old saves to be used again. The backup is located in the base directory of your ftp and will be called a string of numbers followed by "backuppremaintenance.zip"
Regards
HFBServers[/QUOTE]
I'm going to MANUALLY delete my world save and userdata folder - will you guys be checking dates of creation? Also you're aware that simply deleting myserverdata would erase bans.cfg/server.cfg (which I'm against)
So if I wipe now and then get wiped automatically by HFB that'd be really upsetting
[QUOTE=Grumbul;43825591]Nitrous Networks are enforcing a compulsory server re-installation with full map reset after the last patch.
Non-negotiable.
Is this happening with all the approved hosting companies?[/QUOTE]
Actually according to the email I received a wipe is not required for everyone. It is only needed for servers using up to 15% usage. I know this because my server is still running on the old files without any issues at all. We are only hitting around 3% usage as well. We may just be biting the bullet.
[I]"Please could you perform the server re install or map reset / wipe as soon as possible as it can cause lag for other users if your CPU sits at 15% like we've found with many servers so far.
If you do not perform the reset in the next 24 hours we will be forced to do it for you [U][B]if[/B][/U] your server is found to be hitting high CPU levels and hasn't been reset."[/I]
Nitrous Networks has been awesome through all of this. They notified us immediately when the issue was found and are even offering compensation for something that is not their fault.
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