Recently, I switched from community & modded to official servers. Last night, two hackers with previous VAC bans (UNs mot and 1-800-nocbs) were noclipping across the map, came through our walls and killed us. I complained in chat, so they started teleporting to whatever sleeping bag I spawned in to kill me some more, empty chests, and destroy sleeping bags. This isn’t the first time this week that my group saw this kind of abuse.
On community servers, accusations of hacking in chat usually prompts an Admin response. On official servers, it prompts more abuse. I’ve spent 50 of my 450 Rust hours on official servers now and haven’t seen an admin yet. The closest was a hacker sending messages as SERVER in the chat calling people pussies who complained.
I submitted a support request on Facepunch’s site and didn’t receive an email confirmation. We’ll see if that was worth the effort.
The devblogs frequently reference improvements to anti-cheat software, so the devs are definitely aware of this issue and working to improve the situation. Unfortunately, anti-cheat software does not obviate the need for server moderators.
My questions are:
- How does Facepunch appoint and police community moderators/admins for official servers?
- What is the proper method to report abuse on official servers?
Official servers should set the standard for player experiences in Rust, not function as a refuge for abusive players from properly policed community servers.