Buyer Beware Fluctis Hosting

I’ve only lost $30 or so but I’ve been really unimpressed with this game host. I will post several support tickets here for you to read as of right now my server is only running by being able to make myself an admin because the command doesn’t have two letters in a row in it, and running all the parameters manually on the console in my rust client. They have not answered support tickets for a day at many times and you can see in the support tickets here:

**
Ticket: Cannot Connect to Server While Running**
Clayton Youmans
2015-08-02 08:25:44

I can start if i switch to legacy, but I cannot connect from my game client. If i try to switch to release it will not start.

I have tried reinstalling I have no idea. This is not a good start.

Clayton Youmans
2015-08-02 12:07:05

It would appear my port is not open on the ip you have provided. Aswell There is a bunch of files missing from the release folder and it freezes at validation on the update?

Stephen Vanhove
2015-08-02 23:27:10

I do apologize for the delay. Your server process was hanging. I’ve killed it for you now. What you should do now is run an update on it, then it should be able to start.

Clayton Youmans
2015-08-03 00:31:31

==> standard input <==
==> C:/Users/clayyoum/1248_updatelog.txt <==
@NoPromptForPassword” = “1”
login anonymous
force_install_dir C:/Users/clayyoum/1248/Legacy/
app_update 258550 -beta legacy validate
force_install_dir C:/Users/clayyoum/1248/Release/
app_update 258550 -beta stable validate
quit
Redirecting stderr to ‘C:\GCP\Bash\logs\stderr.txt’
[ 0%] Checking for available updates…
[----] Verifying installation…

It would apear that the updater is hanging aswell?

Ticket: Bugs in your interface
Clayton Youmans
2015-08-03 04:48:55

When i type a command into the console such as Rcon.password it passes rcon.pasword to the console if i enter wood it passed wod.

Also the oxide mod you installed with ur one click installer is broken had to download it myself extract it and upload it to get the server to run.

As of right now i can not login to rcon on my server.

Adam Stockton
2015-08-03 09:35:37

Hello,
I have flagged this for my supervisor to look into.

Support Manager
Fluctis Hosting

Stephen Vanhove
2015-08-03 10:06:46

We will look into these console glitches, but you do not need the console to set up rcon, you need to create a config file which contains these options.

Ticket: Cannot load my config file
Clayton Youmans
2015-08-03 01:16:42

Hello again i realize i must be a pain in the ass, but I cannot seem to get the server to load my config file on startup. Could you please check to see whats going on. Thanks.

Adam Stockton
2015-08-03 01:40:53

Hello,
I have flagged this for my supervisor to look into.

Support Manager
Fluctis Hosting

Stephen Vanhove
2015-08-03 10:10:23

Are you sure you have properly set the config file path in the command line editor?

Clayton Youmans
2015-08-03 10:34:31

I have even tried specifying it from the disk. Ex. C:\Users\clayyoum\server.cfg.

You sure theres not an error in your script?

Stephen Vanhove
2015-08-03 10:44:43

That folder is not correct, please use the proper path, can you tell me where you put it?

Clayton Youmans
2015-08-03 23:15:14

In the root of my ftp folder server.cfg.

Clayton Youmans
2015-08-04 08:27:36

Has anyone bothered to see if my batch file is even being saved correctly?

Clayton Youmans
2015-08-05 02:25:07

I have pasted a copy of the config file in every directory i could think the application would use as its home folder, and changed the configuration file in the command line to server.cfg and that is it and it is still not loading Could someone please get this sorted thanks.

Stephen Vanhove
2015-08-05 10:26:20

IT does not write to your batch file, and you can’t place the config file outside of the actual server folder. Please put the config file in the server folder and even better, in your world folder. Then set the proper path to the config folder.

Clayton Youmans
2015-08-10 00:47:47

What folder is the applications root directory?

Clayton Youmans
2015-08-10 00:49:20

In other words would you answer my fucking question you twat. This is ridiculous.


I’ll let the rest of you make up your own minds here… Pay close attention to the dates as you can see while hes telling you don’t need the console to get the rcon password to work to load a server config file while I have a ticket for the config file not loading. General lack of support and customer service here in my opinion is very apparent.

[editline]9th August 2015[/editline]

Also if anyone knows what I’m doing wrong please let me know, because this guy clearly is incapable of helping me out here. Thanks!