Cannot join my dedicated server

About an hour ago, i hired a dedicated server from clanbaselive.com

I waited about an hour for it to setup and then tried to connect. An error saying “Failed to connect after 4 retries” came up and it obviously did not connect. Can I fix this or does the support team have to?

Thanks

I’m with clanbaselive.
Send a message to them about your problem, and they will get in touch.
Also, try the admin panel on the site.