EAC wrong ban

Hi~ I’m a rust player from Korea.
The reason why I am mailing you is because I got a game ban from rust.
Honestly, I am not a hacker, and i’m streamer.
I got reported by a clan named BIO on rustafied server because we raided them,
and they think that I am hacking.

There is the proof.

Look 13:00

My Steam profile

I have 1,557 hours on Rust
I am not a hacker, and I really feel sad because of the game ban.
Please check carefully for me.

Thank you so much for helping.
AJT Doll

YouTube Channel

Numerous raids Video

Hi, I’m steam id mia
My steam profile Link ▼

AJT Doll. Why EAC ban? She’s clean user.
She’s my friend. If she was hacker, bchillz is also hacker. okay? (bchillz was more well done. He is god…)
Look at the URL of the video below. She is pure skill.

AJT Doll point video Youtube URL ▼

There are many other videos.

AJT Doll Profiles URL ▼
| steamname: AJT Doll
| steam3ID: [U:1:149756679]
| steamID32: STEAM_0:1:74878339
| steamID64: http://steamcommunity.com/profiles/76561198110022407
| customURL: http://steamcommunity.com/id/Doll2
| steamrep: http://steamrep.com/profiles/76561198110022407

Please request unban!! Help my friend.

This is the strangest EAC unban request I’ve ever seen. Seems to be a lot of video there.

[editline]19th April 2016[/editline]

I do not know how to do. So I wrote here. Where a request? How to request?
It is so frustrating. Besides, I do not speak English.

What you posted is the request. I’m sorry for the confusion. Hopefully a moderator will read this soon and sort this out.

I hope read this for the developers. Also sent to Twitter.

South korean cheaters thats new…

What are you talking about?

100% true.

Over the weekend we ran a set of new scripts to enhance our reaction time against griefing with cheats. We placed a total of 777 bans. Yesterday and today we went through all of them and determined 8 bans were caused by a very specific system glitch.

You’ll be unbanned soon. We are really sorry, I apologize for the inconvenience we caused.

Thank you so much

Oh!!! Thank you Thank you!!! my friend very very happy and enjoy!!! :smile:

so wrong bans real =)

rare, but yes. and then both the bans are lifted, and the issue fixed so it doesn’t repeat itself.

It’s important to remember that

So yes, approx. 8/777 bans are accidental.

Just to place this into context, that would be an insanely high number of false positives. This is now from one weekend during which we experimented with new approaches, which has helped us in the process of taking major leaps in the development of the anti-cheat.
On Rust, which is the game that leads our anti-cheat development, the real false positive rate at the moment is 0.005%, which is far below the 1.02% of last weekend.

Again, we’re really sorry for what happened and is a real error on our side.