Error Name Too Long (string)?

I recently purchased an account for a friend for $28. I got the key and tried to register an account with the key I received. It returned an error saying Name Too Long and when I shortened the name to something else it would no longer accept the key. I haven’t received an email with a password and it doesn’t seem to have worked. I couldn’t find a support email (it IS in alpha) and I wasn’t sure who to contact about this. I have the email I tried to register it too, the key, the paypal transaction #, etc. if necessary.

Edit: Just tried again and it seems to have worked. Not sure if someone saw my plight and did some technomancy or if it was some odd bug that is now resolved, but it seems to be working.

ticket to… GAAAAAAAAAAARRRRRRRRRYYYYYYYYYYYY…