First of all I got banned like 21 days ago from Rust during our raid in Swedish server. 1st day, I already contacted with Steam and got like 5 reply untill today.
However in last day, they suddenly explain the reason of ban as “Sharing the game with another account” which I never heard about it and done before.
My steam profile: http://steamcommunity.com/id/m3talium
I already PM to GarryNewman which quickly reply to me to contact “postal” in here, which already sent him message 1 week ago and didnt have reply yet.
As every people who got vac ban said (id care hacking/nothacking), I will say of course I’m not hacking. I know the judge policy of steam because I’m hacking in their perspective since I got VAC Banned.
Sorry to say that but steam support is crap. In every reply they made, reason started to change.
1st e-mail: IT IS VAC BAN M8. NOT NEGOTIABLE
2nd e-mail: This ban will not be removed. Please buy the game again with another account and make sure you deleted all hacks. (WHY YOU PRETENDING HACKERS TO BUY THE GAME AGAIN? - even I’m not a hacker)
3rd e-mail: There’s no possible way to unblock VAC Ban. Vac bans are not negotiable and there won’t be given any info about it. Steam have rights to keep it bla bla bla
4th e-mail: “You’ve got banned because of sharing your account with anyone else which attemp to use hack”
Last e-mail: Your informations are not matched with our record. You shared your account.
If VAC Ban is not negotiable and no information will be given to user, why you are telling me that “shared account used hack”
Sorry but it is quite funny. I will follow this until it is fixed. VAC Ban or steam records really needed to be investigated very carefullly.
About my explanation to Steam Support and postal, I’m working for a game company in Turkey for a MMOFPS game. Which means we got thousands of hacks to be tested before block for our game.
I gave all possible scenarios to steam support which says hacks in my folder for the game which I worked as PM might be detected but they shared only “Shared account use hack”
Hope postal or Facepunch guys see this post and at least they can inform Steam if they dont have authority to manage bans.
Btw, I’m not following to save my 19.99$, I’m just doing it for justice.
(User was permabanned for this post ("cheater" - Orkel))