I have talked to other players that have had the same problem and that I know 100% did not cheat. Anyways this is my story.
I got the game rust for $20 on steam, I played for a few hours on a singapore official server. I did not play the game for a while but once I found time again I played for one week. I played on the official North America 1 server. It was full of hackers. There were people flying around and of course people that aimbot. One specific hacker would aimbot an entire area and everyone would be spawnkilled for a few minutes. I reported these players of course. I never once cheated and plenty of players can vouch for this. I did not even bother with fighting or raids. I just enjoyed creating buildings. The one day I spent until late at night, I finally unlocked everything to craft. I built a metal house. I went to bed and the next day I try to play and learn that I have been VAC banned. Clearly I am very dissapointed. I then thought that it could have been this one hacker that had some grudge against me from the start so I decided to contact steam support and had no help. To paraphrase they said: VAC is perfect because we are perfect and it doesn’t matter if you cheated or not because we said that you cheated. Now if you continue to contact us it will get worse for you. Well I am a computer science student and one thing that we learned on day 1 was that, no program is NEVER perfect. I do not know if it was Steam’s VAC, the game Rust itself, or something wrong with my computer but I had no advantage in the game and did not do anything to cheat. So why am I banned. When asking steam they refused to let out “Confedential Information”, if the info is about me then I am pretty sure that I should be allowed to know. It is not like I am asking about another players ban. For the best hope of actually fixing the bug instead of being arrogant, it would be best to try to find out what actually sets off this VAC falsely instead of claiming that it is perfect. They then told me to simply make a new account because they are so against players that ban. Which when I think about it (1) encouraging me to make a new account defeats the purpose of a ban (2) This sounds like a moneygrab (3) If they seriously thought I cheated then why would they simply say give us $20 and you can come back. (4) What is different between spending $20 on my account vs making a new account and spending $20 from steams point of view. They would just have more user accounts (5) Why should I need to pay to play it again whether I cheated or not. If I cheated I should be gone but if not then I should be playing. There is no reason to buy the same game again.
In the end I am dissapointed in Steam’s support team, it so far has been one of the worst for me to deal with. I do not know if anyone here has any recomendations or the power to do something but it would be appreciated. I am just hoping that I have a better experience from facepunch.
(User was banned for this post ("https://support.steampowered.com/" - Starpluck))
(User was permabanned for this post ("Cheater" - Orkel))