Steam auto game ban

I was game banned on 1/19/21 idk why didn’t hack and didn’t play with cheaters I submitted a ticket they said contact eac i did many times they don’t answer and it’s been 21 days the answer time is 3-14 I love this game but I don’t know why I was banned my friends told me it cause I had auto hot key open and didn’t close it after afking in mortalkombat 11

Maybe this could help you: Rust – Facepunch Studios

ever solve it? same boat here but I never used any software

I’ve been banned for over a month with the same problem you guys have. NEVER HACKED BTW! Kiss your accounts goodbye even if u didn’t cheat. Facepunch and EAC Braindead af.