Stuck at retrieving server info

I have a Gmod server and I have a problem:

Almost every day people get stuck at retrieving server info when trying to join my server. The server is except for that, running fine. What could cause this? The server shows up in the steam server browser and I can even ping it. When it happens, everybody that joins is stuck at retrieving server info, so it’s not a clientside problem.

Restarting the server fixes the problem. When i was hosting off of AoWC their ping was terrible which would just give me terrible lag and the exact same problem you have described. I am not hosting off of CS servers and it’s doing just fine and i haven’t had that problem since. Are you home hosting your server?

Nope it’s on a dedicated server with a decent connection, that makes it so strange.