Disclaimer - All the information on this thread is an opinion, unless otherwise declared a fact. Do not post “shit” against my opinions. If you disagree with me, you are welcome to post maturely and explain why you disagree. If a fact is wrong, please let me know, as it may mislead other members.
Staff - Staff is the heart of your server, and the quality of your staff will determine the fate of your server. Your server/concepts/mechanics may be unique, and inspiring, but if you have abusive/shit staff, you will lose your server will lose its ranks, and be abandoned by the players. Staff should be recruited, and demoted as servers age to prevent abuse, and biased decisions.
Some may be tempted to hand pick staff, this means that no one but the brown-noses, and good friends of other staff members will reach a rank of power. This is horrible for a community. How could it be horrible? Simple scenario: “Player 1 gets banned for raiding player 2.” Now player 2 is a good friend of the administrator, and didn’t want to get raided. So he sends a message on steam to his buddy, and they ban him for a stupid mistake, or no reason at all. Now what happens? Player 1 files an abuse report, and the other staff defend the first staff member, because he is friends with them…
So to summarize: Always have unbiased judgement. Do not trust your staff more than your average player, and always have proof before you ban someone.
**Bans **- The ban hammer is a powerful tool, and it is used to enforce rules. Bans should be fair, and only deployed for serious offences. Good practice for banning is having your staff members post “Ban Reports” on your forums. These would consist of posting the player’s name, steamID, evidence of the ban, and some explanation. This helps resolve any confusion that players may have about bans. This will also aid your staff in defending their judgement, and having some evidence if there is a claim of staff abuse. If you unfairly ban player, for extended periods of times, your community will fall apart quickly.
Rules- It is good practice to only deploy punishments for written rules. Written means that they are clearly presented on a website or text document which every player has access to. Keep your rules simple, but very detailed, so players are not confused. New players tend to gather bans when they are not positive on rules, or the staff are enforcing unwritten rules. Do NOT add rules during a ban case. This is unfair, and players will notice. Doing so will increase the risk of losing a responsible/respectful part of your community.
–This thread will be updated with more information. Apologies for any mistakes.